Show Chapter 1 – Introduction TRUE/FALSE 1.It is argued that there is no universal model of change that can be used throughout the world. Rather, managers today are required to master both incremental and revolutionary changes depending on the given situation. TRUE 2.Organisation development (OD) is the system-wide application of behavioural science knowledge to the planned development and reinforcement of organisational strategies, structures and processes for improving an organisation’s effectiveness. TRUE 3.Organisation development (OD) is typically associated with new product development or technological innovation. TRUE 4.The new appreciation of the quality of work life (QWL) and strategic change has greatly improved the relevance and rigour of organisation development (OD) practice in the recent past. TRUE 5.A large number of organisations in Australia have been actively involved in formal organisation development (OD) programs in the recent past. FALSE 6.Internationally, organisation development (OD) has moved towards designing for revolutionary organisational change with a greater focus on transformational leadership. FALSE MULTIPLE CHOICE 1.The textbook definition of organisation development (OD) includes the following features: A . OD applies to an entire system B . OD is based on behavioural approach C . OD is an adaptive process D . OD involves both the creation and the subsequent reinforcement of change E . all of the above 2.Three major trends are shaping change in organisations: Aglobalisation, information technology and managerial innovation MGMT628 Final MCQs from Quiz#5 Aniqa Malik, Zarlish, Mian Waqar and Annei www.vuzs.info Question # 1 of 15 ( Start time:07:17:37 PM) Total M - 1 Developing a marketing strategy for a new product is an example of which of the following consulting models? Select correct option: Purchase of Expertise Model Doctor-patient Model Process Consultation Model Organization model Pg#4 In the “purchase of expertise model,” a leader or group identifies a need for information or expertise that the organization cannot supply. The leader hires a consultant to obtain the information and make a report, often including recommendations for action. Example would be (1) surveying consumers or employees about some matter, (2) finding out how best to organize the company after a merger, or (3) developing a marketing strategy for a new product. Question # 2 of 15 ( Start time:07:18:11 PM) Total M - 1 “Organization development practitioner should consult the relevant employees”. This is an example of which of the following contracting process? Select correct option: Describing Mutual Expectations Time and Resources Ground Rules Question # 4 of 15 ( Start time:07:19:25 PM) Total M - 1 All of the following are the conflict controlling strategies EXCEPT: Select correct option: Prevent the ignition of conflict Set limits on the form of the conflict Help the parties to ignore the conflict Eliminate or to resolve the basic issues causing the conflict Question # 5 of 15 ( Start time:07:20:34 PM) Total M - 1 Which one of the following is NOT the part of team development training meeting? Select correct option: Norms of meeting Setting Objectives Collecting Data Planning the Meeting Question # 6 of 15 ( Start time:07:21:49 PM) Total M - 1 Which of the following stage of Lewin’s change model is NOT resistant to change? Select correct option: Unfreezing Movement Refreezing All of the stages are equally resistant to change (in mine point of view) Question # 7 of 15 ( Start time:07:22:54 PM) Total M - 1 A person who initiates, stimulates, or facilitates a change program is called: Select correct option: Organization development manager Organization development practitioner Organization development stimulator Organization development facilitator Question # 8 of 15 ( Start time:07:23:31 PM) Total M - 1 Which of the following models focuses on planned change as a cyclical process in which initial research about the organization provides information to guide subsequent action? Select correct option: Action research model Lewin’s change model Contemporary action research Lickert scale Question # 9 of 15 ( Start time:07:24:08 PM) Total M - 1 In IBM some groups operate out of the human resources area and may report directly to the president of the organization. They can be categorized as which of the following OD consultant groups? Select correct option: Internal practitioner External practitioner Internal and external practitioner mix General OD consultants Question # 10 of 15 ( Start time:07:25:38 PM) Total M - 1 Culture reflects the values, ethics, beliefs, personality and traits of which of the following? Select correct option: The company's founders, management and employees Management and customers Just employees The upper and middle management Pg21 Culture reflects the values, ethics, beliefs, personality and traits of the company's founders, management and employees. Question # 11 of 15 ( Start time:07:26:47 PM) Total M - 1 Which one of the following activities involves in “motivating change” for effective change management? Select correct option: Creating readiness for change Describe the core ideology Assessing change agent power Activity planning Question # 7 of 15 ( Start time:07:09:14 PM) Total M - 1 Which of the following stages may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors in action research model? Select correct option: Intervention Planning change Evaluation Feedback Question # 9 of 15 ( Start time:07:11:42 PM) Total M - 1 All of the following are the conflict controlling strategies EXCEPT: Select correct option: Prevent the ignition of conflict Set limits on the form of the conflict Help the parties cope differently with the consequences of the conflict Highlighting the basic issues causing the conflict Question # 10 of 15 ( Start time:07:12:59 PM) Total M - 1 ________ consists of small group of employees who meet voluntarily to identify and solve productivity problem. Select correct option: Quality circle Total Quality management Organizational Development Network structure Question # 7 of 15 ( Start time:08:02:04 PM) Total M - 1 Which of the following is the result of globalization and information technology trends? Select correct option: Economic trends (doubted) Political trends Customer’s tastes Question # 15 of 15 ( Start time:07:16:28 PM) Total M - 1 ________ specifies the empirical data needed how they will be collected and, most important, how they will be converted from data to information. Select correct option: Operational definition Reliability Validity Diagnosis Question # 1 of 15 ( Start time:06:14:29 PM) Total M - 1 Coordination is most important for groups performing which of the following tasks? Select correct option: Independent tasks Interdependent tasks Mutually exclusive tasks Self regulatory tasks Question # 2 of 15 ( Start time:06:16:00 PM) Total M - 1 “Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change? Select correct option: Creating pressure for change Revealing discrepancies between current and desired states Conveying credible positive expectation for the change Starting communication for change Question # 3 of 15 ( Start time:06:17:25 PM) Total M - 1 Culture reflects the values, ethics, beliefs, personality and traits of which of the following? Select correct option: The company's founders, management and employees Management and customers Just employees The upper and middle management Question # 4 of 15 ( Start time:06:18:17 PM) Total M - 1 Which one of the following is the part of contemporary action research? Select correct option: Choose positive objective Problem identification Joint action planning Unfreezing Question # 5 of 15 ( Start time:06:19:08 PM) Total M - 1 "How can one increase 'ownership' of the task?” This question is asked in which step of job enrichment? Select correct option: Making a thorough diagnosis of the situation Forming natural work units Establishing organizational relationships Combining tasks Question # 6 of 15 ( Start time:06:20:08 PM) Total M - 1 Going beyond the surface changes to transform the underlying assumptions and values governing organization’s behaviors is the study of which of the following discipline? Select correct option: Organizational behavior Organizational development Organizational configuration Organization theory and design Question # 7 of 15 ( Start time:06:21:09 PM) Total M - 1 Which one of the following methods is described by the Kurt Lewin? Select correct option: Content Analysis Force-Field Analysis Performance Correlation Coefficients Question # 8 of 15 ( Start time:06:22:31 PM) Total M - 1 ________ activity involves identifying key people and groups whose commitment is needed for change to occur and formulating a strategy for gaining their support. Select correct option: Commitment planning Activity planning Desired future state Identify key stakeholders Question # 9 of 15 ( Start time:06:23:18 PM) Total M - 1 Which one of the following is the component of design component at group level diagnosis? Select correct option: Goal clarity General environment Group design Personal characteristic Question # 10 of 15 ( Start time:06:24:08 PM) Total M - 1 Which one of the following is the identity of design component at organization level of comparison planned change model? Select correct option: General environment Strategy Organization effectiveness Industry structure Question # 11 of 15 ( Start time:06:25:08 PM) Total M - 1 Which one of the following activities involves in “creating a vision” for effective change management? Select correct option: Assessing change agent power Constructing the envisioned future Provide resources for change Commitment planning Question # 12 of 15 ( Start time:06:25:53 PM) Total M - 1 Which one the following in NOT the part of Lewin’s change model? Select correct option: Unfreezing Refreezing Moving Problem identification Question # 13 of 15 ( Start time:06:26:27 PM) Total M - 1 Expectations of both parties (OD consultants and clients) from each other are taken into Consideration in which of the following stages of action research model? Select correct option: Entering Contracting Diagnosis Feedback Question # 14 of 15 ( Start time:06:27:41 PM) Total M - 1 Which one of the following identities related to intervention characteristics? Select correct option: Programmability Unionization Socialization Knowledge Question # 15 of 15 ( Start time:06:28:38 PM) Total M - 1 ________ lists