What are the most successful solutions or problem solving methods that have been developed by a specific organization or industry?

Multiple Choice Questions

Elective II Information Systems Management V

Knowledge Management

1.The set of processes developed in an organization to create, gather, store, transfer, and

apply knowledge, best describes:

A. organizational learnings

B. knowledge management

C. organizational memory

D. knowledge assets

2.Expertise and experience of organizational members that has not been formally documented is

known as:

A. knowledge sharing

B. tacit knowledge

C. organizational learning

D. organizational memory

3. The stored learning from an organization’s history that can be used for decision-making

and other purposes best describes:

A. Organizational learning

B. Knowledge warehouse

C. Best practices

D. Organizational memory

4. The most successful solutions or problem-solving methods that have been developed by a

specific organization or industry best describes:

A. Organizational memory

B. Knowledge management

C. Best practices

D. Standard operating procedures

5.Major knowledge work applications include:

A. Investment workstations, computer-aided design systems, and intelligent agents

B. Document imaging systems

C. Virtual reality systems, intelligent agents, and investment workstations

D. Computer-aided design systems, virtual reality systems, and investment

workstations

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Which of the following are the four common types of effectiveness MIS metrics?

Efficiency MIS metrics include throughput, speed, and availability. Visualization produces graphical displays of patterns and complex relationships in large amounts of data. Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

What are measurements that evaluate results to determine whether a project is meeting its goals?

Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Which of the following would efficiency MIS metrics measure?

MIS Effectiveness metrics measures the impact that MIS has on business processes and activities which includes customer satisfaction and customer conversion rates. Efficiency is focused on the extent to which a firm uses its resources in an optimal way.

What indicates the earning power of a project?

Return on investment (ROI)—indicates the earning power of a project and is measured by dividing the benefits of a project by the investment.

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