Without going into extensive neurological explanations, let’s put it this way: Communication is all in your head! Well, maybe not all, but it certainly begins and ends there. And it begins with the sender. To send a message, a person must say or do something that represents an idea in his or her own mind. The sender has a mental image, a vision, an idea, an opinion, or perhaps some information that he or she wants to convey to someone else. The sender initiates the
communication process and has a primary interest in making sure it’s effective. If a tree falls in the forest and there’s no one there to hear it, does it make a sound? Hmmm. Good question. So if someone sends a message and there’s no one to receive it, is it communication? The answer is no. Communication requires both a sender and a receiver. To receive a message, a person must interpret something said or done by another personthe senderand give it a name and develop a feeling about it.
The receiver’s job is to then seek to understand whatever it is the sender wants to communicate. The receiver shares responsibility with the sender to ensure an effective communication process. The message is the vehicle for the sender to share feelings, thoughts, and ideas. It is the way the sender’s mental images are transmitted to the receiver. Messages can travel in a variety of ways, including spoken, written, or behavioral. The message may be immediately clear and
understood, or murky and misleading, based on how well all of the components in the communication process have been considered and accommodated. Always remember that the meaning of the message will be whatever the receiver assigns to it. In other words, the sender may have a meaning in mind, but the receiver can only know what it means to him or her personally. Message is not synonymous with meaning. In fact, the communication challenge is to make sure that the meaning that is intended by the
sender is the same as the meaning the receiver assigns to the message when it’s received. Messages go both ways. In other words, the sender sends a message to the receiver, who then sends a message back to the sender. The messages that are sent back from the receiver to the sender are called feedback. There is always some kind of feedback. Saying nothing is a “message”perhaps a powerful one. The receiver may be very passive and not initiate verbal feedback. The sender may not insist on it.
In such cases, communication may or may not occur. Without meaningful feedback, you can’t even be sure that the message was received. Senders choose words that are consistent with their own unique beliefs and experiences. For example, if you believe that women don’t belong in the work force, you will probably use words with negative connotations and exhibit related nonverbal behaviors when you communicate about female employees. If you have spent many years working in a sales environment,
your definition of “teamwork” will probably be quite different from that of an assembler in a manufacturing plant. A single father of three young children sees a very different world than a mature career woman. In a conversation, your choice of words and examples based on your own “world” may or may not communicate your ideas well to someone whose life is very different from yours. Boys playing photo available from Shutterstock
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Communication : the process of sending and receiving messages through verbal or non verbal means. PowerPoint Presentation
Communication : the process of sending and receiving messages through verbal or non verbal means.
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Communication : the process of sending and receiving messages through verbal or non verbal means.
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Presentation TranscriptCommunication : the process of sending and receiving messages through verbal or non verbal means. AT THE BELL COPY IN NOTEBOOK • key elements: • sender- the person who initiates a message • receiver the person to whom a message is directed • message-the verbal and/or nonverbal content that must be encoded by the sender and decoded by the receiver
At the Bell • Keep notebook closed. • Grab a half sheet of paper. • Write down yesterday's 4 elements of communication and the definitions. • Toss in my silver basket.
Communication : the process of sending and receiving messages through verbal or non verbal means. • channel- how the message is delivered and received(use of senses:hear see touch) • context -the setting and situation in which communication takes place • noise-anything that interferes with the reception of a message • feedback a response from the receiver saying whether a message has been received the way it was suppose to be received.
At the Bell • Keep notebook closed. • Grab a half sheet of paper. • Write down the last 4 elements of communication and the definitions. • Toss in my silver basket.
Communication : the process of sending and receiving messages through verbal or non verbal means. • Encoding- How the sender decides to send the messages based on how well you know the person you are talking to. (some ignore filters!) • Decoding- Applying meaning and understanding the message that has been sent
At the Bell • Keep notebook closed. • Grab a half sheet of paper. • Write down the difference between encoding and encoding.. • Toss in my silver basket.
At the Bell • Offer some general ways as to WHY we communicate • Offer some specific ways as to WHY we communicate
Why do we communicate? • General • Social Contact • Self-Esteem • Gain & Share knowledge • Specific • Exchange Info. • Exert Control • Following Social rules • Sharing Feelings
Verbal Communication • The use of words to communicate. 2 types: • Denotative Meaning---definition found in the dictionary • Connotative Meaning---everyday meaning; emotional or personal response to a word
At the Bell • Keep notebook closed. • Grab a half sheet of paper. • Write down the definition of verbal communication and the difference between denotative and connotative meanings. • Toss in my silver basket.
Stick and stones may break my bones... But words will never harm me...not • Exclude • Include • Put Down • Build Up • Reveal Self • Conceal Self These are verbal strategies that affect communication!
Nonverbal Communication • Sending and Receiving messages without the use of words. • Involves: appearance, gestures, posture, eye contact, facial expressions
Most communication is NONVERBAL Nothing strengthens authority so much as silence.Leonardo da Vinci
Non- verbal Activity At the Bell
Hearing vs. Listening Hearing - physical ability to pick up sound waves. • Listening - 4 steps • hear • interpret • understand • Recall Write about a time you were a good listener.
Activity time! At the Bell • Pull a letter from the basket on the podium. • All the A’s find a B partner. It must be someone you DO NOT really know very well. • Turn your desks back to back. • Each grab a ziplock bag from the counter. • Chill out and wait until I finish attendance for instruction.
Barriers to Listening • Internal Distractions • External Distractions • Personal Biases • Conflicting Demands • Write about how you are most commonly distracted
Staying Tuned in: Active Listening • Read nonverbals • Avoid distractions.. (your biggest?) • Apply the ideas to yourself • Paraphrase (the BEST way to communicate... let’s practice ..... Pair up. • Know your effect on the sender
Self-Concept • Beliefs about who you are based on perceptions, expectations, and others’ reactions • Formed early in life • Static---Hard to change (sad reality... Think about adults who are still in this place!)
Self Concept and Self-Efficacy • Those with poor self-concept generally will complete tasks that are too EASY or too HARD • Self-efficacy is your belief on what you can do