Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share quizlet?

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Terms in this set (100)

________ defines the nature of the company's business in terms of how it will match its internal strengths and weaknesses with its external opportunities and threats in order to maintain a competitive position.

Strategic planning

________ involves setting objectives, making forecasts, reviewing alternative courses of action, evaluating options and implementing the plan.

The management planning process

What is the first step in the basic planning process?

Setting an objective

Which of the following is NOT part of the basic managerial planning?

Building corporate hierarchies

Which term indicates the course of action for getting from where you are to where you want to go?

Plan

What is a company's plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage?

Strategic plan

A course of action that a firm can pursue to achieve its strategic aims is known as a ________.

Strategy

Strategic management is best defined as the process of identifying and executing the
organization's strategic plan by matching the company's capabilities with its ________.

Environmental demands

All of the following are steps involved in the strategic management process EXCEPT
________

Offshoring low-skill jobs

What is the first step in the strategic management process?

Asking, "Where are we now as a business?"

Which of the following is a simple guide used to compile relevant inf
ormation about a company's environment including economic, competitive, and political trends that may affect a firm?

Environmental scan worksheet

John wants to perform external and internal audits as part of the strategic management process. What is a frequently used tool to organize relevant information on positive and negative aspects of the company and environment?

SWOT chart

Which of the following provides a summary of a firm's intended direction and shows, in broad terms, "what we want to become"?

Vision statement

The sales director at WebMD is calculating annual sales revenue targets and the number of
new medical-related content providers that the firm needs to maintain a competitive advantage.
In which step of the strategic management process is the sales director involved?

choosing specific strategies or courses of action

The ________ of the California Energy Commission indicates that the organization assesses and acts through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment.

Mission statement

Goals are initiated by the bottom level of an organization according to the hierarchy of goals
approach to strategic planning.

F

Steps in the basic management planning process include setting objectives, reviewing alternative courses of action, and evaluating which options are best.

T

Strategy is a course of action.

T

A mission statement is a general statement of a company's intended direction that evokes emotional feelings in the organization's members.

F

A vision statement is broader and more future-oriented than a mission statement.

T

Strategic management focuses more on translating a mission into goals than on the functions
of organizing, staffing, and controlling.

T

A company's ________ strategy identifies the portfolio of businesses that comprise a firm
and the ways in which these businesses relate to each other.

Corporate-level

A diversification corporate
strategy implies that a firm will ________.

Expand by adding new product lines

Harley-Davidson sells a line of boots, helmets, and leather jackets indicating that the firm is
pursuing which of the following strategies?

Diversification

When Apple opened its own Apple stores, this was an example of ________.

Vertical integration

Winchester Rugs operates a Web site called www.buyrugsdirect.com, so Winchester Rugs is most likely using a strategy of ________.

Vertical integration

Which of the following activities most likely indicates that a firm is implementing a vertical
integration strategy?

Producing raw materials

The 2008 announcement by Starbucks that it would be closing approximately 600 of its stores suggests the firm was using a ________ strategy.

Consolidation

Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm
that has gained a loyal following for its use of fresh, organic ingredients in its beverages.
Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company's mission to provide a high-quality, organic beverage to consumers. The 11-year old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet
Leaf Tea recently received multi-million dollar
investments which will enable the business to expand its national presence.

Which of the following, if true, would best support the argument that Sweet Leaf Tea should implement a corporate-level strategy of concentration?

Market data suggest
s that customers really only want the tea itself, not related products.

Sweet Leaf Tea, a Texas-
based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company's mission to provide a high-quality, organic beverage to consumers. The 11-year old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multi-million dollar investments which will enable the business to expand its national presence.

Which of the following, if true, would most likely undermine the argument that Sweet Leaf Tea should implement a corporate-level strategy of vertical integration?

Sweet Leaf Tea lacks the facilities or knowledge to produce
the raw ingredients for its beverages.

Sweet Leaf Tea, a Texas-
based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company's mission to provide a high-quality, organic beverage to consumers. The 11-year old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multi-million dollar investments which will enable the business to expand its national presence.

Which of the following, if true, best supports the idea that Sweet Leaf Tea has implemented a competitive strategy of differentiation?

Loyal customers of Sweet Leaf Tea seek products that are USDA certified organic despite the associated higher costs.

A company's ________ strategy identifies how to build and strengthen the business's long-term competitive position in the marketplace.

