Upgrade to remove ads
Only ₩37,125/year
-
Flashcards
-
Learn
-
Test
-
Match
-
Flashcards
-
Learn
-
Test
-
Match
Terms in this set (20)
T/F: After the marketing team gave a presentation, their manager, Maurice, asked in frustration, "What were you thinking?" In this context, Maurice's question shows a learner mind-set.
False
Which of the following terms best describes the process of
sending and receiving verbal and nonverbal messages between
two or more people?
a. active listening process
b, verbal communication process
c. interpersonal communication process
d. decoding process
interpersonal communication process
Emotional _____ refers to a situation in which emotions control our behavior, causing us to react without thinking.
a. filtering
b. hijacking
c.
blackmail
d. intelligence
hijacking
Which of the following is the process of accurately understanding one's own emotions as they occur and how they affect one's behavior and thought?
a. self-management
b. empathy
c. relationship management
d. self-awareness
Self- awareness
Which of the following domains of emotional intelligence is the "ability to accurately pick up on emotions in other people and understand what is really going on with them"?
a. empathy
b. relationship management
c. self-management
d. self-awareness
Empathy
While working on team projects, Luisa welcomes feedback and constructive criticism from her colleagues because she values their opinions and wants to be a better team member. What aspect of emotional intelligence does this behavior demonstrate?
a. high empathy
b. high self-awareness
c. high relationship management
d. low self-management
high relationship management
Which of the following is most likely to be true of people who have empathy?
a. They direct conversations to topics that are important to themselves.
b. They frequently use meeting time to complain about issues unrelated to the current task.
c. They do not go out of their way to explain company procedures to new co-workers.
d. They listen carefully to what others say and then ask questions to clarify what they heard.
They listen carefully to what others say and then ask questions to clarify what they heard.
Which of the following is a domain of emotional intelligence?
a. shared
meaning
b. sympathy
c. self-management
d. semantics
self-management
When Kwame listens to a customer, he paraphrases the customer's request or complaint to make sure he understands it. Which active listening skill is he using?
a. reflecting
b. holding judgment
c. summarizing
d. paying attention
Reflecting
During his annual performance review, Blake says to his supervisor, "So the two main ways that you want me to improve are to double-check my work for accuracy and to be more of a team player. Is that correct?" What active listening skill has Blake used?
a. identifying
b. paying attention
c. summarizing
d. sharing
Summarizing
Which barrier to effective listening involves neglecting listening because of pressing deadlines?
a. lack of time
b. lack of patience and attention span
c. image of leadership
d. communication technology
Lack of time
The act of anticipating intentions and moods through the perceptive examination of nonverbal cues is known as:
a. sight-reading
b. shared meaning
c. emotional intelligence
d. relationship management
Sight Reading
Which motivational value system is most often guided by concerns about whether business activities have been thought out carefully and the right processes have been put into place to accomplish things?
a. red MVS
b. yellow MVS
c. blue MVS
d. green MVS
green MVS
Which of the following statements best expresses a typical concern of someone with a blue MVS?
a. "Let's make sure we've considered how this will affect everyone's welfare."
b. "Let's be sure that we have thought out the long-term results of this policy."
c. "Let's consider the most efficient way to implement this decision."
d. "Let's act in a way that moves this process along quickly."
"Let's make sure we've considered how this will affect everyone's welfare."
Focusing on _____ is most likely to help you communicate with a red MVS in a way that he or she prefers.
a. feelings
b. results
c. teamwork
d. flexibility
Results
Chelsea and Miguel disagree about which new healthcare insurance to adopt for their company. Chelsea wants to choose a cost-effective policy as soon as possible, while Miguel wants to ensure that employees do not see a reduction in benefits because of the change. What can you deduce about Chelsea and Miguel from this information?
a. Chelsea has a green MVS; Miguel has a blue MVS.
b. Chelsea has a red MVS; Miguel is a hub.
c. Chelsea has a red MVS; Miguel has a blue MVS.
d. Chelsea has a hub; Miguel has a red MVS.
Chelsea has a red MVS; Miguel has a blue MVS.
Which of the following qualities is characteristic of people who are hubs?
a. nurturing
b. decisive
c. analytical
d. flexible
flexible
Which of the following qualities is more characteristic of introverts?
a. thoughtful
b. charismatic
c. spontaneous
d. lively
thoughtful
Which of the following situations would an extrovert prefer?
a. a quiet meeting with two
friends
b. a loud party with a large group
c. time alone with a book
d. a work space in a library
A loud party with a large group
____________ is "rudeness and disregard for others in a manner that violates norms for respect."
a. emotional hijacking
b. semantic noise
c. pessimism
d. incivility
Incivility
Recommended textbook solutions
Principles of Microeconomics
7th EditionN. Gregory Mankiw
881 solutions
Principles of Microeconomics
8th EditionN. Gregory Mankiw
889 solutions
Mankiw's Principles of Macroeconomics
6th EditionN. Gregory Mankiw
436 solutions
Macroeconomics
7th EditionGerald Stone
213 solutions
Sets with similar termsIS 301 Exam 1 (Ch 2)
26 terms
yuki_goya
Chapter 2 - BUSINESS COMMUNICATION
25 terms
jonathan_entler
HRE FINAL
147 terms
alexandriacantrell
Organizational Behavior Final
73 terms
geannine_demers
Sets found in the same folderCh. 2
70 terms
David_T23
Chapter 1: Establishing Credibility
90 terms
kg506115
BCOMM Chapter 11
25 terms
kkelpine
BCOM: Ch 2
35 terms
gpsterlo7
Other sets by this creatorExam 3 (Ch 6, 7, 8)
2 terms
alyssasippel
Exam 2
48 terms
alyssasippel
Exam 1 Forensic Accounting
34 terms
alyssasippel
Final Exam - Essay
17 terms
alyssasippel
Other Quizlet setsCognitive Psychology Ch 6
18 terms
Giselle17R
Biologia: Genes e genoma (Cap.4)
40 terms
PatriciaRibeiro_2
Marriage and family midterm #1 - E&J
83 terms
jessmed6PLUS
Marketing ch. 16
18 terms
syd_ryan
Related questionsQUESTION
T or F? Zara encourages employee use of technology by tying employee salaries to sales performance.
14 answers
QUESTION
True or False: Encouraging a customer to make a decision between two items is an example of a trial close
4 answers
QUESTION
The most frequent area for ethical abuse in a sales organization is with expense accounts.
10 answers
QUESTION
Fred, the vice president of Gallway Co., plans to introduce a retirement plan for all employees. Ron, the operations director, disagrees because the proposed plan would increase the company's costs. Which statement, if true, strengthens Fred's argument?
9 answers