Studies show that text messaging is
quickly overtaking calls as a means of communicating using mobile. Texting services (SMS or MMS), instant messaging apps and VoIP chats (Skype, Face Time, etc.) have become indispensable tools whether at home, school or work. However, while they’re fast and easy to use, they also have limitations. With text being essential
in our daily lives, it is important that we overcome some of these challenges. Here are a few tips to help you make your messages clear, appropriate and pleasant: Before you send the message, ask yourself if it’s appropriate to send via text. In general, text is considered as an informal and less personal medium. You wouldn’t tender your resignation or ask somebody to marry you using SMS. Another indication that texting may not the way to go is
the length of the message. If it’s taking you more than 10 minutes to compose a response, you may be better off sending an email, calling or meeting the person. Always think about who you’re sending the message to and who will see your message. For example, you might want to stay away from social media slang, abbreviations or emojis if you’re texting your employer. If you are complaining or calling out someone, it will be better to send the message
directly to that person in private (or speak to them personally). Do not broadcast it to everyone in your chat group. Using capital letters throughout is never appropriate in an SMS, chat message, social media post or email. Not only is it hard to read (we’re more used to reading lowercase text), it will look like you’re angry or shouting. It’s also a no-no on social media because it makes the poster seem hungry for attention or even a bit unhinged. Use
all caps only for acronyms or for headings. Read and re-read before sendingBad grammar, wrong spelling and even auto-correct can make your text hard to understand. Make it a habit to read and check before sending. Also, verify if you’re sending your message to the right person. Remember, once you send an SMS you can’t get it back. Don’t assumeLack of context and emotion can make us paranoid. For example, if someone answers your long text with “k,” it’s easy to assume that they don’t think your message is important. This can make you mad. But what if the other person couldn’t compose a long text because their phone is about to die? Or if they are occupied but planning on writing a longer response later? If the meaning is not clear to you, don’t assume the worst. If you want to be sure, ask or call them. Etiquette always appliesKeep in mind that respectful language is always the best way to go. This prevents misunderstandings and keeps your message clear. Consider the following:
Never text while drivingAccording to MPI, “one in three deaths involves a distracted driver”. This is why there are now stricter laws and penalties in Manitoba on texting and driving. If caught operating any hand-held device, not only will you get a fine, your licence will also get suspended. Read A quick guide to driving regulations in Manitoba to know more details. Back to top We'd love to hear from you!Please login to tell us what you think. Related Learning ActivitiesDigital Skills at Work- Week 3Course Description Digital Skills at Work (DSW) is a four-week course focusing on essential digital skills required to succeed in one’s career…. Read more » Week 1 – Digital CitizenshipWeek 1 focuses on the key concepts of the digital world. Think about your daily life and the technology you… Read more » WorkCom_Week 4This is our last week of Workplace Communications. This time you are in the driver’s seat. We look forward to your presentation… Read more » WorkCom_Week 3We have now reached week 3 of Workplace Communications! This week, we are engaging in a number of activities that allow… Read more » Back to top |