Which of the following best expresses the role of goodwill in business quizlet?

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Management 365 - BW

Terms in this set (15)

The direct approach is more likely to ________ when compared to the indirect approach

be the better choice for most requests

A brief overview at the start of your instructional message ________.

will help your audience understand when and why they need to use the instructions

To make it easy for an audience to follow instructions, ________.

include only one action per step

Which of the following is an example of a routine business request?

Explaining a travel expense to the accounting department

When making a claim by using online customer support, what information should be provided first?

Reason for writing

How can a company turn an unhappy customer in to a brand advocate?

By resolving issues quickly

Which of the following will help to ensure effective communication when sending a text?

Do not text long or complicated responses

In addition to an expression of gratitude, what is a typical element found at the end of a routine request?

A call for action

A message that gives the writer the opportunity to establish or sustain a positive relationship with the audience is a(n) _____ message.

goodwill

An expression of gratitude ________.

is typically included at the end of the request

Which type of format is most often used for routine requests?

Direct

Which of the following best expresses the role of goodwill in business?

Goodwill is key to building and strengthening relationships that are vital to an organization's success

Which of the following is an example of a confirmation?

A letter telling a customer that her claim has been registered by the company

_____ business messages may include procedural information or instructions.

Routine request

What is the advantage of writing with a "you" perspective?

A "you" perspective motivates your audience to respond positively

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