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Team Communication and Difficult Conversations
Terms in this set (81)
Team Progress Stages
1. Forming
2. Storming
3. Norming
4. Performing
Forming
team members focus on gaining acceptance and avoiding conflict
Storming
team members open up with their competing ideas about how the team should approach work
Norming
team arrives at a work plan, including the roles, goals, and accountabilities
Performing
teams operate efficiently toward accomplishing their goals
Team Culture
a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals
Inherent Diversity
involves traits such as age, gender, ethnicity, and sexual orientation
Acquired Diversity
involves traits you acquire through experience, such as customer service, retail, or engineering experience
2-D Diversity
having both inherent and acquired diversity
Dissociation
is a process by which professionals accept critique of their ideas without taking it personally and becoming defensive
Association
the psychological bonding that occurs between people and their ideas
Self-Disclosure
sharing personal information about oneself, such as goals, aspirations, views, and values
The primary purpose of a meeting is
to create a plan of action
Virtual teamwork is complicated by issues such as
time zone differences, language differences, and communication technologies
Virtual team members are more likely to face the following challenges:
feeling isolate, inability to interpret nonverbal cues, managing conflict, making decisions and expressing opinions
Virtual teams are created because they
often cost less, are more convenient, and can be more productive
The primary obstacle to virtual team performance is
the lack of regular communication
Which of the following statements are true of teams?
-
Some teams are formal and permanent
- Once common function of teams is developing employees
True or False: In lower-performing groups, team members offer more supportive statements than any other type of comment in their communications
FALSE
Lower-performing teams make more social statements than work-related and supportive statements
In order to reach high-performance, teams go through ______ natural stages.
Four:
1. Forming
2. Storming
3. Norming
4. Performing
Groups constantly attempt to foster _______, a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals.
Team Culture
True or False: When members of teams discuss their shared goals, this action helps avoid any misinterpretation of members' motivations and actions.
TRUE
Which type of diversity generally BEST improves a company's chances to attract a new market
2-D Diversity
Lupita has just presented a new project proposal to her boss, Ken, and several coworkers. When she is done, Ken points out a few issues with the project that will need to be addressed before they can move forward. Instead of being defensive or taking Ken's words personally, Lupita accepts Ken's criticism. Lupita is displaying:
dissociation
Self-Disclosure involves which of the following?
- defining your views
- explaining your experiences
- sharing your goals
Which of the following are guidelines for agendas?
- Consider placing the most important items first
- Send the agenda out ahead of time
- Get others involved in the agenda-making process
True or False: It is more likely that your meeting objectives will be met if the meeting is well-planned.
TRUE
When should an action plan be created in a meeting?
After all ideas have been presented and the alternatives considered
Right before ending a meeting that you are leading, you should
- restate key action items
- ensure everyone understands their assignments
In order to make sure that action items are completed, which of the following are often included in the meeting minutes?
- the date by which each item must be completed
- the names of the people responsible for each item
In comparison to traditional teams, members of virtual teams are more likely to experience:
- feelings of isolation
- communication technology issues
- in ability to read nonverbal cues
The primary obstacle of virtual team performance that a team leader can help overcome is the
lack of regular communication
Which of the following are advantages of using video during virtual meetings?
- it can lead to faster decision making
- it keeps members more present and focused
- it facilitates the interpretation of verbal and
nonverbal cues
Team K must produce a group writing project. Who has the most effective idea?
Maia
Which of the following is the most important stage of group writing?
Planning
When members of high-performing teams communicate, the majority of their comments are
work-related
An agenda is designed to
offer structure to a meeting
A meeting should end
as originally scheduled
Which of the following should be included in meeting minutes?
- key discussion points
- action items to be
completed
Which of the following are tips for making virtual meetings more productive?
- Make sure every member of the team takes part
- Begin meetings with a few minutes to socialize
Once you have been assigned a group writing project, when is the best time to start on it?
right away
Which of the following should be done during the planning stage of group writing
- the group should work together to determine basic problems and issues to write about
- the group should assign roles for researching and writing
- the group should establish definitive purposes and goals
The day of the workweek that is generally considered the most productive day for meetings is:
Tuesday
Which type of meeting is held primarily for attendees to discuss their goals and roles they will play?
Coordination meetings
Problem-soling meetings
involve brainstorming about how to address and solve particular issues
Which of the following agenda items are designed to help keep a meeting on schedule?
- start and end time
- the time allotted for each item
Which of the following are reasons why creating a tradition for starting meetings is important?
