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Terms in this set (20)Which of the following would not be an example of nonverbal communication? ... What percentage of top executives say that listening is the most important skill in getting things done in the workplace? Selected
Answer: One of the barriers to effective listening is prejudgment. This refers to ________. Selected Answer: At the end of a meeting, decisions and actions to be taken should be summarized and participants should understand and agree on the outcomes. Selected
Answer: Which of the following represents the expected norms of behavior in a particular situation? Selected Answer: To ensure all members actively participate in a meeting, what should a leader do? Selected Answer: During a small group meeting, where will coworkers find most of the meaning of the message? Selected Answer: The __________ is interactive, conversational, and usually open to all who wish to participate; audience members are not passive recipients of messages but active participants in a conversation. Selected Answer:
Which of the following is true for nonverbal communication? Selected Answer: Jean's eight-member team met to discuss their strategy for completing a project. Though Jean and her colleague Jenna didn't agree with the proposed plan, they didn't voice their disapproval when the plan was put to vote, because the rest of the team agreed with it. Jean and Jenna's behavior in this situation can be explained by the phenomenon of ________. Selected Answer: Which of the following is an advantage of virtual meetings? Selected Answer: In the listening process, the step that involves storing the received information for future processing is ________. Selected Answer: When nonverbal signals do not match the spoken word, what happens to the validity of the communication? Selected Answer: When a communicator expresses an idea with words or images, they are doing which of the following? Selected Answer: ______ is the process of sending and receiving information without the use of written or spoken language. Selected Answer: Simon has just launched a startup and he has big ideas for the company. He assembles a large team of people from different backgrounds that have the skills he needs to get the job done. Simon's brother criticizes this, saying that such a large team will result in too much conflict, because the different team members will all have individual approaches to a problem. Which of the following should Simon say to effectively counter this argument? Selected Answer: Which of the following is the result of using an effective communication process in an organization? ... Most employers will expect you to communicate in a __________ style. Selected Answer: The method used to share an idea with an audience is called _______. Selected Answer: A pharmaceutical company has branches across the country. The owners need to cut costs and so they decide to hold a teleconference instead of a face-to-face meeting. In this scenario, which of the following forms of nonverbal communication is likely to have the most impact on the effectiveness of the meeting? Selected Answer:
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When nonverbal signals do not match the spoken word what happens to the validity of the communication?When nonverbal signals do not match the spoken word, what happens to the validity of the communication? Selected Answer: The communication is weakened.
When you use verbal and nonverbal messages together to send the same message you are using repetition?substitution. When you use verbal and nonverbal messages together to send the same message, you are using repetition. Nonverbal communication excludes movement. Which of the following is NOT part of the definition of nonverbal communication in Chapter 3?
Which of the following best explains why communication is necessary in the workplace?Quality communication in the workplace can eliminate unnecessary problems and promote better performance. The ability to communicate effectively in the workplace can increase overall productivity, and create a strong team.
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When a communicator expresses an idea with words or images, they are doing which of the following
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