1. Identify The Problem Show
In the first step of the troubleshooting process you identify the problem. Display won't turn on? , printer won't print ? , internet isn't working? This step is the foundation the rest of the troubleshooting steps are built upon. 2. ESTABLISH A THEORY OF PROBABLE CAUSE3. Test Theory To Determine CauseIn this step you test the theory you came up with in step 2 to ensure that's what's causing the issue. No internet connectivity? See if the router has any status lights illuminated.. Printer not printing? Check paper tray to see if it's filled. Display not turning on? Verify that the monitor is unplugged. 4. Establish An Action Plan And Implement ItFinish reading this article over on Master I.T.'s certification blog About This ArticleAbout the book authors:Glen E. Clarke, A+, Network+, Security+, is an independent trainer and consultant. Ed Tetz, A+, MCSE, MCT, has written several guides to MCSE and other certifications. Timothy Warner, MCSE, MCT, A+, is an IT professional, technical trainer, and author. Glen E. Clarke, A+, Network+, Security+, is an independent trainer and consultant. Ed Tetz, A+, MCSE, MCT, has written several guides to MCSE and other certifications. Timothy Warner, MCSE, MCT, A+, is an IT professional, technical trainer, and author. Glen E. Clarke, A+, Network+, Security+, is an independent trainer and consultant. Ed Tetz, A+, MCSE, MCT, has written several guides to MCSE and other certifications. Timothy Warner, MCSE, MCT, A+, is an IT professional, technical trainer, and author. This article can be found in the category:
VCEguide gives free questions, answers and explanations for such certifications as CCNA, CCNP, Azure, A+, Network+, Security+, IBM, VMware...Learn and Pass IT Certification Exams Easily. We does not offer real Microsoft - CompTIA - Amazon - Cisco - Oracle Exam Questions. CFA Institute does not endorse, promote or warrant the accuracy or quality of VCEguide. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute. VCEguide does not offer exam dumps or questions from actual exams. We offer learning material and practice tests created by subject matter experts to assist and help learners prepare for those exams. All certification brands used on the website are owned by the respective brand owners. VCEguide does not own or claim any ownership on any of the brands. © 2022 ExamTopics ExamTopics doesn't offer Real Microsoft Exam Questions. ExamTopics doesn't offer Real Amazon Exam Questions. ExamTopics Materials do not contain actual questions and answers from Cisco's Certification Exams. CFA Institute does not endorse, promote or warrant the accuracy or quality of ExamTopics. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute. This excerpt from 'ITF+ CompTIA IT Fundamentals All-in-One Exam Guide, Second Edition,' published by McGraw-Hill Education, provides a practical framework to follow when troubleshooting is necessary.Most people don't realize how dependent they are on their computers until that moment when the computer won't work as usual. Computer users and IT professionals should know how to troubleshoot basic computer problems. A structured troubleshooting approach will get you back up and running as quickly as possible with minimal cost and headaches. This excerpt from ITF+ CompTIA IT Fundamentals All-in-One Exam Guide, Second Edition, published by McGraw-Hill Education, provides a practical framework to follow when troubles arise. Standard troubleshooting stepsStep 1. Identify the problem.
Step 2. Research.
Step 3. Establish a theory of probable cause.
Step 4. Test the theory.
Step 5. Establish a plan of action.
Step 6. Implement or escalate.
Step 7. Verify functionality.
Step 8. Document the solution.
Solvable common computer problemsYou can solve common problems by recognizing symptoms and implementing solutions. Typical problems you'll run into include no power, physical damage, failed boot, application failure to load and peripherals that don't function as they should. Let's take a look at some of these issues. Won't start up normallyIf the computer won't start up, think about it like a detective would. What has changed? Did you install any new hardware or software? Has the computer been moved, such that some cables might have come loose? Did the OS restart itself after installing an update? Occasionally after an OS update, the computer might start up badly (that is, slowly or with errors). Sometimes you can fix that by simply rebooting. If that doesn't help and you're using a Windows client operating system, try using the System Restore feature to revert to a previous day's restore point. If the OS won't start at all, you might see a prompt offering to boot into a recovery or troubleshooting mode. Do that, if it's offered. If it's not, try booting from the operating system's removable installation media, if you have it, and choosing the Repair option to enter the Windows Recovery Environment (RE). You can also get there in Windows 10 through the Settings app (Update & Security > Recovery > Advanced Startup > Restart Now). A certain app won't install or runProblems with a specific application are often because of hardware incompatibility, especially with the display adapter. The latest games often require specific, high-powered display adapters with the latest driver versions. The application's installation program should check your hardware and let you know whether there are any problems. If it doesn't and you experience problems after starting the application, check online for any known incompatibilities between that application and certain hardware. Try updating your video card (display adapter) driver by downloading the latest driver version from the adapter manufacturer's website. Next, look at the application manufacturer's website to see whether there is a patch or update available for download. If you can't find patches for or information about problems that match what you're experiencing, it's probably a glitch in your own system, such as a minor incompatibility between the application, the OS and some piece of hardware. Try uninstalling and reinstalling the application; this fixes the problem more often than you might think. Still no luck? Check to see what version of Windows the application requires. If it's designed for an older Windows version, see whether there's a newer version of the software available. If not, try using Compatibility Mode to see if you can get it to run better by emulating an earlier Windows version. To use the Program Compatibility Troubleshooter, right-click the shortcut for running the application (or its executable file) and choose Troubleshoot compatibility. Click Try recommended settings to let Windows try to guess the right settings. You can also manually troubleshoot compatibility from the Compatibility tab in the program's Properties box, choosing a specific older Windows version to emulate. Apps run but sometimes freezeToday's operating systems, including those for mobile devices, are designed to run many processes at once. The processes are scheduled to consume processor time such that it appears many apps are running simultaneously. But, these software applications occasionally misbehave; they freeze, and you can't close them using the normal methods. In this case, there are ways to force them to exit:
Test your knowledge of troubleshooting and more IT fundamentals with the practice quiz from ITF+ CompTIA IT Fundamentals All-in-One Exam Guide. Dig Deeper on Internet technologies
What is the final step in the CompTIA troubleshooting theory?CompTIA 6-Step Troubleshooting Process:. Identify the problem.. Establish a theory of probably cause. ( ... . Test the theory to determine cause.. Establish a plan of action to resolve the problem and implement the solution.. Verify full system functionality and if applicable implement preventative measures.. What are the 8 steps of the CompTIA troubleshooting model?Identify the problem.. Research.. Establish a theory of probable cause.. Test the theory.. Establish a plan of action.. Implement or escalate.. Verify functionality.. Document the solution.. What are the 7 steps of troubleshooting?Troubleshooting methodologies vary, but the following seven steps are often used.. Gather information. ... . Describe the problem. ... . Determine the most probable cause. ... . Create a plan of action and test a solution. ... . Implement the solution. ... . Analyze the results. ... . Document the process.. What are the 5 troubleshooting steps?You're systematic approach to troubleshooting should involve five basic steps;. Information Gathering.. Analysis and Planning.. Implementation of a solution.. Assessment of the effectiveness of the solution.. Documentation of the incident.. |