Competitive

Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share?

Competitive advantage

A company's business-level strategy identifies the ________.

Ways to strengthen a firm's long-term competitive position in the marketplace

Companies like Ferrari are known as ________ because they carve out a market niche and compete by providing a product that customers can attain in no other way.

Focusers

Which of the following strategies identifies the broad activities that each department will pursue in order to help a business attain its competitive goals?

Functional

A firm's functional strategies identify the broad activities that each ________ will do in order to help the business accomplish its strategic goals.

Department

John wants his shoe store to adopt the strategy of having the lowest prices on shoes in town.
John is adopting which competitive strategy?

Cost leadership

What is the primary reason that mergers and acquisitions fail?

Personnel

Critical human resource tasks during mergers and acquisitions
include all the following
EXCEPT:

Enforcing current rules

All of the following are services that human resource consulting companies provide during
mergers and acquisitions EXCEPT ________.

Overseeing database recovery systems

Lauren is identifying what each department in her company must do to help the business
accomplish its strategic goals. These are known as ________ strategies.

Functional

Consolidation keeps the company's strategy up to date by assessing progress toward strategic goals and taking corrective action as needed.

F

Managers engage in three levels of strategic planning.

T

Cost leadership, differentiation, and focus strategies are types of corporate-level strategies.

F

A vertical integration strategy means that a firm will expand by adding new product lines.

F

McDonald's addressed its lagging profitability by first closing stores operating below its
guidelines. McDonald's used a
consolidation strategy.

T

A business-level strategy is implemented by Pizza Hut, Domino's, Papa John's and Little Caesar's in their competition with each other for pizza customers.

T

________ is a strategic planning tool that shows how each department performance
contributes to achieve the company's overall strategic goal.

A strategy map

Formulating and executing human resource policies and practices that produce the employee competencies and behaviors a company needs to achieve its strategic aims is known as ________.

Strategic human resource management

The primary purpose of strategic human resource management is to ________.

integrate a company's strategic plan with its human resource strategies

In order to generate the desired workforce skill, competencies, and behaviors that a firm needs to achieve its strategic goals, human resource management must first develop ________.

Strategic plans

John is a manager is looking at HR scorecard data through a ________, which presents the
manager with desktop graphs and charts, showing a computerized picture of how the company is doing on all the metrics from the HR scorecard process.

Digital dashboard

Which of the following is the final step in the strategic human resource management
process?

The manager asks, "Specifically what recruitment, selection, training, and other HR policies and practices should we put in place so as to produce the required employee skills and
behaviors?"

Human resource strategies are the ________ used to support a firm's strategic goals.

Policies and practices

The ________ is a process for assigning financial and nonfinancial goals or metrics to the human resource management-related strategy-map chain of activities required for achieving the company's strategic aims
.

HR scorecard

Which of the following is a strategic planning tool that offers an overview of how each department's performance contributes to achieving the company's overall strategic goals?

Strategic map

Which of the following refers to a process for assigning financial and nonfinancial goals to the HR management-related chain of activities required for achieving the company's strategic aims and for monitoring results?

HR scorecard

A ________ presents a manager with desktop graphs and charts that illustrate where the
company stands on metrics from the HR scorecard process.

Digital dashboard

The concise measurement system used by companies to show the quantitative standards the firm uses to measure HR activities, employee behaviors resulting
from the activities, and the
strategically relevant organizational outcomes of those employee behaviors is called a(n) ________.

HR scorecard

Which of the following is used to manage employee performance and to align all employees with the key objectives a firm needs to achieve its strategic goals?

HR scorecard

Strategic human resource management means formulating and executing HR systems that produce the employee competencies and behaviors a firm needs to achieve its strategic aims.

T

The specific human resource policies and practices used to support a firm's strategic goals are known as human resource strategies.

T

HR scorecards present managers with desktop graphs and charts of how a firm's HR strategies compare to those of other firms in the same industry.

F

Strategy maps help managers link the company's strategic plan with departmental activities.

T

Which of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position?

Human resource metrics

The use of human resource metrics is essential for ________.

Evidence-based management

Which of the following terms refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company?

Benchmarking

Which of the following refers to an analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve its HR functions?

HR audit

All of the following are commonly addressed in an HR audit EXCEPT ________.

Accounting expenses

Which term refers to software applications used to analyze and draw conclusions from HR
data?

