Which of the following statements is true about the universality of management quizlet?

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1. Social Science
2. Sociology
3. Management

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Terms in this set (84)

planning, organizing, leading, and controlling

the basic management functions are considered to be

controlling

the process of monitoring, comparing, and correcting is called

functions

what represents the most useful way of describing the manager's job

technical, human, conceptual

the three essential managerial skills include

dependent on others work performance

a managers success is typically

the single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors

which of the following statements regarding manager's in today's world is accurate

an organization

a deliberate arrangement of people to accomplish some specific purpose is

managers are needed in all organizations

the universality of management means

planning, organizing, leading, controlling

P O L C means

management

___ is the process of planning, organizing, leading, and controlling resources to achieve organizational goals in an efficient nad effective way

first line manager

supervisor is another name for ___

short term, specific, and standing

operational plans are usually

strategic, specific, flexible

williamson is the owner of a small company that sells corporate gifts through an online store. business has slowed down in recent months and he realizes that the organization must move in a different direction if it is to survive. he has reset some of the company's overall goals and wants to develop a plan to achieve these goals. he is anticipating the business environment to be volatile for the next few years. considering the above information, it can be determined that his plan must be ____, ____, and _____

frequency of use

organizational plans can be classified on the basis of their

long term, directional, and single use

strategic plans are usually

management by objectives

___ is a process of setting mutually-agreed upon goals and using those goals to evaluate employee performance

clear as to a time frame

well-written goals are _____

goals and plans

planning involves two important elements

planning

___ is the process of setting goals and determining the best way to achieve

sets the standards used in controlling

planning gives direction, reduces the impact of change, minimizes waste and redundancy, and _____

...

the quality of the planning process and the appropriate implementation of the plans probably _____

specific but flexible

in an uncertain environment, managers want to develop ____ plans

planning

____ involves defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities

strategic

____ plans apply to the entire organization and establish the organization's overall goals

job specific knowledge needed to proficiently perform work tasks

technical skills include ___

technical

____ skills tend to be more important for first line managers since they manage employees who produce the organization's product

contributes more to high performance than does the extent of planning

the quality of the planning process and the appropriate implementation of the plans probably ____

establishes the basis for all the other functions

planning is often called the primary management function because it _____

interpersonal skills

managers with good _____ know how to communicate, motivate and lead to get the best out of their people

thinking about abstract and complex situations

conceptual skills involve _____

strategic

top executives are mainly involved in ____ planning

operational

______ planning dominates managers' planning efforts at lower levels of the organization

three years

long term plans are defined as those with a time frame beyond

one year

short term plans are those covering ____ or less

interpersonal

according to Mintzberg's managerial roles, the ____ roles are ones that involve people and other duties that are ceremonial and symbolic in nature

informational

the ___ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles

disseminator

when brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of

the organization's overall objectives and strategies are formulated

what is the first step in a typical MBO program?

clear as to a time frame

a well designed goal should be

Efficient but ineffective

if your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be

increased its efficiency

an automobile manufacturer increased the total number of cars produced while keeping the production costs the same. the manufacturer _______

strategic, financial

most companies' goals can be classified as either _____ or ____

a financial goal

if top management set a goal that each store in the company should have sales equal to or greater than $100 per square foot per day, this would be an example of ____

planning

establishing strategies for achieving organizational goals is a part of the _____ function

determining who does what tasks

organizing includes ______

interpersonal

____ skills involve the ability to work well with other people, both individually and in a group

interpersonal skills remain equally important to all levels of management

which of the following is true concerning the three managerial skills

thinking about abstract and complex situations

conceptual skills involve _____

conceptual

the CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ____ skills

first line manager

kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. kelly is a ____

top managers

____ are responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization

top managers

____ have titles such as executive vice president, chief operating officer, and chief executive officer

an organization

a deliberate arrangement of people to accomplish some specific purpose is

managers are needed in all organizations

the universality of management means

efficiency, effectiveness

whereas _____ is concerned with the means of getting things done, ____ is concerned with the ends, or attainment of organizational goals.

effectiveness

the fact that eileen achieves her departmental goals is an indication of her _____ as a manager

leading

two of brents subordinates have not been getting along, a situation that has now interfered with their productivity. when brent meets with them to resolve the conflict, he is engaged in _____

controlling

when joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?

organizing

____ is arranging and structuring the work to accomplish an organization's goals

Work Specialization

in describing the degree to which tasks in an organization are divided into separate jobs, managers use the term _____

departmentalization

on what basis are jobs grouped in order to accomplish organizational goals

unity of command

the theory that a person should report to only one manager is called ____

span of control

the concept that defines the number of subordinates that report to a manager and that indirectly specifies the number of levels of management in an organization is called ____

centralization

the degree to which decision making is confirmed at a single point in an organization is described as _______

Structure follows strategy

in describing the relationship between structure and strategy, it can be said that _____

chain of command

the line of authority that extends from the upper levels of management to the lowest levels of the organization is ____

centralization

the degree to which decision making is confined at a single point or at or near the top in an organization is described as ____

organizational structure

____ is the formal arrangement of jobs within an organization

chain of command and span of control

organizational design is a process that involves decisions about ____

work specialization

the process of dividing work activities into separate job tasks is known as ____

departmentalization

the process of grouping jobs together is known as ____

tasks

in the case of functional departmentalization, jobs are grouped according to _____

geography

departmentalization based on ____ groups jobs on the basis of territory or physical location

process

____ departmentalization is based on the product or customer flow through the organization

Customer Departmentalization

what kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employees, children, and the disabled?

authority

____ refers to the rights inherent in a managerial position to tell people what to do and to expect them to do it

responsibility

____ is the obligation or expectation to perform a duty

span of control

the _____ determines the number of levels and managers in an organization

cost efficient

all other things being equal, the wider or larger the span of control, the more _____ an organization is

formalization

_____ refers to how standardized an organization's jobs are and the extent to which an employee behavior is guided by rules and procedures

specialization

large organizations tend to have more ____ than smaller organizations

mechanistic

large organizations are more ______

divisional structure

in which the following traditional organizational designs does duplication of activities and resources lead to an increase in costs and reduced efficiency?

functional structure

a _____ is an organizational design that groups similar or related occupational specialties together

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