Which of the following strategies helps an organization to obtain customers by making decisions?

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Terms in this set (29)

planning tasks

choose appropriate organizational goals and courses of action to best achieve those goals

3 steps involved in planning

1- decide goals for organization
2- decide strategies to get those goals
3- decide how to use resources to attain those goals

strategies

a cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve those goals

low cost strategy

a way of obtaining customers by making decisions that allow an organization to produce goods or services more cheaply than its competitors so it can charge lower pries than they do

organizing

structuring working relationships so organizational members work together to achieve organizational goals

organizational structure

the outcome of organizing, a formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals

leading

articulating a clear vision and energizing and enabling organizational members so they understand the part they play in achieving organizational goals,

what does leadership involve?

1- mangers to use their power, personality, influence, persuasion, and communication skills to coordinate people in harmony
2- revolves around encouraging employees to perform at a high level
3- highly motivated and committed work force.

controlling

evaluating how well an organization has achieved its colas and to take any corrective actions needed to maintain or improve performance

outcomes of controlling?

1- ability to measure performance accurately and to regulate organizational goals efficiency and effectiveness.
2- to exercise control, managers must decide which goals to measure- productivity, quality, or responsiveness.
3- design control systems that will provide the info needed to asses the performance- the degree the goals have been met
4- helps evaluate how well they are performing themselves to take corrective action

department

a group of people who work together and posses similar skills or use the same knowledge, tools,or techniques to perform their jobs. in each department there are 3 levels of management.

first line managers

responsible for the daily supervision of nonmanagerial employees- supervisors

middle manager

supervises the first line manager. responsible for finding the best way to use resources to achieve organizational goals.

how do middle managers increase efficiency

find ways to to help first line managers and non managerial employees better use resources to reduce manufacturing costs or improve customer service

how do middle managers increase effectiveness?

evaluate wether the organizations goals are appropriate and suggest to top managers how goals should be changed.

top managers

establishes organizational goals, decides how departments should interact, and monitors the performace of middle managers and have cross departmental responsibility

top management team

group composed of the CEO, the COO, anf the vice presidents most responsible for achieving organizational goals

conceptual skills

ability to analyze and diagnose a situation and to distinguish between cause and effect

human skills

the ability to understand, alter, lead, and control, the behavior of other groups and individuals.

technical skills

job specific skills and techniques required to perform an organizational role

core competence

specific set of departmental knowledge, skills, and expirence that allows one organization to out perform another- competitive advantage.

restructuring

involves simplifying/downsizing an organizations operations to lower operating costs. eliminating the jobs of large numbers of top, middle, and first line nonmanagerial employees.

outsourcing

contracting another company, in a low cost country abroad, to have it perform a work activity the organization previously performed itself.

empowerment

involves giving employees more authority and responsibility over how they perform their work activities. It expands the employees knowledge, tasks, and decision making responsibilities.

self manages team

a group of employees who assume collective responsibility for organizing, controling, and supervising their own work activities and monitoring the quality of the goods and services they provide.

global organization

organizations that operate and compete in more than one country

competitive advantage

how a company uses it resources to out perform other organizations because it produces desired goods and services more efficiently and effectively than they do

innovation

the process of creating a new or improved service and goods that customer want or developing better ways to produce or provide them.

turnaround management

creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a companies resources and allow it survive and prosper.

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Which of the following describes organizational performance that results in a high quality product that customers do not want?

What term describes a cluster of decisions about what goals to pursue what actions to take and how do you use resources to achieve goals?

Why is strategic management important in an organization?