A manager forwards information to other organization members in the disseminator role

CHAPTER 1 – THE WORLD OF INNOVATIVE MANAGEMENT1.The attainment of organizational goals through planning, organizing, leading and

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2.Where the organization wants to be in the future and how to get there defines

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3.Leading is the use of influence to motivate employees to achieve organizational

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4.An organization is a social entity that is goal directed and deliberately structured.

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5.Efficiency can be calculated as the amount of resources used to produce a

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6.The individual performer is a generalist and coordinates a broad range of

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a new method, idea, product, etc.

____ in products, services, management systems, production processes, corporate values, and other aspects of the organization are what keep co. growing, changing, and thriving

attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources

Core Management Functions:

Planning, organizing, leading, controlling

setting goals and deciding activities

assigning tasks, grouping tasks in to departments, delegating authority, and allocating resources across the organization

motivating, communicating with, and developing people

establish targets and measuring performance

the use of influence to motivate employees to achieve org. goals

Cognitive ability to see the organization as a whole system and the relationships among its parts

the ability to think strategically

the manager's ability to work with and through other people and to work effectively as a group member

demonstrated in the way a manager relates to others

the understanding of and proficiency in the performance of specific tasks

managers that are strategic and long term oriented

managers that are short term oriented

managers that are concerned about the day to day

responsible for the entire organization

responsible for business units and major departments

set goals and define strategies

responsible for the production of goods and services

application of rules and procedures

responsible for the department that performs a single functional task and have employees with similar training and skills

responsible for several departments that perform different functions

responsible for the manufacturing and marketing departments that make or sell the product or service

in charge of departments such as finance and human resources that support line departments

monitor, disseminator, and spokesperson

seek and receive information, scan periodicals and reports and maintain personal contacts

forward information to other organization members; send memos and reports, make phone calls

transmit information to outsiders through speeches, reports, and memos

Figurehead, leader, and liaison

perform ceremonial and symbolic duties such as greeting visitors, signing legal documents

direct and motivate subordinates; train counsel, and communicate with subordinates

maintain information links both inside and outside organization; use e-mail, phone calls, meetings

entrepreneur, disturbance handler, resource allocator, negotiator

initiate improvement projects; identify new ideas, delegate idea responsibility to others

take corrective action during disputes or crisis; resolve conflicts among subordinates; adapt to environmental crises

decide who gets resources; schedule, budget, set priorities

represent department during negotiation of union contracts, sales, purchases, budgets; represent departmental interests

believing in having power over people

workers must be coerced, controlled, directed, or threatened to get them to put forth adequate effort

a person will exercise self-direction and self-control in the service of objectives to which he/she has already committed

believe there is one best way

Father of Scientific Management

father of scientific management

emphasizes scientifically determined jobs and management practices as the way to improve efficiency and labor productivity

looks at the organization as a whole

bureaucratic organization

managed on an impersonal, rational basis

bureaucratic organization

each subordinate receives orders from one and only one supervisor

managerial work and technical work are amenable to specialization to produce more and better work with the same amount of effort

similar activities in an organization should be grouped together under one manager

a chain of authority extends from the top to the bottom of the organization and should include every employee

unity of command, division of work, unity of direction, and scalar chain

administrative principles

emphasizes the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes

stressed the importance of people rather than engineering techniques

power come from the bottom up

created the idea of informal organizations

truly effective control comes from within the individual worker rather than from strict authoritarian control

maintained an interst in worker participation and considerate leadership but shifted the emphasis to consider the daily tasks that people perform

human resources perspective

Who developed theory X & Y

uses scientific methods and draws from sociology, anthropology, and other disciplines to develop theories about human interaction in an organizational setting

behavioral sciences approach

a management perspective that emerged after ww2 and applies mathematics, statistical techniques, and other computer technology to facilitate management decision making, particularly for massive and complex problems

quantitative perspective/management science

the whole is greater than the sum of the parts 

affects organization indirectly

factors that influence all organizations about equally

closer to the organization and includes the sectors that conduct day to day transactions with the organization and directly influence its basic operations and performance

events originating in foreign countries as well as opportunities for U.S. companies in other countries

scientific and technological advancements in a specific industry as well as in society at large

demographic characteristics as well as the norms, customs. and values of the general population

general economic health of the country or region in which the organization operates

government regulations at the local, state, and federal laws, as well as political activities designed to influence company behavior

company takes over another company

reduce boundaries and increase collaboration with other organizations 

interorganizational partnerships

2 or more organizations combine to become one

an object, art, or event that conveys meaning to others

a narrative based on true events and is repeated frequently and shared among organizational employees

a figure who exemplifies the deeds, character, and attributes of a strong culture

a phrase or sentence that succinctly expresses a key corporate value

emerges in an environment that requires fast response and high-risk decision making

managers encourage values that support the companies ability to rapidly detect, interpret, and translate signals from the environment into new behavior responses

suited to organizations concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change

an emphasis on winning and achieving specific ambitious goals

emphasizes an internal focus on the involvement and participation of employees to adopt rapidly to changing needs from the encironment

meet the needs of the employees

following the rules and being thrifty are valued and the culture supports and rewards a methodical, rational, orderly way of doing things

the extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries

the company maintains its production facilities within the home nation and transfers its products for sale in foreign countries

engaging in the international division of labor so that work activities can be done in countries with the cheapest sources of labor and supplies

global outsourcing (offshoring)

a corporation in one country makes certain resources available to companies in other countries

a franchisee buys a complete package of materials and services, including equipment, products....

over which the company has complete control

wholly owned foreign affiliate

management of business operations conducted in more than one country

criterion used to classify countries as developed or developing is 

physical facilities such as highways, airports, utilities, and telephone lines that support economic activities

_____ gauges the countries competitiveness

the risk of loss assets, earning power, or managerial control due to political based events or actions by host government

reflects a value for a loosely knit social framework in which individuals are expected to take care of themselves

a preference for a tightly knit social framework in which individuals look after one another and organization protect their members interests

a natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values

combining social and cultural factors

Which of the following is considered an informational role of managers?

Managers must collect, disseminate and transmit information and these activities have three corresponding informational roles: monitor, disseminator and spokesperson.

What is the top reason managers fail in their role?

Research conducted by CEB shows that 60 percent of new managers fail within the first 24 months of their new position. And according to Steve Smith, the author of Managing for Success: Practical Advice for Managers, the main reason why most new managers fail is because they were never properly trained to manage.

When two or more organizations combine to become one it is referred to as a?

A merger is an agreement that unites two existing companies into one new company.

Which of the following management approaches is also called the traditional approach?

Waterfall. Waterfall is often called the “traditional” project management approach.