When you can show that the decision was fair, impartial, and rational, receivers are far more likely to accept the negative news. Demonstrate your desire to continue pleasant relations and to regain the confidence of the reader.
Table of Contents
- What is the primary difference between the direct and indirect strategies?
- Which of the following would be an effective way to begin a bad news message using the indirect strategy?
- Which of the following is the most important part of a negative message?
- What is the best advice for you to follow when writing a persuasive claim message?
- What is the purpose of a buffer in a bad news message?
- Which sentence is a good example of a buffer for a bad news message?
- When giving reasons for saying no use the following techniques except?
- How do you send a difficult message at work?
- What techniques allow for cushioning the bad news?
- What are your five main goals when delivering bad news?
- What is the best way to deliver bad news?
- What should you do when composing the message?
- Which of the following is the best response to a job application that one must reject?
What is the primary difference between the direct and indirect strategies?
The primary difference between the direct and indirect strategies is where the bad news is placed. In the direct strategy, the bad news comes first. In the indirect strategy, the bad news comes after the buffer and reasons.
When delivering bad news you should first determine if the negative information is newsworthy? True (When you must deliver bad news, first decide whether the negative information is newsworthy. Serious offenses must be reported, but trivial, noncriminal mistakes or one-time behaviors are best left alone.)
Which of the following would be an effective way to begin a bad news message using the indirect strategy?
Which of the following would be an effective way to begin a bad–news message using the indirect strategy? Complimenting the reader, providing a statement of mutual agreement, revealing the bad news, = All answer choices would be effective techniques to open a bad–news message using the indirect strategy.
Which of the following is the most important part of a negative message?
Which of the following is the most important part of a negative message? buffer, reasons, bad news, goodwill closing. a neutral but meaningful statement that encourages the receiver to continue reading. … Analyze the bad news to see how it will affect his reader so that what is said is what he intends.
What is the best advice for you to follow when writing a persuasive claim message?
What is the best advice for you to follow when writing a persuasive claim message? Close the message with a clear statement of what you want done.
What is the purpose of a buffer in a bad news message?
Buffer statement It provides neutral or positive information. It sets the tone and often serves as a cushion for the information to come. It is important that the buffer not be overly positive because this can be misleading or set up the reader to expect a positive news message instead.
Which sentence is a good example of a buffer for a bad news message?
Which sentence is a good example of a buffer for a bad news message? We apologize for any inconvenience we may have caused you” is a recommended way to close a refusal letter. Melody is responding negatively to a request for a claim.
When giving reasons for saying no use the following techniques except?
When giving reasons for saying no, use the following techniques except. cite company policy to cushion the bad news. avoid apologizing. highlight how your negative decision benefits your reader.
How do you send a difficult message at work?
Delivering Tough Messages.
- Be prepared. Understand the reason behind the message and how any decisions were reached. …
- Know your audience. Who is the target of your message? …
- Be sympathetic but firm. …
- Speak clear and concise messages. …
- Be open and supportive. …
- Allow for follow-up conversations.
What techniques allow for cushioning the bad news?
Points: 1 / 1 Close Explanation Explanation: Although you can’t prevent the disappointment of the bad news, you can reduce the negative impact by accentuating the positive, using the passive voice, positioning the bad news strategically (avoiding the beginning or ending of a paragraph), implying the refusal, and …
What are your five main goals when delivering bad news?
The five general goals in delivering bad news to give the bad news, encourage its acceptance, maintain the readers’ goodwill, maintain the organization’s good image, and mage the volume of future correspondence on the matter.
What is the best way to deliver bad news?
Here are five steps to deliver bad news with empathy and in the most effective manner:
- Acknowledge bad news as failure. …
- Be honest about the cause of bad news and its impact on real people. …
- Apologize for failure. …
- Commit to fix the problem. …
- Detail a plan to avoid future failure — and invite employees to refine it.
What should you do when composing the message?
What should you do when composing the message? Check all that apply. Accept responsibility for the mistake. Apologize with sincerity.
What is the first thing you should do before you respond when your firm is at fault? make sure you know the company’s policy in such cases (?) How might you share external good-news announcements?
Which of the following is the best response to a job application that one must reject?
Empathize with the customer. Which of the following is the best response to a job application that one must reject? “The vacancy for which you have applied has been filled.”
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Chapter 07 - Aplia Assignment1. Communicating Negative News EffectivelyAt some point, everyone will have to deliver bad news. The bad feelings associated with this type ofmessage can be alleviated if the receiver knows the reason for the bad news, feels the news isrevealed sensitively, thinks the matter is treated seriously, and believes that the decision is fair. Whenapplying these strategies, make sure to follow the writing process and determine whether to use adirect or an indirect pattern in your message.Read the following scenario, and answer the following question.You are the owner of a cell phone store. A customer recently sent back a phone that she purchased atyour store. She claims the phone won’t turn on. After examining the phone, you notice it has excessivewater damage and is beyond repair. Unfortunately, the customer’s warranty expired three months ago.What are your goals when responding to the previous scenario?Check all that apply.To accept responsibility even if you are not at faultTo promise the customer that this will never happen againTo reduce bad feelingsTo make the receiver understand the bad newsTo maintain a positive image of you and your organizationExplanation:Make sure you explain the situation while reducing bad feelings and maintaining a positive image ofyour company. Avoid accepting responsibility if you are not at fault. Making promises you can’tguarantee lessens your credibility and could result in legal problems.Points:1 / 1Close Explanation 1. Communicating Negative News EffectivelyAt some point, everyone will have to deliver bad news. The bad feelings associated with this type ofmessage can be alleviated if the receiver knows the reason for the bad news, feels the news isrevealed sensitively, thinks the matter is treated seriously, and believes that the decision is fair. Whenapplying these strategies, make sure to follow the writing process and determine whether to use adirect or an indirect pattern in your message.Read the following scenario, and answer the following question.You are the owner of a cell phone store. A customer recently sent back a phone that she purchased atyour store. She claims the phone won’t turn on. After examining the phone, you notice it has excessivewater damage and is beyond repair. Unfortunately, the customer’s warranty expired three months ago.What are your goals when responding to the previous scenario?Check all that apply.