Communication skills are important to internal auditors they should be able to convey

The UNC Charlotte Internal Audit Department defines its success by helping other University employees and campus units do their jobs more effectively and efficiently.

Internal audit is ever-changing, and so are the proficiencies that it takes for an internal auditor to be successful. Technical skills are important and necessary, but soft skills are important, too. The seven attributes of a highly effective internal auditor are:

  1. Integrity: Internal auditors must always be honest and fair and exhibit trust, independence and objectivity in all work that they do. They must be tough and have the ability to push through difficult situations and then work with people in a constructive manner. And they must be flexible. This is critical in a fast-paced environment where internal auditors must be able to switch priorities/projects in response to rapidly changing business conditions.
  2. Relationship-building: In order to cultivate trust and respect, internal auditors need to develop healthy relationships within all levels of the University. These relationships help reduce stress and resistance during the audit process. They also encourage the University community to see internal audit in an advisory/partnership role.
  3. Partnering: To partner with the University community, internal auditors must stay informed on what is going on within the University. This understanding is brought into each audit to enhance risk coverage and therefore add value.
  4. Communication: Internal audit strives to issue audit reports that convey factual information while inspiring credibility and trust. The department is aware that effective communication extends beyond writing, and internal auditors always try to be good verbal communicators as well as listeners.
  5. Teamwork: Internal auditors must work well together. The nature of audit is collaboration with each other as each individual has different strengths and skill sets. As part of a team, internal auditors must have the skillset to influence, lead and empathize.
  6. Diversity: Due to an ever-changing environment, internal auditors must influence and work with a larger variety of ethnicities, nationalities, ages, cultures and subcultures within the University. Internal auditors must see challenges through many different perspectives, experiences and skills as possible and learn how to be sensitive and flexible to communicate and interact with each person.
  7. Continuous Learning: Internal auditors should understand the University but remain inquisitive as the environment changes. They should have a natural passion for discovery and education throughout their career. Internal auditors constantly must refine and update their business knowledge through formal training, development programs, self-guided learning and reading.

May is Internal Audit Awareness Month, and each week during this observance the Internal Audit Department is providing a short article to assist the campus to become better informed about internal audit.

Communication skills are important to internal auditors they should be able to convey

It won’t be surprising to say that organizations where internal audits offer added value can perform better (or outperform) in key areas. 2019 PwC Global Risk, Internal Audit and Compliance survey shows that internal audit functions, when blended with digital, elevates an auditor’s role to make better and smarter decisions. Factors below were considered to analyze an organization’s digital abilities:

Communication skills are important to internal auditors they should be able to convey

With the landscape around us changing rapidly, it is easy to lose our way or fall behind – therefore, it is important to adapt and flex. Internal auditors are too, disrupting their conventional thinking patterns (thanks to digital initiatives) and in tandem with the stakeholders, shaping best practices. They evaluate a company’s health and safety management system, help build best practices, so upgrades to their skills and traits, remain essential.

Let us consider, or rather, go through the top 5 internal auditor’s skills as they are the ones who offer valuable insights to develop business acumen.

1. Proper understanding of the audit trail

As companies are responsible to choose their internal auditor(s), they must ensure that he/she is able to identify the type of documents required, when they need to be submitted, and who needs to be involved. These may entail examining a company’s internal controls around corporate governance, reporting and evaluating efficiencies of the same. Solid knowledge of the basic principles of auditing pertaining to EHS and OHS helps to manage the reference documents that accompany the process. It helps the organization identify its weaknesses, fix the faulty processes and control the environment internally to prevent harm in any form.

2. Good communication skills

Each process of an organization affects its stakeholders; hence it becomes vital for an internal auditor to possess good communication skills. They play an important role in explaining various components of the audit, how each one is necessary for compliance fulfillment. When they have an inquisitive approach and convey details that are exact, organizations benefit from every inch of their suggestion.

3. Skilled in assessing hazards

An internal auditor should be competent enough to understand and evaluate the risks in the industrial scenarios. Hazard review, assessments and management are the vital components of a health and safety audit. To ensure that the controls over the business are robust and effective, they must demonstrate skills as risk management experts.

4. Impartial approach

When companies adapt to rapid change, they face risks that are often unknown and uncharted; their potential impact on a business is substantial. As much as a good auditor holds knowledge of the company’s sector and work, their assessments must possess a level of integrity. Their interactions must be honest and unbiased and so should be their suggestions. As a professional, they must learn about all the ins and outs of the business and shouldn’t hesitate to offer insights, even if the decisions are critical and will impact their operations drastically.

5. Ability to blend modern approaches

Auditors with business acumen and demonstrated critical thinking are assets to any organization. If they build their digital skills to perform audits, they contribute more flexibly and in real-time. Use of analytics, software tools and mobile apps for assessments, or adapting to digital learning methods continuously prioritize risks, re-think and re-evaluate internal audit functions.

Internal auditors harness the power of the data and proactively contribute throughout the audit lifecycle – thus provide better insights to a business.

Internal audits help in better understanding of a company’s hazards – EHS and OHS safety in terms of risk, is continually revaluated. A company is legally obligated to maintain safe working conditions for their employees; and such follow-ups assess the organization’s capability to manage its safety ecosystem.

Image courtesy: Taken from flickr- worldsteel, TMK, safety audit, senior management at VTZ plant, accessed on 24 July 2019, 10:45 IST https://www.flickr.com/photos/worldsteel/40789761383/in/album-72157680198390808/

Why is communication skills important in internal auditing?

Auditors need excellent communication skills to succeed in their profession. Listening, interpersonal, written and oral communication skills are required by auditors to facilitate understanding of audit findings and the ability to accomplish their responsibilities effectively.

What skills do internal auditors need?

What skills do internal auditors need?.
Risk management skills. ... .
Problem-solving skills. ... .
Accounting experience. ... .
Project management skills. ... .
Product knowledge. ... .
Regulatory knowledge. ... .
Communication skills. ... .
Data analytics..

What is the most important skill for an auditor?

Critical thinking As the Global Internal Audit Common Body of Knowledge (CBOK) study notes, “Critical thinking is the most sought-after skill by internal audit hiring managers, but generally, it is learned on the job through dedicated feedback and coaching from internal audit leaders.”

Which of the following best defines an internal auditor's opinion expressed following an assurance engagement?

Which of the following best defines an internal auditor's opinion expressed following an assurance engagement? The internal auditor's professional judgment about the situation that was reviewed.