six key skill areas that are critical to the success of the internal practitioner. Select correct option: St. Paul Argyris Susan Gebelein Lockheed Martin Question # 1 of 15 ( Start time:06:32:10 PM) Total M - 1 ________ is a packaged program that organizations can purchase and train members to use. Select correct option: Inter-group relations Confrontation meeting Large-group intervention Blake and Mouton’s Grid Question # 2 of 15 ( Start time:06:32:59 PM) Total M - 1 Norms essential to accomplishing the organization's objectives are called: Select correct option: Pivotal norms Irrelevant norms Peripheral norms Marginal norms Question # 3 of 15 ( Start time:06:33:36 PM) Total M - 1 Which one of the following is the part of contemporary action research? Select correct option: Choose positive objective Problem identification Joint action planning Unfreezing Question # 4 of 15 ( Start time:06:34:02 PM) Total M - 1 Evaluation aimed at guiding implementation may be called which of the following? Select correct option: Implementation feedback Evaluation feedback Diagnosis feedback Reliability feedback Question # 5 of 15 ( Start time:06:34:45 PM) Total M - 1 The assessment intended to discover intervention outcomes may be called ________. Select correct option: Evaluation feedback Diagnosis feedback Reliability feedback Institutionalization feedback Question # 6 of 15 ( Start time:06:35:33 PM) Total M - 1 ------------ facilitates institutionalization by providing a wider organizational Base to support the new behaviors. Select correct option: Diffusion Unionization Sensing and calibration All of the given options Question # 7 of 15 ( Start time:06:35:58 PM) Total M - 1 All of the following are included in all planned change model EXCEPT: Select correct option: Application of behavioral science knowledge Focus on general practices of planned change Involvement of organizational member in change process Interaction between consultants and organization Question # 8 of 15 ( Start time:06:37:25 PM) Total M - 1 Which one of the following activities involves in “motivating change” for effective change management? Select correct option: Overcoming resistance to change Describe the core ideology Assessing change agent power Activity planning Question # 9 of 15 ( Start time:06:38:20 PM) Total M - 1 A person who initiates, stimulates, or facilitates a change program is called: Select correct option: Organization development manager Organization development practitioner Organization development stimulator Organization development facilitator Question # 10 of 15 ( Start time:06:39:16 PM) Total M - 1 Which one of the following identities related to organization characteristic? Select correct option: Congruence Goal specify Commitment Performance Question # 11 of 15 ( Start time:06:39:43 PM) Total M - 1 Which one of the following is not the component of design component at group level diagnosis? Select correct option: Team effectiveness Goal clarity Team functioning Group composition Question # 12 of 15 ( Start time:06:40:30 PM) Total M - 1 Which one of the following is NOT type of interpersonal relationships and group dynamics? Select correct option: Communication Process consultation Third-party intervention Team building Question # 13 of 15 ( Start time:06:41:34 PM) Total M - 1 Which of the following was called ideological movement? Select correct option: Exploitative authoritative management style Benevolent authoritative management style Consultative management style Quality of work life Question # 14 of 15 ( Start time:06:41:57 PM) Total M - 1 OD practitioners need to gain clarity about the relevance of change effort to the client system in order to prevent which of the following ethical dilemmas? Select correct option: Misrepresentation of problem Coercion Value and goal conflict Technical ineptness Question # 15 of 15 ( Start time:06:42:54 PM) Total M - 1 Which of the following is true about “Appreciative inquiry”? Select correct option: It suggests that we must talk about the things that are going right in an organization It suggest that OD consultants must point out the flaws in system It suggest we must appreciate competent people in organization None of the given option is correct Question # 1 of 15 ( Start time:06:44:53 PM) Total M - 1 Which of the following statement is true for problem oriented diagnosis? Select correct option: Managers are involved in organization development when the organization is facing routine problem Managers are involved in organization development seeking the reasons of problems Managers are involved in organization development when the organization is facing no problems Managers are involved in organization development when the organization is thinking to improve current processes Question # 2 of 15 ( Start time:06:46:04 PM) Total M - 1 Employee involvement is a broad term that has been variously referred to as “empowerment” “participative management,” “work design,” “industrial democracy,” and “__________”. Select correct option: Quality circle Quality of work life Employee intervention Parallel structure Question # 3 of 15 ( Start time:06:47:16 PM) Total M - 1 “Retaining only useful members” is an example of which of the following? Select correct option: