Instructions: These questions focus on medical teamwork and communication and their effect on quality and safety in patient care. For each of the following questions, please circle the letter next to the one best answer. Questions 4, 5, 6, and 7 are linked: Instructions:: For each of this series of
questions, based on your knowledge of medical communication, teamwork, and patient care quality and safety, select the one best answer. B-1. The attribute least likely to be found in a medical team that is functioning in a highly effective manner is:
B-2. Recent research about the causes of errors in healthcare delivery frequently focuses on:
B-3. Who is the leader in medical teams?
B-4. The best communication tool or method to get critical information to the whole team during an emergency or complex procedure is:
B-5. The main reason hierarchy can be a problem in a medical team setting is that:
B-6. A shared mental model is key for medical team members primarily because:
B-7. The following are human factor problems that research has identified as contributing to medical error except:
B-8. The BEST method of conflict resolution for medical teams in the workplace is:
TeamSTEPPS Learning Benchmarks—Answer KeyThis matrix presents the best answer and relates the question to specific TeamSTEPPS Curriculum, including tools and strategies.
Return to Index Page last reviewed March 2014 Page originally created December 2012 Internet Citation: TeamSTEPPS Learning Benchmarks. Content last reviewed March 2014. Agency for Healthcare Research and Quality, Rockville, MD. How will you treat the disrespectful patients?Follow the 7 tips outlined below to handle even the most exasperating patients with empathy and professionalism.. Don't Get Defensive. ... . Watch Your Body Language. ... . Let Them Tell Their Story and Listen Quietly. ... . Acknowledge the Situation. ... . Set Boundaries. ... . Administer Patient Satisfaction Surveys. ... . Be Proactive.. What is most likely reaction of patients who hear health care professionals complain about their working conditions?What is the most likely reaction of patients who hear health care professionals complain about their working conditions? Loss of confidence in their care.
When assessing the needs of patients it is disrespectful for the health care professional to?When assessing the needs of patients, it is disrespectful for the health care professional to: make assumptions about patients' cultural backgrounds. Communication is considered to be successful when: the message is correctly interpreted by the receiver.
How do you deal with an argumentative patient?7 Tips for Handling an Angry Patient. Invest some time.. Dial up the empathy.. Keep your cool.. Mind your body language.. Physically protect yourself.. Legally protect yourself.. Try to end the conversation on a positive note.. |