No single system can provide all the information an organization needs. Even small firms have a collection of different systems: e-mail systems, sales tracking systems, etc. Different systems can be described through: Show
Figure 2-3
Figure 2-4
Figure 2-5
There are four main categories of systems from a constituency perspective.
Figure 2-6, Figure 2-7
Figure 2-8
Figure 2-9
Ideally, these constituency-based systems are interrelated. TPS are typically a major source of data for other systems, whereas ESS are primarily a recipient of data from lower-level systems and external sources. Figure 2-10
Which business function is responsible for planning coordinating and controlling the resources needed to produce a company's products and services?Operations management (OM) is the business function that plans, organizes, coordinates, and controls the resources needed to produce a company's goods and services. Operations management is a management function. It involves managing people, equipment, technology, information, and many other resources.
Which business function is responsible for sales generating customer demand and understanding potential customer wants and needs?Marketing/Sales
Marketing consists of all that a company does to identify customers' needs and design products and services that meet those needs.
Which of the following functions has to produce and deliver products and services?Operation function is responsible for producing products and delivering services. But it needs support and input from others areas of the organization.
Which business function is responsible of managing the customers of a company?The marketing function have so many roles, one of this role is understanding the needs and requirement of the customer and making sure that the organization's goods and services meets the customer needs.
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