Individual unfreezing System unfreezing Interpersonal unfreezing None of the given options Question # 5 of 15 ( Start time:06:49:31 PM) Total M - 1 “What OD practitioner and the client expect to get from the relationship” is a critical area to be accessed in which of the following stages of action research model? Select correct option: Problem identification Contracting Diagnosis Planning Change Question # 6 of 15 ( Start time:06:50:52 PM) Total M - 1 Which one of the following is NOT the part of team building cycle? Select correct option: Intervention Data gathering Diagnosis Evaluation Question # 7 of 15 ( Start time:06:51:42 PM) Total M - 1 NTL stands for ________. Select correct option: National Training Laboratories National Testing Laboratories National Taxing Laboratories National Tiring Laboratories Question # 8 of 15 ( Start time:06:52:05 PM) Total M - 1 Which of the following is NOT an invisible manifestation of culture? Select correct option: Attitudes Beliefs Worldviews Benefits Question # 10 of 15 ( Start time:06:52:49 PM) Total M - 1 Which of the following is not among the five stems of OD practices? Select correct option: Laboratory training Action research Participative management Organizational transformation Question # 11 of 15 ( Start time:06:53:09 PM) Total M - 1 Identify the name of committee that are created during the project start-up phase and comprises key representatives from management. Select correct option: Steering committee Multiple-level committees Ad hoc committees External consultants committee Question # 12 of 15 ( Start time:06:53:45 PM) Total M - 1 All of the following are included in outputs of strategic orientation, EXCEPT: Select correct option: Organization performance Productivity Stakeholder satisfaction Organization differentiation Question # 13 of 15 ( Start time:06:54:31 PM) Total M - 1 Multiple organizations linked to a focal organization that coordinates the movement of resources from raw materials to end consumer represents which type of network in organizations? Select correct option: An internal market network A vertical market network An inter-market network An opportunity network Question # 14 of 15 ( Start time:06:55:29 PM) Total M - 1 In Lewin’s change model, reducing the forces that maintain the organization’s behavior at its present level is which of the following step? Select correct option: Unfreezing Moving Changing Refreezing Question # 15 of 15 ( Start time:06:56:50 PM) Total M - 1 Convene the group is the application of: Select correct option: Inter-group relations Confrontation meeting Large-group intervention Blake and Mouton’s Grid Question # 2 of 15 ( Start time:07:03:46 PM) Total M - 1 A process that deals with facilitating system wide change in an organization is known as: Select correct option: Organization development Organizational change management Structural change management Organization theory Question # 3 of 15 ( Start time:07:04:39 PM) Total M - 1 All of the following are the conflict controlling strategies EXCEPT: Select correct option: Prevent the ignition of conflict Set limits on the form of the conflict Help the parties to ignore the conflict Eliminate or to resolve the basic issues causing the conflict Question # 4 of 15 ( Start time:07:06:04 PM) Total M - 1 Which of the following is not among the five stems of OD practices? Select correct option: Laboratory training Action research Participative management Organizational transformation Question # 5 of 15 ( Start time:07:06:38 PM) Total M - 1 All of the following are included in all planned change model EXCEPT: Select correct option: Application of behavioral science knowledge Focus on general practices of planned change Involvement of organizational member in change process Interaction between consultants and organization Question # 7 of 15 ( Start time:07:09:14 PM) Total M - 1 Which of the following stages may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors in action research model? Select correct option: Intervention Planning change Evaluation Feedback Question # 8 of 15 ( Start time:07:10:16 PM) Total M - 1 Which one of the following is a NOT characteristic of effective feedback data? Select correct option: Descriptive Verifiable Significant Finalized Question # 9 of 15 ( Start time:07:11:42 PM) Total M - 1 All of the following are the conflict controlling strategies EXCEPT: Select correct option: Prevent the ignition of conflict Set limits on the form of the conflict Help the parties cope differently with the consequences of the conflict Highlighting the basic issues causing the conflict Question # 10 of 15 ( Start time:07:12:59 PM) Total M - 1 ________ consists of small group of employees who meet voluntarily to identify and solve productivity problem. Select correct option: Quality circle Total Quality management Organizational Development Network structure Question # 11 of 15 ( Start time:07:14:00 PM) Total M - 1 OD is oriented to improve: Select correct option: Organizational efficiency Organizational effectiveness Organizational structure Organizational resources Question # 10 of 15 ( Start time:07:42:58 PM) Total M - 1 Which of the following is designed to provide members with experiential learning about group