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Excellence in Business Comm., 10e (Thill) Chapter 8 Writing Routine and Positive Messages 1) When making a routine request, you should begin with A) an indication of the importance of your request. B) a statement of who you are. C) a clear statement of the main idea or request. D) a question. E) a humorous comment. Answer: C 2) When making a routine request, you should A) use the inductive plan. B) assume that the audience will comply. C) demand immediate action. D) explain the consequences of failing to comply. E) assume that the audience will not comply. Answer: B 3) Which of the following would be the best opening for a routine request? A) Please send me a summary of last month's east region sales data. B) As soon as you get this, send me last month's sales data. C) I know you may not want to, but send me last month's sales data. D) I am very sorry to ask you to do this. E) Hopefully, this will not be too much trouble for you. Answer: A 4) In the body of a routine request, you should A) beg the reader to grant your request. B) explain and justify your request. C) give your sales pitch. D) explain what will happen if the audience does not do what you are asking. E) state your main idea. Answer: B 5) When asking multiple questions in a request message A) begin with the least important question and work your way up to the most important. B) avoid any open-ended questions. C) begin with the most important question. D) weave your questions into the rest of the content of your message. E) combine as many questions as possible into one. Answer: C 1 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Preview textNội dung chính Show
Routine requests are no exception to business message etiquette. They should have an opening, body, and a close. In this instance it is best to use a direct approach, so your statements are clear, concise, and get to what you are asking. Routine requests can be used when asking for: (Larry Barkdull Article) In these cases it is best to open with the request, the body should give explanations to justify the request, and lastly the specific action should be asked for in the closing. Step
One: Putting the Request Front and Center A.) Be careful with the tone of your request. Step
Two: Lay Out Your Case
A.) Important Questions come First Questions about your main concern should come first. After that it would be able to ask questions that relate to the original questions. B.) Applicable Questions Only In order to make the best use of the audience’s time, ask only questions that relate to your specific request. This will help to get a quick answer. C.) Make it Easy Requests that have a lot of components should be broken down into separate questions. This way the reader can attend to each question individually. Not only will this help you get a more precise answer, but it will also show respect for the reader’s time.Also, by providing a framework for the letter it takes a lot of work out of responding which may lead to you getting a better response. (Larry Barkdull Article) D.) Open-Ended By asking open ended questions you’re likely to get more information than a simple yes or no question.(Mario Medina Presentation) Step Three: Wrap it Up A.) Ask for the Action References: Excellence in Business Communication - Thill and Bovee, 9th edition Chapter 8, Making Routine Requests p. 210-211 Writing a Routine Request Letter (Mario Medina
Presentation) How to Write the Perfect Request Letter (Larry Barkdull Article) Photo Credit: How do you write a routine request?When writing a routine request, open by stating your specific request. Use the body to justify your request and explain its importance. Close routine requests by asking for specific action (including a deadline, if appropriate) and expressing goodwill. What are the 3 major components of the strategy for routine requests?Strategy for Routine Requests Like all other business messages, routine requests have three parts: an opening, a body, and a close. Using the direct approach, open with your main idea, which is a clear statement of your request. What are the routine request?Routine request means a request for information that is contained in case files, dockets, indices, lists, or schedules, or a request that does not seek confidential, impounded, or sealed information. What is the writing process for the routine messages?Just like the other writing process, it consists of planning, writing, and completing. There are four tasks to do when you are planning: analyze the situation, gather the information, select the right medium, and organize the information. First, you need to analyze the situation to know the purpose of the message. What information should be included in a routine request?When writing a routine request, open by stating your specific request. Use the body to justify your request and explain its importance. Close routine requests by asking for specific action (including a deadline, if appropriate) and expressing goodwill.
What are the 3 major components of the strategy for routine requests?Strategy for Routine Requests
Like all other business messages, routine requests have three parts: an opening, a body, and a close. Using the direct approach, open with your main idea, which is a clear statement of your request.
Which of the following must be included in the body of a direct claim?What should you include in the body of a direct claim letter? The body of a claim letter should explain the problem and justify the request by documenting the facts logically, objectively, and unemotionally; by providing specific details about what went wrong; and by avoiding blame and accusation.
What are three guidelines for asking a series of questions in a routine request?What are three guidelines for asking a series of questions in a routine request?. Ask the most important questions first.. Ask only relevant questions.. Deal with only one topic per question.. |