Which of the following are appropriate for an effective delivery in person of bad news to a client quizlet?Which of the following are appropriate for an effective delivery in person of bad news to a client? delivering it in such a way that it shows goodwill toward the recipient.
When delivering bad news you should do the following?Don't try to "sugarcoat" the truth; it's best to be forthright and honest about what's happened, and about what you're going to do to make it right. Remember that your attitude and the clarity of your message are two very important components in this conversation. Be open, clear, and honest.
Which of the following is true about the communication channels used with bad news messages quizlet?Which of the following is true about the communication channels used with bad-news messages? News that will affect the recipient in the worst possible way should be delivered face-to-face.
What's the best way to deliver bad news to the customer?The dos: delivering bad news. #1. Be direct and honest. ... . #2. Be compassionate and understanding. ... . #3. Offer to help. ... . #4. Apologize for the inconvenience. ... . #1. Don t be vague. ... . #2. Do not mislead the customer. ... . #3. Don't take their reactions personally. ... . #4. Don't leave them hanging.. |