dynamics, leadership, and interpersonal relations? Select correct option: T-group Process consultation Third-party intervention Team building Question # 12 of 15 ( Start time:07:44:24 PM) Total M - 1 Lewin’s change model differs from other models in which of the following grounds? Select correct option: It emphasizes on application of behavioral science knowledge It focuses on general practices of planned change It involves organizational member in change process It forces the interaction between consultants and organization Question # 13 of 15 ( Start time:07:45:03 PM) Total M - 1 Culture reflects the values, ethics, beliefs, personality and traits of which of the following? Select correct option: The company's founders, management and employees Management and customers Just employees The upper and middle management Question # 14 of 15 ( Start time:07:45:33 PM) Total M - 1 Listening actively to members' perceptions and feelings to under¬stand how they see themselves and the organization, is showing which of the following OD practitioner’s expertise? Select correct option: Intrapersonal expertise Interpersonal expertise General consultation expertise Organization development expertise Question # 14 of 15 ( Start time:07:50:35 PM) Total M - 1 ABC co. has introduced new policies for efficient outcomes which increased the employee’s turnover rate. Consultants of this company are seriously facing the problem of conflict between the interests of organization and employees. Which of the following is true for this organization? Select correct option: Employee’s commitment is too low Organization is facing value dilemma which may be overcome by compromises Organization may collapse due to the conflict among interests of organization and employees Organization has no concern with employee satisfaction Question # 15 of 15 ( Start time:07:51:51 PM) Total M - 1 ______ involves the making a road map for change citing specific activities and events that must occur if the transition is to be successful. Select correct option: Activity planning Commitment planning Sustaining momentum Reinforcing new behavior Question # 1 of 15 ( Start time:07:56:00 PM) Total M - 1 A person who initiates, stimulates, or facilitates a change program is called: Select correct option: Organization development manager Organization development practitioner Organization development stimulator Organization development facilitator Question # 2 of 15 ( Start time:07:56:44 PM) Total M - 1 Which of the following statement is true for problem oriented diagnosis? Select correct option: Managers are involved in organization development when the organization is facing routine problem Managers are involved in organization development seeking the reasons of problems Managers are involved in organization development when the organization is facing no problems Managers are involved in organization development when the organization is thinking to improve current processes Question # 3 of 15 ( Start time:07:58:16 PM) Total M - 1 disadvantage of: Select correct option: Interview Questionnaire Observation Unobtrusive measures Question # 4 of 15 ( Start time:07:59:28 PM) Total M - 1 In Johari Window ----------------------- includes behaviors, thoughts and feelings that both the person and others know. Select correct option: The Public Area The Blind Area The Closed Area The Unknown Area Question # 5 of 15 ( Start time:08:00:11 PM) Total M - 1 In company ABC, 15 minutes are reserved for tea time to support the interpersonal relations among members. Company is trying to do which of the following? Select correct option: Clearing goals Developing task structure Composing groups Enhancing group functioning Question # 6 of 15 ( Start time:08:01:24 PM) Total M - 1 ________ have two elements collaboration and conflict resolution through rational means. Select correct option: Democratic value Spirit of inquiry Humanistic value Ethical dilemmas Managerial innovations Question # 8 of 15 ( Start time:08:02:58 PM) Total M - 1 OD is oriented to improve: Select correct option: Organizational efficiency Organizational effectiveness Organizational structure Organizational resources Question # 9 of 15 ( Start time:08:03:17 PM) Total M - 1 Which one of the following identities related to intervention characteristics? Select correct option: Programmability Unionization Socialization Knowledge Question # 10 of 15 ( Start time:08:03:42 PM) Total M - 1 Handling well the group dynamics and understanding comparative cultural perspectives in an organization are core elements of which of the following skills of OD practitioner? Select correct option: Intrapersonal skills Interpersonal skills General consultation skills Organization development skills Question # 11 of 15 ( Start time:08:04:15 PM) Total M - 1 When seeking help from organization practitioner, organization typically starts with which of the following? Select correct option: Discussing the issue that has caused the organization to consider development process Presenting change Implementing change Assessment of change Question # 12 of 15 ( Start time:08:05:19 PM) Total M - 1 The modern manager must be flexible and adaptive to changing environment. He must also posses which of the following capabilities? Select