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The Academy of Management Journal Vol. 35, No. 4 (Oct., 1992) , pp. 861-873 (13 pages) Published By: Academy of Management https://doi.org/10.2307/256319 https://www.jstor.org/stable/256319
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Abstract This research examined differences in perceptions and attitudes regarding work, the union, and preferences for decision-making structures among three groups: participants and nonparticipants in an employee involvement program, and employees who had volunteered for the program but had not yet had the opportunity to participate. Results indicated that the volunteers generally had the most positive attitudes toward their work and union; participants showed the greatest disparity between their perceived and desired levels of influence. Participants also viewed employee involvement as the best structure for decision making on some work issues; nonparticipants favored collective bargaining. Journal Information The Academy of Management Journal presents cutting edge research that provides readers with a forecast for new management thoughts and techniques. All articles published in the journal must make a strong empirical and/or theoretical contribution. All empirical methods including (but not limited to) qualitative, quantitative, or combination methods are represented. Articles published in the journal are clearly relevant to management theory and practice and identify both a compelling practical management issue and a strong theoretical framework for addressing it. For more than 40 years the journal has been recognized as indispensable reading for management scholars. The journal has been cited in such forums as The Wall Street Journal, The New York Times, The Economist and The Washington Post. The journal is published six times per year with a circulation of 15,000. Publisher Information The Academy of Management (the Academy; AOM) is a leading professional association for scholars dedicated to creating and disseminating knowledge about management and organizations. The Academy's central mission is to enhance the profession of management by advancing the scholarship of management and enriching the professional development of its members. The Academy is also committed to shaping the future of management research and education. Founded in 1936, the Academy of Management is the oldest and largest scholarly management association in the world. Today, the Academy is the professional home for more than 18290 members from 103 nations. Membership in the Academy is open to all individuals who find value in belonging. Rights & Usage This item is part of a JSTOR
Collection. Gallup's experience and research offer insights into a perennially controversial subject for executives: why employees are more or less likely to form unions in their workplaces. This is a particularly hot topic right now as pending legislation before the U.S. Congress -- the Employee Free Choice Act of 2009 -- aims to make it easier for employees to organize even as public support for union membership seems to be waning. Through its poll, Gallup has researched opinions on unions for more than seven decades. In addition to studying opinions from the general public and the U.S. working population, Gallup consults with more than 500 organizations in more than 70 industries -- unionized, non-unionized, public, and private. Data from all these sources give Gallup a research-based perspective on the topic of labor unions and today's workforce. Here are a few key findings from our research. About 1 in 10 Americans report belonging to a union. The U.S. Bureau of Labor Statistics (BLS) reported that union members accounted for 12.4% of workers in 2008, a near 25-year low in the BLS' history of tracking. What's more, Gallup's most recent polling shows that U.S. public support for labor unions has dropped sharply in the past year and has now reached an all-time low; only 48% of the general population approves of labor unions, compared to 59% in 2008. When asked in a 2005 poll about labor disputes of the past two or three years, 52% of the general population said their sympathies have been on the side of unions, versus 34% who said their sympathies were on the side of companies. But 41% of the general population thinks labor unions will become weaker in the future. In addition, here are the U.S. working population's views on unions:
Employee engagement predicts performance Gallup has studied employee engagement for more than 30 years with more than 15 million employees in more than 160 countries. Through this in-depth research, Gallup has developed and identified 12 core elements -- the Q12 -- that predict employee and workgroup performance and link powerfully to crucial business outcomes, including productivity and profitability. (See graphic "The 12 Elements of Great Managing.") These 12 elements represent employees' basic needs in the workplace, regardless of union status. When these needs are met, workers are involved in and enthusiastic about their work. They are more productive, innovative, inclusive, and aligned with the objectives of the overall organization. When these needs are not met, disengagement can lead to a decrease in profit, productivity, and customer outcomes, and an increase in safety incidences, absenteeism, turnover, and theft/shrink. Employees' responses to the 12 elements provide a measure of their engagement with their overall work environment. These results are used to help teams discuss