Which of the following activities is service level management responsible for Mcq?

Q.8) Which of the following activities is the Service Owner of a specific serviceresponsiblefor?1. Representing the service in Change Advisory Boardmeetings.2. Participating in negotiating Service Level Agreements3. Defining the process strategy4. Liaising with the appropriate Process Ownersa. 1 onlyb.1 and 2 onlyc.1, 2, and 4 onlyd.All of the above

Q.9) Which ¡s the best description of a Service Catalogue?

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Q.1O) What guidance does ITIL give on the frequency of production of service reporting?

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Q.11) Which of the following are goals and objectives for the Service Level Managementprocess?1. To provide and improve the relationship and communication with the business andcustomers2. To produce and maintain an appropriate and up-todate Capacity Plan which reflects thecurrent and future needs of the business.3. To ensure that proactive measures to improve the levels of service delivered areimplemented.4. To support efficient and effective business and Service Management processes by providingaccurate information about assets.

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Q.12) For which of the following is the Service Catalogue Manager responsible?

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C

Explanation: Answer option C is correct.

The Service Level Management will work with the Business delegate (Business Owner) to document the Service Level Requirements. Service Level Management provides for continual identification, monitoring, and reviewing the levels of IT services specified in the service level agreements (SLAs). It ensures that arrangements are in place with internal IT Support Providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs). The process involves assessing the impact of change upon service quality and SLAs. The Service Level Management process is in close relation with the operational processes to control their activities. The central role of Service Level Management makes it the natural place for metrics to be established and monitored against a benchmark.

Note: Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk).

Answer option B is incorrect. The Service Level Manager is responsible for negotiating Service Level Agreements and ensuring that these are met. He makes sure that all IT Service Management processes, Operational Level Agreements, and Underpinning Contracts are appropriate for the agreed service level targets. The Service Level Manager also monitors and reports on service levels.

Answer option A is incorrect. Project management is the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives. It is often closely related to and sometimes conflated with program management.

A project is a temporary endeavor, having a defined beginning and end, undertaken to meet particular goals and objectives, usually to bring about beneficial change or added value. In practice, the management of these two systems is often found to be quite different, and as such requires the development of distinct technical skills and the adoption of separate management.

The primary challenge of project management is to achieve all of the project goals and objectives while honoring the preconceived project constraints. Typical constraints are scope, time, and budget. The secondary and more ambitious challenge is to optimize the allocation and integration of inputs necessary to meet pre-defined objectives.

Answer option D is incorrect. The Service Owner is responsible for a specific service such as infrastructure, application, or professional service in an organization, despite the location of its underpinning technology components, processes, or professional capabilities . However, to ensure that a service is managed with a business focus, defining a single point of responsibility is absolutely necessary to give a level of attention and focus required for its delivery. Service ownership is as critical to service management as establishing ownership is to processes that cross multiple vertical silos or departments. Thus, the service owner is responsible for continuous improvement and management of change affecting these services. He's a prime stakeholder in all IT processes that enable or support them.

Which of the following activities is service level management responsible for?

Which of the following activities is the service owner of a service responsible for?

Which of these is an objective of service level management Mcq?

Which of the following is the goal of service level management?