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Terms in this set (41)
The performing stage of team development is characterized by the development of close relationships and group cohesiveness.
True
False
False
During which stage of team development is the team fully functional and accomplishing project goals?
a.
Performing
b. Norming
c. Forming
d. Storming
e. Adjourning
Performing
During which stage of team development do members accept that they are part of a project group but resist the constraints that the project and the group put on their individuality?
a. Norming
b. Adjourning
c. Forming
d. Storming
e. Performing
Storming
During which stage of team development is high performance not a top priority and attention is devoted to wrapping up the project?
a. Norming
b. Forming
c. Performing
d. Storming
e. Adjourning
Adjourning
The essence of positive synergy can be found in the phrase
a. The whole is greater than the sum of the parts.
b. Two heads are better than one.
c. There is
no "I" in team.
d. If it doesn't kill you, it makes you stronger.
e. Front of ship sink—back of ship sink.
The whole is greater than the sum of the parts.
Team members can be upset and dissatisfied with conflict, but as long as the disagreement furthers the objectives of the project, then the conflict is functional.
True
False
True
When facilitating group decision making, a project manager should identify a problem in terms of its alternate solutions so that team members can more easily reach a decision on how to solve the problem.
True
False
False
Which of the following is commonly associated with high-performing project teams?
a. A degree of competition among team members is encouraged
b. Team
members are selected with similar talents to enhance cohesion
c. Roles and specific responsibilities are well-defined
d. Mistakes are viewed as opportunities for learning
e. Risk taking is controlled and not allowed to jeopardize the overall project
Mistakes are viewed as opportunities for learning
Which of the following is NOT one of the tips for alleviating communication problems of virtual teams?
a. Insist team members travel at least once during the project for a face-to-face meeting
b. Share the pain when team members reside in different time zones
c. Keep team members informed on how well the overall project is going
d. Establish a code of conduct to avoid delays
e. Establish clear norms and protocols for surfacing assumptions and conflicts
Insist team members travel at least once during the project for a face-to-face meeting
Roger is new-product project manager for a retail company. Recently the team has exhibited a high degree of conflict over who will control the group and how decisions will be made. Which stage of development is the team in?
a. Norming
b. Storming
c. Adjourning
d. Performing
e. Forming
Storming
Research indicates that high-performance teams are much more likely to develop when the manager hand-selects team members.
True
False
False
The first project meeting is critical to the early functioning of the project team. Which of the following is NOT true regarding this meeting?
a. The meeting should be productive, well-organized and realistic
b. The meeting will need to be as long as necessary to cover the main objectives of a first
meeting
c. An overview of the project's scope and objectives should be addressed
d. Interpersonal interaction concerns should be addressed
e. The project manager must model how the team will work together
The meeting will need to be as long as necessary to cover the main objectives of a first meeting
The project manager must quickly establish operational ground rules for how the team will work together. These include planning, tracking, managing change, and relationship decisions. Which of the following is an example of a planning decision?
a. What are the specific roles and responsibilities of all the participants?
b. What departments will the team need to interact with during the project?
c. How will progress be assessed?
d. Who will generate and distribute reports?
e. How will changes be documented and evaluated?
What are the specific roles and responsibilities of all the participants?
The norming stage of team development is one in which close relationships develop and the group demonstrates cohesiveness.
True
False
True
How can a project manager support and encourage functional conflict?
a. Conflict should not be encouraged or supported
b. By negotiating a resolution by
reasoning and persuasion
c. By imposing a solution to the conflict after listening to each party
d. As soon as emotions flare, he or she can intervene and attempt to control conflict because it has become dysfunctional
e. By asking tough questions and by challenging the rationale behind recommendations
By asking tough questions and by challenging the rationale behind recommendations
A project manager should be wary of people who know too much about a specific technology.
True
False
True
Two of the biggest challenges involved in managing a virtual project team are developing trust and effective patterns of communication.
True
False
True
When recruiting project team members, which of the following factors is NOT something a project manager might consider?
a. The political connections the potential team member may have
b. Their problem-solving ability
c. Their availability
d. Their ambition, initiative, and energy
e. Their skillset as it compares to the project manager
Their skillset as it compares to the project manager
The first step in facilitating group decision making is to
a. Call
a meeting to discuss the problem.
b. Agree that there is a problem.
c. Generate alternatives.
d. Identify the problem.
e. Quantify the problem.
