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Terms in this set (20)T/F: After the marketing team gave a presentation, their manager, Maurice, asked in frustration, "What were you thinking?" In this context, Maurice's question shows a learner mind-set. False Which of the following terms best describes the process of
sending and receiving verbal and nonverbal messages between a. active listening process interpersonal communication process Emotional _____ refers to a situation in which emotions control our behavior, causing us to react without thinking. a. filtering hijacking Which of the following is the process of accurately understanding one's own emotions as they occur and how they affect one's behavior and thought? a. self-management Self- awareness Which of the following domains of emotional intelligence is the "ability to accurately pick up on emotions in other people and understand what is really going on with them"? a. empathy Empathy While working on team projects, Luisa welcomes feedback and constructive criticism from her colleagues because she values their opinions and wants to be a better team member. What aspect of emotional intelligence does this behavior demonstrate? a. high empathy high relationship management Which of the following is most likely to be true of people who have empathy? a. They direct conversations to topics that are important to themselves. b. They frequently use meeting time to complain about issues unrelated to the current task. c. They do not go out of their way to explain company procedures to new co-workers. d. They listen carefully to what others say and then ask questions to clarify what they heard. They listen carefully to what others say and then ask questions to clarify what they heard. Which of the following is a domain of emotional intelligence? a. shared
meaning self-management When Kwame listens to a customer, he paraphrases the customer's request or complaint to make sure he understands it. Which active listening skill is he using? a. reflecting Reflecting During his annual performance review, Blake says to his supervisor, "So the two main ways that you want me to improve are to double-check my work for accuracy and to be more of a team player. Is that correct?" What active listening skill has Blake used? a. identifying Summarizing Which barrier to effective listening involves neglecting listening because of pressing deadlines? a. lack of time Lack of time The act of anticipating intentions and moods through the perceptive examination of nonverbal cues is known as: a. sight-reading Sight Reading Which motivational value system is most often guided by concerns about whether business activities have been thought out carefully and the right processes have been put into place to accomplish things? a. red MVS green MVS Which of the following statements best expresses a typical concern of someone with a blue MVS? a. "Let's make sure we've considered how this will affect everyone's welfare." b. "Let's be sure that we have thought out the long-term results of this policy." c. "Let's consider the most efficient way to implement this decision." d. "Let's act in a way that moves this process along quickly." "Let's make sure we've considered how this will affect everyone's welfare." Focusing on _____ is most likely to help you communicate with a red MVS in a way that he or she prefers. a. feelings Results Chelsea and Miguel disagree about which new healthcare insurance to adopt for their company. Chelsea wants to choose a cost-effective policy as soon as possible, while Miguel wants to ensure that employees do not see a reduction in benefits because of the change. What can you deduce about Chelsea and Miguel from this information? a. Chelsea has a green MVS; Miguel has a blue MVS. b. Chelsea has a red MVS; Miguel is a hub. c. Chelsea has a red MVS; Miguel has a blue MVS. d. Chelsea has a hub; Miguel has a red MVS. Chelsea has a red MVS; Miguel has a blue MVS. Which of the following qualities is characteristic of people who are hubs? a. nurturing flexible Which of the following qualities is more characteristic of introverts? a. thoughtful thoughtful Which of the following situations would an extrovert prefer? a. a quiet meeting with two
friends A loud party with a large group ____________ is "rudeness and disregard for others in a manner that violates norms for respect." a. emotional hijacking Incivility Recommended textbook solutions
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Is the ability to accurately pick up on emotions in other people and understand what is really going on with them?Social awareness: As defined by Bradberry and Greave, “Social awareness is your ability to accurately pick up on emotions in other people and understand what is really going on with them. This often means perceiving what other people are thinking and feeling even if you do not feel the same way.
Which term involves having the discipline to hold off on current urges in order to meet long term intentions?Defining willpower
According to most psychological scientists, willpower can be defined as: The ability to delay gratification, resisting short-term temptations in order to meet long-term goals.
What is rudeness and disregard for others in a manner that violates norms for respect?Incivility. rudeness and disregard for others in a manner that violates norms for respect.
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Which barrier to effective listening involves neglecting listening because of pressing deadlines
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