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Terms in this set (100)The median age in the United States has gradually increased over the last several decades. A The four areas in which the pressures for change are the most powerful involve people, technology, information processing and
communication, and competition. A Despite their efforts to do so, baby boomers have failed to affect U.S. employment practices. B The generation of workers born between 1960 and 1980 are referred to as Generation X. A Employees must be prepared for constant change. A As the rate of technological change increases, it becomes important to respond more slowly to change in order to make the proper decisions. B Advances in information processing and
communication have paralleled each other. A The first step of Lewin's model of planned change involves refreezing. A The three steps of Lewin's model of planned change are unfreezing, change, and refreezing. A Unfreezing is the process by which people become aware of the need for change. A Refreezing is the process of generating actual change in the organization. B The final step in the continuous change process model involves recognizing and
defining a problem. B A major problem with training programs is transferring employee learning to the workplace. A Management development programs rely heavily on participative methods such as case studies and role playing to instruct employees. A Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work. A The survey feedback process includes five distinct stages that begin with problem identification. (A) True B Process analysis involves developing plans for improvement. (A) True A A change in the organization may threaten the specialized expertise that individuals and groups have developed over the years. A Groups that are satisfied with current resource
allocation methods may resist any change they believe will threaten future allocations. A Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior. A Many
efforts to create change in organizations adopt too narrow a focus. A Problems related to resistance, control, and power can be overcome by broad participation in planning the change. A Open communication is an important factor in managing resistance to change and overcoming
information and control problems during transitions. A Managers should take a holistic view of the organization and the change project in order to A Employees who contribute to the change in any way need to be rewarded. A The utility and value of management development are currently more an article of faith than a proven fact. A Generation X includes people who were born E Baby Boomers were born between the years C The number of people born in the U.S. between 1945 and 1960 was approximately D The areas in which the pressures for change appear most powerful involve all of the following except E The group of people born between 1980 and 2000 are called (A) Generation
X. B The changes that are occurring in organizations include all of the following EXCEPT E Information processing and
communication changes include all of the following EXCEPT D The first step in Lewin's Process Model of change is B In the continuous change process model, the final step is A Transition management E Organization development E Each of the following is true of organization development EXCEPT (A) it is designed specifically to improve organizations. E Which of the following is NOT considered an example of organization development? B A structural change affects all of the following EXCEPT E The degree to which members of a work organization are able to satisfy important personal needs through
their experiences in the organization is called E Most quality-of-work-life efforts espouse a goal of A The expected benefits from quality-of-work-life programs include all of the following EXCEPT B
Technological change focuses on C The second step in the integrative framework for the implementation of task redesign is E When introducing job changes, managers must consider all of the following EXCEPT C Each of the following is a popular type of people-oriented change technique EXCEPT E A major problem of training programs is D With respect to management
development, which of the following is NOT true? A Which of the
following is NOT true of the use of data collected through the survey feedback process? A All of the following statements about change are true
EXCEPT E With respect to managing change, management should consider resistance to change as B Which of the following is one of the organizational sources of resistance to change found by Katz and Kahn? A Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn? C Overdetermination is sometimes called A Which of the following organizational sources of resistance occurs when decision-making authority is redistributed? C Sam has good working relationships with his boss and coworkers, and is concerned that the upcoming organization change might disrupt these. Sam is most likely to resist the change because of B When managers consider the impact of a change on the culture, the
dominant coalition, and the people, tasks, and structure of the organization, they are more likely to be successful because they have A Which of the following is NOT one of the keys to successful change management? D In the absence of information regarding a change, employees may fill the gap with A Which of the following keys to successful organization change management would help a manager reduce the spread of rumors regarding a change? C Each of the