correct option: Problem diagnostic capabilities Avoiding the change in external environment capabilities Capabilities to implement strict rules and policies All of the given options Question # 13 of 15 ( Start time:08:05:59 PM) Total M - 1 As organizations have to be smaller to become faster in this new era, which of the following is the biggest hurdle for them to survive? Select correct option: Trendy consumers Multinational competitors Governmental policies Technological innovations Question # 14 of 15 ( Start time:08:07:08 PM) Total M - 1 Which of the following can help third-party consultants achieve productive dialogue between the disputants? Select correct option: Coordinated attempts to confront the conflict Avoiding the conflict Ignoring the dispute Producing tension and sense of urgency Question # 1 of 15 ( Start time:08:18:07 PM) Total M - 1 Which of the following statement is true for problem oriented diagnosis? Select correct option: Managers are involved in organization development when the organization is facing routine problem Managers are involved in organization development seeking the reasons of problems Managers are involved in organization development when the organization is facing no problems Managers are involved in organization development when the organization is thinking to improve current processes Question # 2 of 15 ( Start time:08:19:20 PM) Total M - 1 Norms that are not essential to the organization's ob¬jectives are called: Select correct option: Pivotal norms Irrelevant norms Peripheral norms Marginal norms Question # 3 of 15 ( Start time:08:20:42 PM) Total M - 1 The application of behavioral science knowledge is present in which of the following planned change models? Select correct option: Lewin’s change model Action research model Contemporary adaptations to the ac¬tion research model not sures All models include application of behavioral science knowledge Question # 4 of 15 ( Start time:08:22:04 PM) Total M - 1 Which of the following step is not applicable in action research model? Select correct option: Problem identification Contracting Diagnosis Termination after implementation Question # 6 of 15 ( Start time:08:24:06 PM) Total M - 1 Which one of the following activities involves in “motivating change” for effective change management? Select correct option: Creating readiness for change Describe the core ideology Assessing change agent power Activity planning Question # 7 of 15 ( Start time:08:25:00 PM) Total M - 1 The best criteria for selecting, evaluating, and developing OD practitioners are those suggested by the late________. Select correct option: Gordon Lippitt Lewin Young Bucam Question # 8 of 15 ( Start time:08:25:28 PM) Total M - 1 Which of the following organization development practicing style places great emphasis on efficiency, and gives little emphasis to member satisfaction? Select correct option: Stabilizer Style Cheerleader Style Analyzer Style Pathfinder Style Question # 9 of 15 ( Start time:08:26:09 PM) Total M - 1 ________ is the relevant people or groups who need to be involved in the change program of degree to which the client system is organized. Select correct option: Identification Convention Organization Evaluation Question # 10 of 15 ( Start time:08:26:46 PM) Total M - 1 Lewin’s change model differs from other models in which of the following grounds? Select correct option: It emphasizes on application of behavioral science knowledge It focuses on general practices of planned change It involves organizational member in change process It forces the interaction between consultants and organization Question # 11 of 15 ( Start time:08:27:14 PM) Total M - 1 ________ is the consultant works with the leader and group to diagnose strengths and weaknesses, identify problems and opportunities, and develop action plans and methods for reaching desired sgoals. Select correct option: Purchase of expertise model Doctor-patient model Process consultation model Organization model Question # 12 of 15 ( Start time:08:27:48 PM) Total M - 1 ________ occurs when organization members are forced to participate in an OD in¬tervention. Select correct option: Misuse of data Democratic value Misrepresentation Coercion Question # 13 of 15 ( Start time:08:28:22 PM) Total M - 1 Which one of the following is the identity of inputs at organization level of comparison planned change model? Select correct option: Industry structure Measurement system Organization effectiveness Technology Question # 14 of 15 ( Start time:08:29:46 PM) Total M - 1 ________ seeks to reduce costs and bureaucracy by decreasing the size of the organization. Select correct option: Rightsizing Downsizing Centralization Reengineering Question # 15 of 15 ( Start time:08:30:40 PM) Total M - 1 ________ consists of small group of employees who meet voluntarily to identify and solve productivity problem. Select correct option: Quality circle Total Quality management Organizational Development Network structure Question # 1 of 15 ( Start time:08:52:57 PM) Total M - 1 An OD expert beliefs that client does not know and can not acquire the appropriate skills to resolve the conflicts. Thus conflicts should be resolved following a logical problem solving process. Which of