- it can help open people up when meetings start
- it can emphasize the company's core values
- it can define a common sense of purpose
Which of the following are typically ground rules for running an effective meeting?
- that everyone at the meeting participate
- that differences of opinion be handled professionally
- that participants can take only a specified amount of time in making comments
True or False: Although sometimes helpful, meeting facilitators should rarely be used in meetings
FALSE
Tom is a team leader. Joe is a team member who interrupts Tom and other team members during their meetings. Joe does not have constructive comments but instead makes negative comments about what the team member is saying. Tom pulls Joe aside after a meeting. Which of the following statements should Tom say to deal with the situation constructively?
"At the next meeting, please let your team members finish what they are saying before you comment."
Which of the following is a good way to follow up after a meeting?
Send out the minutes from the meeting
Which of the following should be included on an agenda?
- items to be covered
- expected outcomes
- time frames
Ray is a new manager in the sales division of a company that makes and markets tennis rackets to small sporting goods stores. He decides to start every meeting by sharing some background information about a customer. What is Ray doing?
Ray is creating a tradition to emphasize a common sense of purpose.
In general, which of the following should you do when conducting a meeting?
- assign roles such as
facilitator and timer
- indicate which items are most important
Thirty to sixty minutes is the recommended amount of time you should spend preparing for ______ meetings.
routine
Which of the following are true about ineffective meetings?
- generally considered a waste of time
- they may form divisions between team
members
Why can embracing difficult conversations be a good idea?
- Colleagues often respect each other more if they know they can safely disagree.
- The exchange of competing ideas reflects open and honest communication
What are ways in which you can disagree diplomatically?
- by validating the other person's views and
feelings
- by using I-statements
Which of the following is a good approach to handling a difficult conversation?
listening to the story of the other person first, then sharing your own story, then creating a shared story
How should you approach an emotionally charged conversation?
with a learner mindset
Which of the following characteristics are the most important for building among virtual team members?
- being actively engaged
- sharing with one another
Finding common ground in a conversation leads to _______ between you and an other person
less emotional distance
Which collaborative technologies have been most commonly used by virtual teams over the past 25 years?
- teleconferences
- phone calls
- email
During the course of a group writing project, it is important to
remain adaptable and open
Which of the following have been reported as major challenges to virtual team meetings?
- too little participation by team members
- the need to make decisions in a hurry
Which of the following is the benefit of one group member polishing the final version of a group writing project?
to make sure the project has a consistent voice
Which of the following are more likely to occur when virtual teams meet in person at the beginning of a project?
- goals and objectives will be clearly defined
- communication protocol will be determined
When editing and working on a group writing project, team members should
- be in agreement about the technologies that will be used
- be mindful of version control to avoid simultaneous editing
Which of the following words or phrases would be an indication of effective approach to handling difficult conversation?
- I think
- sometimes
Rhonda is having a difficult conversation with a colleague. Which of the following statements indicate that Rhonda may be oversimplifying the conversation?
- Either you adhere to the protocol or there will be consequences
- you never follow the
guidelines
- this always happens when I ask your team to do anything
Which of the following is the MOST important reason why long-term virtual should meet in person at the beginning of a project?
to facilitate relationship building
Which of the following statements about virtual teams is true?
It is important for team members to get to know one another
When revising a group writing project, revisions should focus on which of the following?
- language mechanics, ease of reading, and formatting
- the strength of the group's ideas and the audience's needs
- how well and smoothly the sections of the project work together
Which of the following is typically true of those business people who approach difficult conversations in a timely, honest, and caring manner?
They achieve more professionally.
Which of the following are benefits of teams meeting on frequent basis?
- to better meet deadlines
- to create a working foundation for a project
- to create a shared perspective on goals
- to establish priorities
Which of the following are benefits of team members taking a personality assessment and discussing results?
- They will better comprehend the values of the teams members
- They will gain understanding of preferred communication styles
Which of the following are benefits of conflict for high-performance teams?
It increases the potential for inventiveness
Which of the following are important aspects of effective evaluation for high-performance teams?
- the feedback should generally be positive
- the feedback should be goal-driven
- every member of the team should take part
During the storming stage, team performance is generally
low
Which of the following is the way that the most innovative teams do their work?
by balancing time spent working independently with time spend working as a team
Which of the following are ways to ensure fairness in the member roles and contributions in a group writing project?
- The group members should talk about the roles and expectations they
have for each other
- The group members should consider using team charter to state the expectations for each member
- The group members should equally divide their contributions and time commitments
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