Which therapeutic communication technique is being used in this nurse client interaction quizlet?

ABDE
Therapeutic communication techniques include listening, maintaining silence, maintaining neutral responses, using broad openings and open-ended questions, focusing and refocusing, restating, clarifying and validating, sharing perceptions, reflecting, providing acknowledgment and feedback, giving information, presenting reality, encouraging formulation of a plan of action, providing nonverbal encouragement, and summarizing Asking why is often interpreted as being accusatory by the patient and should also be avoided. Providing advice or giving approval or disapproval are barriers to communication.

B
Rationale:
1. The communication must be intrapersonal, interpersonal, group, or societal in nature. Therapeutic communication theory believes communication occurs in four different settings: intrapersonal, interpersonal, group, and societal.
2. The communication needs to be efficient, appropriate, flexible, and include feedback. The formal criteria for successful communication are efficiency, appropriateness, flexibility, and feedback.
3. Nonverbal communication is consistent with verbal communication. Nonverbal communication can contradict the verbal message.
4. The individuals communicating with each other must share a similar perception of the conversation. Perception is highly personal and internal.

O

This is incorrect. The nurse's uncrossed arm and leg posture is nonverbal behavior that reflects the O in the active-listening acronym SOLER. The acronym SOLER includes sitting squarely facing the client (S), open posture when interacting with the client (O), leaning forward toward the client (L), establishing eye contact (E), and relaxing (R).

Terms in this set (42)

ABDE
Therapeutic communication techniques include listening, maintaining silence, maintaining neutral responses, using broad openings and open-ended questions, focusing and refocusing, restating, clarifying and validating, sharing perceptions, reflecting, providing acknowledgment and feedback, giving information, presenting reality, encouraging formulation of a plan of action, providing nonverbal encouragement, and summarizing Asking why is often interpreted as being accusatory by the patient and should also be avoided. Providing advice or giving approval or disapproval are barriers to communication.

Sets with similar terms

Home

Subjects

Solutions

Create

Log in

Sign up

Upgrade to remove ads

Only ₩37,125/year

• Flashcards

• Learn

• Test

• Match

• Flashcards

• Learn

• Test

• Match

Terms in this set (10)

A nurse maintains an uncrossed arm and leg posture. This nonverbal behavior is reflective of which letter of the SOLER acronym for active listening?
A. S
B. O
C. L
D. E
E. R

ANS: B
The nurse should identify that maintaining an uncrossed arm and leg posture is nonverbal behavior that reflects the "O" in the active-listening acronym SOLER. The acronym SOLER includes sitting squarely facing the client (S), open posture when interacting with the client (O), leaning forward toward the client (L), establishing eye contact (E), and relaxing (R).

When interviewing a client, which nonverbal behavior should a nurse employ?
A. Maintaining indirect eye contact with the client
B. Providing space by leaning back away from the client
C. Sitting squarely, facing the client
D. Maintaining open posture with arms and legs crossed

ANS: C
When interviewing a client, the nurse should employ the nonverbal behavior of sitting squarely, facing the client. Facilitative skills for active listening can be identified by the acronym SOLER. SOLER includes sitting squarely facing the client (S), open posture when interacting with a client (O), leaning forward toward the client (L), establishing eye contact (E), and relaxing (R).

A client diagnosed with post-traumatic stress disorder is admitted to an inpatient psychiatric unit for evaluation and medication stabilization. Which therapeutic communication technique used by the nurse is an example of a broad opening?
A. "What occurred prior to the rape, and when did you go to the emergency department?"
B. "What would you like to talk about?"
C. "I notice you seem uncomfortable discussing this."
D. "How can we help you feel safe during your stay here?"

ANS: B
The nurse's statement, "What would you like to talk about?" is an example of the therapeutic communication technique of giving broad openings. Using a broad opening allows the client to take the initiative in introducing the topic and emphasizes the importance of the client's role in the interaction.

The nurse is interviewing a newly admitted psychiatric client. Which nursing statement is an example of offering a "general lead"?
A. "Do you know why you are here?"
B. "Are you feeling depressed or anxious?"
C. "Yes, I see. Go on."
D. "Can you chronologically order the events that led to your admission?"

ANS: C
The nurse's statement, "Yes, I see. Go on," is an example of the therapeutic communication technique of a general lead. Offering a general lead encourages the client to continue sharing information.

A client states, "You won't believe what my husband said to me during visiting hours. He has no right treating me that way." Which nursing response would best assess the situation that occurred?
A. "Does your husband treat you like this very often?"
B. "What do you think is your role in this relationship?"
C. "Why do you think he behaved like that?"
D. "Describe what happened during your time with your husband."

