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Terms in this set (40)
Fizzy Inc. is a soft-drink manufacturing company. Anne, the production manager, works with a human resource consultant to design a new workflow for the production unit. Together they define the necessary inputs. These include raw materials, information, human resources, and
equipment
What is the objective of job enlargement?
To make jobs less repetitive and more interesting
Breyers, Bear, & Associates, a consulting firm, equips all of its employees with laptop computers, which they use at their desks and carry to client meetings. What ergonomic challenge may result from employees using these devices throughout the day?
Physical strain to wrists from improper positioning for typing
Identify the disadvantage of using the Position Analysis Questionnaire (PAQ).
It results in abstract reports that are of limited use.
To gather information about worker requirements, the Fleishman Job Analysis System typically asks __________ to evaluate a job in terms of the abilities required to perform the job.
Subject-matter experts
Which statement is true of self-managing work teams?
Team members usually share work assignments.
In terms of the Job Characteristics Model, feedback refers to the extent to which
A person receives clear information about performance effectiveness from the work itself.
Which scenario qualifies as a compressed workweek?
Employees work 10 hours a day so that they work fewer days per week.
Which job analysis method requires subject-matter experts to evaluate a job in terms of abilities required to perform the job?
Work Sampling Technique
Which statement is true of the Position Analysis Questionnaire (PAQ)?
The PAQ is meant to be completed only by job analysts trained in this method.
Job enrichment differs from job rotation in that job enrichment
empowers workers by adding more decision-making authority to their jobs.
What is likely to contribute to errors in a job analysis?
fixed and unchanging job descriptions for various jobs
Identify the step that can be taken by an organization to enrich manufacturing jobs for its employees.
Give employees more authority to manage the production process.
According to the Job Characteristics Model, __________ refers to the job characteristic that reflects the degree to which a job allows an individual to make decisions about the way the work is carried out.
task ability
True or False:
In the Job Characteristics Model, task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end.
True
True or False:
Job
extension refers to empowering workers by adding more decision-making authority to their jobs.
False
True or False:
Job design is the process of defining how work will be performed and what tasks will be required in a given job.
True
Green Gusts is a two-year-old company that makes wind turbines. The business owner, Mike, is struggling to compete. Finding enough employees who know how to do the work has been difficult, and Mike believes that his labor costs are too high because he cannot afford to match the prices of his nearest competitors. To help with these problems, Mike hires a new HR manager, Jake. Jake recommends they start by bringing in an industrial engineer. How is this approach to job design most likely to help Green Gusts?
by simplifying work and increasing output per worker
True or False:
Job analysis can only be performed by certified external analysts of the U.S. Department of Labor.
True
Employees in a company's accounting department work 10 hours a day for 4 days a week, while employees in the other departments work 8 hours a day for 5 days a week. The flexible work schedule option affecting the accounting department is known as
a compressed workweek.
What is a basic difference between job specifications and job descriptions?
Job descriptions look at a job's activities, and job specifications look at the qualities needed to do the job.
Which statement best defines a competency?
It is an area of personal capability that enables employees to perform successfully.
True or False:
One way to simplify a job's mental demands is to provide dim lighting and complex instructions.
False
Which strategy is used by the Occupational Safety and Health Administration to increase ergonomic job design?
enforcing violations of its requirement that employers have a general duty to protect workers from hazards, including ergonomic hazards
In the context of work flow design, which best describes a position?
the set of duties performed by a person
A list of the tasks, duties, and responsibilities that a job entails is called a
Job Description
According to Herzberg's two-factor theory, which factor would motivate individuals the most?
salary and allowances
Which statement is true of competency models?
They focus more on tasks and outcomes and not on how people work.
According to the Job Characteristics Model, which of the following best describes task identity?
The degree to which a job requires completing a "whole" piece of work from beginning to end.
Name the model that was developed by Richard Hackman and Greg Oldham to describe ways to make jobs more motivating.
the Job Characteristics Model
Which statement best describes job sharing?
It is a work option in which two part-time employees carry out the tasks associated with a single job.
Which statement is true of the Occupational Information Network (O*NET)?
It uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for various occupations.
The primary goal of ergonomics is to reduce the information-processing requirements of a job.
False
Which HR activity is similar to analyzing a job that does not yet exist?
work redesign
True or False:
Through the process of work flow design, managers analyze the tasks needed to produce a product or service.
True
Which job design technique involving the addition of decision-making authorities to a job is credited to Frederick Herzberg?
job enrichment
GGT Ad Agency, an advertising firm, requires its employees to be at work between the hours of 11:00 a.m. and 2:00 p.m. This work rule allows employees to work additional hours before or after the time period in order to work the full day. Identify the job design method implemented in this scenario.
Flextime
The industrial engineering approach is most likely to emphasize
streamlining jobs to make them simpler and more efficient.
A job specification looks at the qualities or requirements the person performing the job must possess, including knowledge, skills, and abilities to perform the job.
True
Which statement is true of work flow analysis?
Outputs may be tangible or intangible products of the work processes.
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