following is a reason to secure top management support for a change except A Who is often acknowledged after a change effort? E Which generation is characterized by a distinct and separate life stage in between adolescence and adulthood in which young people jump from job to job and relationship to relationship? B Which generation is characterized by living at home with few responsibilities, experimenting with life, and putting off marriage, childbearing, home purchases, and other adult responsibilities? B Which of the following does NOT tend to be true of Millennials? D On the job, which of the following is generally NOT true of Millennials? B The second step in Lewin's Process Model of change is C The
third step in Lewin's Process Model of change is A How many steps are in Lewin's Process Model of change? C In Lewin's Process Model of change, the process by which people become aware of
the need for change is called B In Lewin's Process Model of change, the process by which new behaviors are made relatively A In the continuous change process model, the person responsible for managing the change effort is called a(n) B The process of systematically planning, organizing, and implementing change, from the disassembly of the current state to the realization of a
fully functional future state within an organization, is called B Organization development involves attempts to plan organization changes, which excludes _________ initiatives. A The specific intention of organization development must be to improve organization effectiveness. This point excludes changes that B
The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called D Which of the following is a system-wide
organization development involving a major restructuring of the organization or institution of new programs? D The first step in the integrative framework for the implementation of task redesign is B The third step in the integrative framework for the implementation of task redesign is A The fourth step in the integrative framework for the implementation of task redesign is D The fifth step in the integrative framework for the implementation of task redesign is C The sixth step in the integrative framework for the
implementation of task redesign is B The seventh step in the integrative framework for the implementation of task redesign is D The eighth step in the integrative framework for the implementation of task redesign is A The ninth step in the integrative framework for the implementation of task redesign is
C In the integrative framework for the implementation of task redesign, which of the following is NOT diagnosed during the "diagnosis of the work system and context" step? B How much does corporate America invest in
management development? D Which of the following is NOT a goal of team building? E Team building is a(n) _________ process. C Which organizational source of resistance to change occurs when group norms act as a brake on individual attempts at behavior change? E Which organizational source of resistance to change occurs when changes to tasks don't take into account the interdependence among organizational elements such as people, structure, tasks, and the information system? B Which organizational source of resistance to change occurs when a job redesign or a structural D Which organizational source of resistance to change occurs when groups who have access to valuable assets are concerned that they won't after the change? A Which source of individual resistance to
change is grounded in the fact that it is easier to do a job the same way every day, and learning an entirely new set of steps makes the job more difficult? B Which source of individual resistance to change occurs when people are simply scared of anything unfamiliar? C Which source of individual resistance to change occurs when people resist change for fear of what others will think? E Which source
of individual resistance to change occurs when people do not alter their behavior because they don't realize that a change has been made? D Which source of individual resistance to change occurs when people fear that change will make their jobs obsolete or reduce their opportunities for future pay
increases? A Which organizational source of resistance to change occurs because numerous organizational systems are in place to maintain stability? C Students also viewedBA350 Ch.1674 terms syd_neey Chapter 15 Organizational Culture75 terms delaney_hawkes Chapter 15: Organization Culture110 terms jgoodkin123 OB CH1557 terms Lydia_846 Sets found in the same folderChapter 14 Organizational Structure and Design100 terms elliotg_09 Chapter 15 Organizational Culture92 terms elliotg_09 Chapter 13: Power, Influence and Politics110 terms jgoodkin123 Chapter 15: Organization Culture110 terms jgoodkin123 Other sets by this creatorFIN 302 Exam 2124 terms elliotg_09 ACC 333 Exam 157 terms elliotg_09 FIN 331 Exam 166 terms elliotg_09 Real Estate Calculations54 terms elliotg_09 Recommended textbook solutions
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What are the ways to overcome resistance to change?How to Overcome Resistance and Effectively Implement Change. Overcome opposition. Regardless of how well companies manage a change, there is always going to be resistance. ... . Effectively engage employees. Listen, listen, listen. ... . Implement change in several stages. ... . Communicate change effectively.. What is one way a manager can overcome resistance to change quizlet?To overcome resistance to change, the top management of a company discusses with its employees the new employee policies and procedures that it proposes to bring in and also seeks their involvement in the change process.
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What is one of the most effective ways to overcome resistance to change quizlet?
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