the practitioner style he possess? Select correct option: The Stabilizer Style The Cheerleader Style The Analyzer Style not sure Question # 2 of 15 ( Start time:08:54:17 PM) Total M - 1 At individual level diagnosis, “autonomy” is the component of: Select correct option: Input Design component Output Fit Question # 3 of 15 ( Start time:08:55:09 PM) Total M - 1 ABC co. has introduced new policies for efficient outcomes which increased the employee’s turnover rate. Consultants of this company are seriously facing the problem of conflict between the interests of organization and employees. Which of the following is true for this organization? Select correct option: Employee’s commitment is too low Organization is facing value dilemma which may be overcome by compromises Organization may collapse due to the conflict among interests of organization and employees Organization has no concern with employee satisfaction Question # 4 of 15 ( Start time:08:55:51 PM) Total M - 1 “What OD practitioner and the client expect to get from the relationship” is a critical area to be accessed in which of the following stages of action research model? Select correct option: Problem identification Contracting Diagnosis Planning Change Question # 5 of 15 ( Start time:08:56:37 PM) Total M - 1 Internal consultants have clear advantage over external consultants at entry stage due to which of the following factors? Select correct option: Informal agreements No out-of-pocket expenses Information can be open or confidential Ready relationships Question # 6 of 15 ( Start time:08:57:33 PM) Total M - 1 When a single organization establishes each subunit as an independent profit center, which of the following types of networks it is? Select correct option: An internal market network A vertical market network An inter-market network An opportunity network Question # 7 of 15 ( Start time:08:57:55 PM) Total M - 1 In company ABC, 15 minutes are reserved for tea time to support the interpersonal relations among members. Company is trying to do which of the following? Select correct option: Clearing goals Developing task structure Composing groups Enhancing group functioning Question # 8 of 15 ( Start time:08:58:12 PM) Total M - 1 In general model for planned change, entering an organization involves which of the following steps? Select correct option: Positive opportunities for inquiry Causes and consequences of organizational problems Information that how data can be gathered Motivating change Question # 9 of 15 ( Start time:08:59:13 PM) Total M - 1 The application of behavioral science knowledge is present in which of the following planned change models? Select correct option: Lewin’s change model Action research model Contemporary adaptations to the ac¬tion research model All models include application of behavioral science knowledge Question # 10 of 15 ( Start time:09:00:08 PM) Total M - 1 An external OD consultant is highly emotionally intelligent as well as possess above average learning skills. Which of the following skill he exhibits? Select correct option: Intrapersonal skills Interpersonal skills General consultation skills Organization development skills Question # 11 of 15 ( Start time:09:01:34 PM) Total M - 1 Which one the following in NOT the part of Lewin’s change model? Select correct option: Unfreezing Refreezing Moving Problem identification Question # 12 of 15 ( Start time:09:02:13 PM) Total M - 1 Which of the following is true about “Appreciative inquiry”? Select correct option: It suggests that we must talk about the things that are going right in an organization It suggest that OD consultants must point out the flaws in system It suggest we must appreciate competent people in organization None of the given option is correct Question # 13 of 15 ( Start time:09:03:25 PM) Total M - 1 All of the following are the benefits an external consultant gets in consulting stage of organization development EXCEPT: Select correct option: Formal documents Must complete projects assigned Can terminate project at will Information confidential Question # 14 of 15 ( Start time:09:04:46 PM) Total M - 1 All of the following are the benefits an internal consultant gets in diagnosing stage of organization development EXCEPT: Select correct option: Have relationships with many organization members Sustain reputation as trustworthy over time Data openly shared can reduce political intrigue Confidential data can increase political sensitivities Question # 15 of 15 ( Start time:09:05:43 PM) Total M - 1 Which of the following can affect the kinds of job designs that are considered acceptable? Select correct option: Group performance norms Group composition Goal clarity Task structure NTL stands for ________. Select correct option: National Training Laboratories National Testing Laboratories National Taxing Laboratories National Tiring Laboratories Question # 2 of 15 ( Start time:08:34:08 PM) Total M - 1 Going beyond the surface changes to transform the underlying assumptions and values governing organization’s behaviors is the study of which of the following discipline? Select correct option: Organizational behavior Organizational development Organizational configuration Organization theory and design Question # 3 of 