Are physiological behavioral and psychological episodes experienced toward an object person or event that create a state of readiness?

___ are physiological, behavioural, and psychological episodes experienced towards an object, person, or event that create a state of readiness.

How do moods differ from emotions?

They are not directing towards anything in particular, and are longer-lasting.

What are the 2 common features of emotions?

1. They all have an associated valence (core affect).
2. They vary in levels of activation.

___ represent the cluster of beliefs, feelings, and intentions towards a person, object, or event.

Attitudes are ___, whereas emotions are ___.

Quiet, tranquil, and still are ___ activation (+/-) emotions.

Bored, tired, and drowsy are ___ activation (+/-) emotions.

Unhappy, sad, and gloomy are ___ activation (+/-) emotions.

Distressed, fearful, and jittery are ___ activation (+/-) emotions.

Aroused, astonished, and stimulated are ___ activation (+/-) emotions.

Enthusiastic, elated, and excited are ___ activation (+/-) emotions.

Happy, cheerful, and delighted are ___ activation (+/-) emotions.

Relaxed, content, and calm are ___ activation (+/-) emotions.

Cognitive dissonance is caused by a perception that our beliefs, feelings, and behaviour are ___ with each other.

___ is the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.

___ rules are norms requiring us within our role to show specific emotions, and hide others.

What is the physical tension experienced when the emotions people are required to display are different from the emotions they feel?

What are the abilities to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others called?

Emotional intelligence (EI)

What is the hierarchy of EI?

1. Managing other people's emotions.
2. Management of your own emotions.
3. Awareness of other's emotions.
4. Awareness of your own emotions.

___ is a person's evaluation of his or her job and work context.

What is the EVLN model for employee dissatisfaction responses?

Exit Voice Loyalty Neglect

The ___ proposes that job satisfaction has a positive effect on customer service, which flows on to shareholder financial returns.

service profit chain model

___ is an employee's emotional attachment to, involvement in, and identification within an organization.

Affective organizational commitment

___ is a calculative attachment to an organization.

What are the 2 forms of continuance commitment?

1. No alternative employment opportunities.
2. Leaving is a significant financial sacrifice.

___ is a positive expectation towards another in situations involving risk.

___ is an adaptive response to a situation perceived as challenging or threatening to well-being.

Negative stress is called ___.

Positive stress is called ___

The ___ (Hans Selye) is a model of the stress experience.

General Adaptation Syndrome

What are the 3 stages that the GAS consists of?

Alarm reaction Resistance Exhaustion

___ are environmental conditions that place a physical or emotional demand on the person.

___ harassment includes repeated hostile or unwanted conduct, verbal comments, actions, or gestures that affect dignity or integrity.

___ harassment is when a person's job performance is conditional and depends on unwanted sexual relations, and/or the person experiences sexual conduct from others.

What are some reasons that people experience different levels of stress?

Physical health. Different coping methods. Personality.

A ___ is a person who is highly involved in work, feels compelled to work, and has a low enjoyment of work.

Flexible and limited work time, job sharing, telecommuting, personal leave, and child care support ___ workplace stressors.

Organizational Behavior
Chapter 4
Workplace emotions, attitudes, and stress

Emotions influence almost everything we do in the workplace.
Often occur before cognitive processes and, consequently influence them.

Emotions: physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.
Quite short.
Directed toward someone or something.
Emotions are experiences, they represent changes in our physiological state, psychological state and behavior.
Most of these emotional reactions are subtle, they occur without our awareness.

Moods are not directed towards anything in particular and tend to be long-term emotional states.

Types of emotions

All emotions have two common features.

• An associated valance (core affect) signaling that the perceived object or event should be approached or avoided.
• The level of activation

Emotions, attitudes, and behavior

Attitudes are judgments, whereas emotions are experiences.
We experience emotions very briefly, whereas our attitude towards something or someone is more stable over time.

Beliefs

These are your established perceptions about the attitude object, what you believe to be true.
Each of these beliefs also has a valence, you have a positive or negative feeling about each belief.

Feelings

Represent your conscious positive or negative evaluations of the attitude object.
Most of the time, your beliefs about something or someone affect your feelings, but the reverse sometimes occurs. Your feelings about something can cause you to change your feelings about specific beliefs regarding that target.

Behavioral intentions

Your motivation to engage in a particular behavior regarding the attitude object.

Attitude-behavior contingencies

• People with the same beliefs might form quite different feelings toward the attitude object because they have different valences for those beliefs.
• People with the same feelings toward the attitude object often develop different behavioral intentions because of their

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When people experience emotional exhaustion cynicism and reduced feelings of personal accomplishment they are experiencing *?

How does emotion relate to psychology?

Why do emotions have a greater influence on our perceptions attitudes decisions and behavior than cognition?

Which of the following represents one's conscience evaluations of an attitude object?