key issues that can improve the work environment and increase the likelihood of achieving unit and company goals. Gallup's meta-analysis (an analysis of data from 125 organizations -- unionized and not unionized) shows dramatic differences between top-quartile and bottom-quartile (in engagement) workgroups on key business outcomes, including productivity. Though the difference in performance between union and non-union groups is minimal (approximately 6%), engagement creates dramatic differences in productivity. Highly engaged workgroups (those at the 90th percentile) have, on average, 32.8% higher productivity compared to the median. High performance can be attributed to a workgroup's engagement, not whether or not it is unionized. Beyond the dramatic differences that engaged workgroups show in productivity, profitability, safety incidents, and absenteeism compared to disengaged workgroups, Gallup research has shown that engaged organizations have 2.6 times the earnings per share (EPS) growth rate compared to organizations in their same industry with lower engagement. (See "Investors, Take Note: Engagement Boosts Earnings" in the "See Also" area on this page.) Employee engagement and unions Building an engaged culture includes having employees who act as company advocates -- not only for the products and services of the organization, but also for recruiting talent. Engagement is the key to building a critical mass of employees who promote the organization as a great place to work. Applicants view an organization's current employees as the most effective resource for decisions they make during their job search; 81% of engaged workers strongly agree that they would recommend their company as a place to work to friends and family members, compared to only 33% and 39% for union and non-union employees, respectively. Employees who are promoting, living, and engaging customers in a company's brand every day are an organic sales force. They believe in the products and services of the organization, and they want everyone to know it: 72% of engaged employees strongly agree that they recommend their company's products and services to friends and family members, compared to 38% and 46% of union and non-union employees, respectively. Among the U.S. working population, 20% of those who report being in a union are engaged, while 27% of those who report not being in a union are engaged. Among the more than 500 organizations with which Gallup consults on employee engagement:
Managers are the key Gallup's latest research in the area of unions and engagement consistently shows that engagement is the strongest predictor of workgroup and organizational performance -- and that employee engagement is the accelerator to organizational success. Whether unionized or not, world-class organizations have two crucial things in common: They recognize that talented managers are the core of an organization's success, and they understand and leverage the fact that engagement predicts performance. The manager-employee relationship is the most crucial connection in an organization; more than half the perception of leadership is related to the perception of the local workgroup. Managers act as the agent between leadership and employees. The world's top-performing organizations recognize the key role managers play in achieving business objectives. Great managers, through their strong relationships with employees, can mitigate outside influences that affect productivity, absenteeism, turnover, and customer interactions. Great managers also attract and retain the best talent. Job seekers listed "quality of manager" as the second most important organizational characteristic when they were looking for a place to work, right behind "interest in the type of work." (See "Job Seekers Ask: Who's the Boss?" in the "See Also" area on this page.) And, in Gallup's research on why people voluntarily leave organizations, nearly 75% of the reasons can be attributed to an employee's direct manager. Conclusion There are highly engaged workgroups that are unionized and highly engaged workgroups that are not unionized -- just as there are disengaged teams from both groups. The difference in performance between top-quartile and bottom-quartile teams in terms of engagement remains the same regardless of union status. High performance can be attributed to a workgroup's engagement, not whether or not it is unionized. Employee engagement is a leading indicator, and the best organizations are using that knowledge to create a competitive advantage. Building a Culture of Engagement
How do firms use workforce analytics and data mining to evaluate HR practices?How do firms use workforce analytics and data mining to evaluate HR practices? Employers use workforce analytics software applications to analyze their human resources data and to draw conclusions from it.
Which one of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share?A competitive advantage refers to the factors that allow a firm to differentiate its product or service from competitors to gain market share.
What three elements are part of a highElements of a high-performance work system include task design, organizational structure, reward systems, people, and systems.
What can help organizations achieve highThe following five key elements need to be addressed to create a high-performance company culture:. Clarify and Communicate Values. ... . Reinforce Positive Behavior. ... . Encourage Open Communication. ... . Empower Employees. ... . Collect Feedback.. |