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What can a licensed nurse do when a medical assistant calls herself a nurse?It is not uncommon to visit a physician’s office and encounter medical assistants and other non-licensed staff members referring to themselves a nurse. In reality, many of these healthcare workers are not licensed nurses but instead are medical assistants. Identifying yourself as a nurse when you are not is wrong. In addition to the fact that misrepresentation of your profession is dishonest, there are many other reasons why medical assistants should not call themselves nurses. A medical assistant is not an office nurse and should never be referred to as such. If you are a nurse and you witness a medical assistant calling him or herself a nurse, here are some points that you should inform the medical assistant of: 1. It’s ConfusingA hierarchy exists in patient care so there is ladder that can be climbed when issues in a patient’s care arise. It can be difficult and confusing for the patient to try and understand who the nurse actually is if the medical assistants refer to each other as nurses. If a medical assistant allows a patient to think she is a nurse while discussing their medical issues the outcome of the conversation may lead a patient to make healthcare decisions he/she might not otherwise make. As a medical assistant you may give your opinion to a patient but it does not have the same level of education or credentials to go behind it that a nurse has. In addition, the nurse may be able to notice an underlying condition in the patient that a medical assistant might not know to look for. The nurse is also likely to be able to express the patient’s concerns more clearly to a physician because of additional training received in communications. 2. It’s DisrespectfulThere is no doubt that going to school for any health related degree is difficult. However, becoming a nurse takes an extra level of commitment over being a medical assistant. Calling yourself a nurse when you are not is a slap in the face to nurses who have take the extra effort to pursue a degree in nursing. 3. It’s IllegalYou might not know it but impersonating a nurse is a crime. And even though a medical assistant may believe what they are doing is innocent, in reality it is a crime. What they are actually doing is misrepresenting themselves and leading people to believe that they have a greater level of education and qualification than they have. Just like a physician held legally responsible for practicing medicine without a license, medical assistants that call themselves nurses can be held legally responsible for practicing nursing without a license. Depending on the laws of your state it can either be considered misdemeanor or felony. Practicing nursing without a license is always a criminal act which is punishable by the sentencing rules of the appropriate statute. For example,California part of the nurse practice acts states that a person cannot let someone assume they are a nurse, much less call themselves one: “In the interest of public safety and consumer awareness, it shall be unlawful for any person to use the title “nurse” by any individual except for an individual who is registered nurse or a licensed vocational nurse. This law does not prohibit certified nurses’ aides from using their specific title.” Communicating with a medical assistant clearly and assertively that it is not okay that they call themselves a nurse is not only recommended, but required. Not doing so could put patients in danger. If the medical assistant continues to call him/herself a nurse after being told it is inappropriate you should alert your state board of nursing so they can be held legally accountable for claiming a license and title they do not have. It is illegal in all states to claim a license you do not have. For more information about boards of nursing please visit National Council of State Boards of Nursing. Article Written by Brittney Wilson Brittney Wilson, RN, BSN is a registered nurse and clinical informatics specialist. 136 Responses to “Calling Yourself a Nurse Is a Crime, No Less” Leave A CommentYou must be logged in to post a comment.
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How can a medical assistant prevent neck and shoulder strain when answering telephone calls?When answering the office phone the medical assistant should?Answering the telephone in a professional manner involves answering within two to three rings, so the caller is not left waiting. If taking multiple calls, proper etiquette suggests that you give the first caller priority unless the second caller has an emergency. How often should the medical assistant Check back with a caller who is on hold quizlet?A medical assistant should check back with callers who have been placed on hold every 30 seconds or so. A __________ can help to avoid neck and shoulder strain when answering phones. How often should the MA Check back with the callers who are holding on the telephone?It is helpful to keep a written record of each caller's name, with the number of the line where he or she is holding. A physician should not be placed on hold if it can be avoided. The medical assistant should check back about every 30 seconds or so with a person who is on hold. How should the medical assistant handle a problem from an angry caller?How should the medical assistant handle a problem from an angry caller? Listen calmly to the upset person. What is the proper callback verification procedure? It should always be documented.
When answering the telephone the MA should first identify the practice and him or herself?Proper etiquette suggests that medical office administrative assistants should identify the facility and then their own name when answering a call. Next, the medical office administrative assistant should identify the caller's name in order to refer back to it if needed.
What action should a medical assistant take if a caller wants to talk to a physician but refuses to identify him or herself?Self-Evaluation Test 1. How should the MA handle a telephone call about a serious emergency?How should the MA handle a telephone call about a serious emergency? The caller should be instructed to call an ambulance by dialing (911). If the caller is a child or seem upset or confused the MA can offer to call an ambulance for the caller.
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