15 ( Start time:08:34:44 PM) Total M - 1 Who is called father of OD? Select correct option: F.W Taylor Max Weber Kurt Lewin Peter Drucker : Question # 4 of 15 ( Start time:08:35:13 PM) Total M - 1 In which of the following approach, mangers try to overcome specific problems such as apathy and general lack of member’s interest? Select correct option: Team building 100% sure Human resource building Training sessions Group formation Question # 5 of 15 ( Start time:08:36:27 PM) Total M - 1 “Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change? Select correct option: Creating pressure for change Revealing discrepancies between current and desired states Conveying credible positive expectation for the change Starting communication for change # 6 of 15 ( Start time:08:37:52 PM) Total M - 1 OD interventions are usually long ranged and long term that unfolds according to the strategy implemented. Which of the following is the basic reason for long term planning? Select correct option: Changing the processes and culture is very complex Re-engineering is not possible in some cases Understanding and assessing the success of strategy take long time All of the given options Question # 7 of 15 ( Start time:08:39:07 PM) Total M - 1 ________ is the relevant people or departments in the company that are brought together to begin organizing for task performance of degree to which the client system is organized. Select correct option: Identification Convention Organization Evaluation Question # 8 of 15 ( Start time:08:40:17 PM) Total M - 1 ________ a leader or group identifies a need for information or expertise that the organization cannot supply. Select correct option: Purchase of expertise model Doctor-patient model Process consultation model Organization model Question # 9 of 15 ( Start time:08:40:54 PM) Total M - 1 Benevolent authoritative system possesses which of the following characteristics? Select correct option: High level of employee interaction and communication High levels of productivity with participative decision making Autocratic, top-down approach to leadership with little participation Autocratic, top-down approach to leadership with no participation Question # 10 of 15 ( Start time:08:42:24 PM) Total M - 1 At the group level diagnosis the “task structure” is the component of: Select correct option: Input Output Design component Fit Question # 11 of 15 ( Start time:08:43:16 PM) Total M - 1 Which one of the following is the component of design component at group level diagnosis? Select correct option: Goal clarity General environment Group design Personal characteristic Question # 12 of 15 ( Start time:08:43:52 PM) Total M - 1 The lowest level of organizational diagnosis is the ________. Select correct option: Individual level Organization level Group level Collective level : Question # 13 of 15 ( Start time:08:44:43 PM) Total M - 1 All of the following are the benefits an external consultant gets in consulting stage of organization development EXCEPT: Select correct option: Formal documents Must complete projects assigned Can terminate project at will Information confidential Question # 14 of 15 ( Start time:08:45:39 PM) Total M - 1 As an OD consultant you have fear of unpredictable outcome of OD practices. This fear gets stronger in which of the following situations? Select correct option: Entering stage when the consultant is external Entering stage when the consultant is internal Contracting stage when the consultant is external Contracting stage when the consultant is internal Question # 15 of 15 ( Start time:08:46:19 PM) Total M - 1 "How can one increase 'ownership' of the task?” This question is asked in which step of job enrichment? Select correct option: Making a thorough diagnosis of the situation Forming natural work units Establishing organizational relationships Combining tasks Which of the following basic skills are necessary to be an effective OD practitioner?The core skills needed in organizational development include organizational skills, people skills, direction-setting skills, and process skills, as follows: Organizational skills include the ability to redesign organizational structures to increase both productivity and accountability.
What are the skills of OD practitioner?Managing and measuring work.. Organizational acumen.. Planning and prioritization.. Problem solving and decision making.. Process and project management.. Race, equity, and difference.. Self-awareness.. Speaking and presenting.. What are the top 3 skills that OD practitioners need in order to be effective and why?What are the 5 key competencies of OD professionals?. “Competency 1: Systems Change Expert.. Competency 2: Efficient Designer.. Competency 3: Business Advisor.. Competency 4: Credible Strategist.. Competency 5: Informed Consultant.. What should be the necessary competencies that an OD practitioner must have?The Organization Development Network lists 141 competencies all effective OD practitioners must possess, divided into categories including data gathering, assessment, diagnosis, feedback, planning, intervention, evaluation, follow-up, marketing to and enrolling new clients, self-awareness and interpersonal skills.
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