ANS: D
This is an example of the therapeutic communication technique of exploring. The purpose of using exploring is to delve further into the subject, idea, experience, or relationship. This technique is especially helpful with clients who tend to remain on a superficial level of communication

A client slammed a door on the unit several times. The nurse responds, "You seem angry." The client states, "I'm not angry." What therapeutic communication technique has the nurse employed, and what defense mechanism is the client unconsciously demonstrating?
A. Making observations and the defense mechanism of suppression
B. Verbalizing the implied and the defense mechanism of denial
C. Reflection and the defense mechanism of projection
D. Encouraging descriptions of perceptions and the defense mechanism of displacement

ANS: B

This is an example of the therapeutic communication technique of verbalizing the implied. The nurse is putting into words what the client has only implied by words or actions. Denial is the refusal of the client to acknowledge the existence of a real situation, the feelings associated with it, or both.

Which therapeutic communication technique is being used in this nurse-client interaction?
Client: "When I get angry, I get into a fistfight with my wife or I take it out on the kids."
Nurse: "I notice that you are smiling as you talk about this physical violence."
A. Encouraging comparison
B. Exploring
C. Formulating a plan of action
D. Making observations

ANS: D
The nurse is using the therapeutic communication technique of making observations when noting that the client smiles when talking about physical violence. The technique of making observations encourages the client to compare personal perceptions with those of the nurse.

A nurse is assessing a client diagnosed with schizophrenia for the presence of hallucinations. Which therapeutic communication technique used by the nurse is an example of making observations?
A. "You appear to be talking to someone I do not see."
B. "Please describe what you are seeing."
C. "Why do you continually look in the corner of this room?"
D. "If you hum a tune, the voices may not be so distracting."

ANS: A

The nurse is making an observation when stating, "You appear to be talking to someone I do not see." Making observations involves verbalizing what is observed or perceived. This encourages the client to recognize specific behaviors and make comparisons with the nurse's perceptions.

Which therapeutic communication technique is being used in this nurse-client interaction?
Client: "When I am anxious, the only thing that calms me down is alcohol."
Nurse: "Other than drinking, what alternatives have you explored to decrease anxiety?"

A. Reflecting
B. Making observations
C. Formulating a plan of action
D. Giving recognition

ANS: C

The nurse is using the therapeutic communication technique of formulating a plan of action to help the client explore alternatives to drinking alcohol. The use of this technique, rather than direct confrontation regarding the client's poor coping choice, may serve to prevent anger or anxiety from escalating.

Which therapeutic communication technique is being used in this nurse-client interaction?
Client: "My father spanked me often."
Nurse: "Your father was a harsh disciplinarian."

A. Restatement
B. Offering general leads
C. Focusing
D. Accepting

ANS: A

The nurse is using the therapeutic communication technique of restatement. Restatement involves repeating the main idea of what the client has said. The nurse uses this technique to communicate that the client's statement has been heard and understood.

Sets with similar terms

Therapeutic Communication nclex

34 terms

Shirley_Hernandez

Therapeutic Communication Scenarios

34 terms

Rachelmcmahon15

2204 Therapeutic Communication

34 terms

andrew_lee_st_john

Sets found in the same folder

Chapter 8. Therapeutic Communication

34 terms

Mireya_Villatoro

Mental Health- 6 Practice ?'s

34 terms

sarah_bangert

Mental Health NCLEX Qs

7 terms

caitlin_murphy45

Saunders Mental Health

68 terms

AllonFire

Other sets by this creator

Shock

5 terms

meganmullally

Chapter 45: Cerebral Dysfunction

35 terms

meganmullally

Med Surg Chapter 36 Management of Patients With Im…

40 terms

meganmullally

Cardiac Meds

39 terms

meganmullally

Other Quizlet sets

MGT

50 terms

fawley10

Common psychiatric disorders and neurotransmitters…

13 terms

katherine102811

05.00 Module Five Pre-Assessment

15 terms

IIIJAHIII

MED201 - 50c

49 terms

dhthu

Related questions

QUESTION

What do you need to do to be certified as an audiologist?

8 answers

QUESTION

What are the 4 main components of language?

7 answers

QUESTION

Assessments that teaches frequently give throughout the year to determine which students need more support to succeed and which students are making adequate growth are called...

2 answers

QUESTION

Recognize the importance of counseling, coaching, and mentoring.

6 answers

What are three therapeutic communication techniques the nurse would use?

What are the techniques of therapeutic communication in nursing?

Which example of a therapeutic communication technique would be effective in the planning phase?

Which nursing response is an example of the nontherapeutic communication technique of requesting an explanation?