Identify the problem.
A general guideline for running effective meetings includes starting the meeting on time regardless of whether everyone is present.
True
False
True
Groupthink refers to the tendency of members in highly cohesive groups to lose their critical evaluative capabilities resulting in quick decision making with little consideration of alternatives.
True
False
True
Symptoms of groupthink include
a. Failed projects.
b. Negative stereotypes of outsiders.
c. Encouraged functional conflict.
d. Optimized critical thinking.
e. Positive synergy.
Negative stereotypes of outsiders.
Lump-sum cash bonuses are the most effective group reward for project teams.
True
False
False
One important factor that a project manager must acknowledge when recruiting project members is the management structure being used to complete the project.
True
False
True
The first team meeting sets the tone for how the team will work together.
True
False
True
When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.
a. Mediate
b. Control
c. Arbitrate
d.
Encourage
e. Eliminate
Control
The essential qualities of an effective vision include all of the following EXCEPT
a. All team members have the same vision.
b. There should be a passion for the vision.
c. The vision should be a source of inspiration to others.
d. The vision has to make strategic sense.
e. The vision should be communicated to all.
All team members have the same vision.
Which of the following would be an appropriate situation to require facilitating group decision making?
a. When strong group commitment is needed to decide methods to reduce project scope
b. Expectations are unclear regarding a specific task
c. Materials needed to finish a custom kitchen have not been determined
d. A mechanical engineer is stuck trying to meet performance criteria for a prototype
e.
Dysfunctional conflict between two project team members needs to be resolved
When strong group commitment is needed to decide methods to reduce project scope
A project vision is an image a project team holds about how the project will look upon completion, how they will work together, and how customers will accept the project. It is important that everyone have the same vision.
True
False
False
Individual rewards for outstanding work would NOT include
a. Public recognition.
b. Letters of commendation.
c. All of these are examples of individual rewards for outstanding work.
d. Desirable job assignments.
e. Judiciously making exceptions to the rules.
All of these are examples of individual rewards for outstanding work.
The biggest challenge to managing a virtual project team is
a. Getting reports and technical information communicated.
b. Dealing with team members in different time zones.
c. Being able to contact team members immediately when there is a problem.
d. Enforcing deadlines.
e. Developing trust and establishing effective patterns of communication.
Developing trust and establishing effective patterns of communication.
During which stage of team development do team members establish ground rules and try to find out what behaviors are acceptable and what performance expectations are?.
a. Storming
b. Adjourning
c. Performing
d. Forming
e. Norming
Forming
During the delivery phase of a project's life cycle, the most significant source of conflict is
a. Technical.
b.
Schedules.
c. Procedures.
d. Priorities.
e. Costs.
Schedules.
Sam is the coach of a high school soccer team and has noticed that some close relationships have formed as well as feelings of camaraderie and shared responsibilities for the team's success. Which stage of development is the team in?
a. Forming
b. Storming
c. Performing
d. Adjourning
e. Norming
Norming
Strategies to manage dysfunctional conflict do NOT include _____ the conflict.
a. Mediate
b. Accept
c. Control
d. Arbitrate
e. Encourage
Encourage
All of the following have been found to be good for running effective project meetings EXCEPT
a. Prepare and distribute an agenda prior to the meeting.
b. Thoroughly document
all decisions.
c. Start meetings on time regardless of whether everyone is present.
d. Allow a time period for socializing to support the development of a team identity.
e. Identify an adjournment time.
Allow a time period for socializing to support the development of a team identity.
Every project has the same potential to evolve into a high-performance team.
True
False
False
Conflict is inevitable and can be a desirable part of project work.
True
False
True
Most project managers advocate the use of group rewards rather than individual rewards.
True
False
True
During which stage of team development do close relationships develop and the group demonstrates cohesiveness?
a. Adjourning
b. Forming
c. Norming
d. Storming
e. Performing
Norming
Researchers have found that high-performance teams have norms for team interaction. Which of the following is NOT one of those norms?
a. When a decision has to be made, everyone should agree before moving forward
b. It is acceptable to be in trouble, but not
to surprise others
c. Hard work does not get in the way of having fun
d. No information is shared outside the team unless all agree to it
e. There is no tolerance for bulling a way through a problem or issue
When a decision has to be made, everyone should agree before moving forward
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