Talent analytics

Executives at Hartford Clothing, a retail department store chain, want to find out what products their customers buy, when they purchase products, and what days of the week are most popular for shopping. Executives want to discover customer patterns and make predictions about their customers' buying habits. What would be the most effective tool for Hartford?

Data mining system

Which of the following questions would LEAST likely be answered by the use of workforce analytics software?

What hiring policies are standard in the industry?

An HR manager conducting an HR audit on compensation would most likely search for
________.

Compliance with state and federal laws

Like the scientific method, evidence-based HR management should have all of the following
characteristics EXCEPT ________.

Subjectivity

What tool might be best used to assess recruitment effectiveness?

Computerized applicant tracking systems

Human resource metrics are used to assess a firm's HR performance and to compare one firm's HR performance with that of another firm.

T

Human resource audits and benchmarking are two critical tools used by managers who implement an evidence-based approach to human resource management

T

A strategic audit would most likely NOT be used by an HR manager to assess a firm's procedures and practices in regards to employee benefits.

F

HR audits typically review a firm's recruiting, testing, and training methods to ensure compliance with government and organization regulations.

T

Although applicant tracking systems typically increase overall recruiting costs, the benefits
of hiring high-performing employees are worth the investment for most firms.

F

Benchmarking involves analyzing the demographic make-up of an organization over a specific period to determine the overall diversity of the firm.

F

A construction firm that wants to compare its own HR-related metric results with those of other construction firms can use a benchmarking service provided by SHRM.

T

Benchmarking indicates the extent to which a firm's HR practices are helping to accomplish
long-term strategic goals.

F

Which of the following terms refers to a set of human resource management policies and
practices that promote organizational effectiveness?

high-performance work system

High-performance work organizations are most likely characterized by all of the following EXCEPT ________.

Commitment to high production rates

All of the following practices are most likely implemented by companies with high-performance work systems EXCEPT ________.

providing pay increases based on service years

Reese Enterprises seeks to fill upper-level positions internally whenever possible and uses
validated selection tests when considering external hires. This most likely suggests the company
is developing a ________.

High-performance work system

MAX Computers manufactures affordable laptops, desktops,
and tablets at its factory in
Arizona. MAX has experienced a moderate amount of financial success, but upper management
wants the firm to grow at a faster rate and become a bigger player in the highly competitive
computer market. The firm's greatest problems relate to its employees. Employee turnover is
high—most employees at MAX leave within two years or less of being hired. In addition, the
rate of productivity among employees is not as high as executives would like. The vice president of human resources
is considering moving MAX towards a high-performance work system.

Which of the following best supports the argument that MAX should move towards a high-performance work system?

Using advanced recruitment and hiring practices will allow MAX to improve employee productivity.

MAX Computers manufactures affordable laptops, desktops,
and tablets at its factory in
Arizona. MAX has experienced a moderate amount of financial success, but upper management
wants the firm to grow at a faster rate and become a bigger player in the highly competitive
computer market. The firm's greatest problems relate to its employees. Employee turnover is
high—most employees at MAX leave within two years or less of being hired. In addition, the
rate of productivity among employees is not as high as executives would like. The vice president of human resources
is considering moving MAX towards a high-performance work system.

Which of the following questions is most relevant to MAX's decision to move toward a high-performance work system?

How would the implementation of self-managing work teams affect employee morale and work standards at MAX?

Which of the following is most likely a true statement about high-performance companies?

Employees receive extensive training

The primary purpose of implementing high-performance practices such as recruiting, screening, and training is to ________

develop a trained, flexible, and self-motivated workforce

According to recent studies, high-performance work organizations recruit more job candidates, use more selection tests, and spend many more hours training employees

T

Human resource practices, such as hiring based on selection tests, pay raises based on work performance, and training provided to new and experienced employees, contribute to a company's ability to achieve high-performance levels.

T

Companies with empowered, highly trained, flexible workforces have a competitive
advantage.

T

High-performance companies are less likely than low-performance companies to invest in costly employee training programs.

F

A high-performance work system is a tool that quantifies the relationship between HR activities, employee behaviors, and firm performance.

F

According to the text, approximately what percentage of the U.S. workforce feels engaged?

30%

Which of the following is NOT one of the steps KIA UK used in their employee engagement HR strategy?

Focused on bonus-based compensation

Research suggests a majority of workers in the United States are engaged at work.

F

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