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Terms in this set (6)Define Customer Service The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in a positive word-of-mouth publicity and return business. Describe factors that have impacted the growth of the serve sector in the United States Technology has affected jobs in the following ways: quantity of jobs created, distribution of jobs, and quality of jobs. Identify societal factors that have influenced customer service Increased use of technology, globalization of the economy, deregulation, and many government programs. Recognize the changes in consumer behavior that are impacting service. Consumers are struggling to make ends meet financially, and are trying to have the desired standard of living without making too many sacrifices. List the six major components of a customer-focused environment. 1.
The customer Explain how some companies are addressing the changes impacting the services sector Companies have a motto that they must provide excellent service and an environment in which customer needs are identified and satisfied Students also viewedCustomer Service Test26 terms brown9752 Wk1-Ch2 Quiz20 terms Abcde1829 problem solving 90%20 terms messy_alyss Customer Service, Skills for Success Ch. 1-365 terms Schmittp Sets found in the same folderCustomer Service16 terms karenforbes Customer Service20 terms adamsahebian Interview skills25 terms kamikaze---PBnJ Employability Skills10 terms rbrown54620 Other sets by this creatorACCT 211 Financial Statement Analysis Ratios19 terms jenny_pinkelman Chapter 8: The Dollar Merchandise Plan10 terms jenny_pinkelman Fundamental Accounting Principles Chapter 1039 terms jenny_pinkelman Fundamental Accounting Principles Chapter 920 terms jenny_pinkelman Verified questions
engineering For the last 2 years, The Health Company has experienced a fixed cost of $850,000 per year and an (r - v) value of$1.25 per unit for its multivitamin line of products. International competition has become severe enough that some financial changes must be made to keep market share at the current level. (a) Perform a spreadsheet-based graphical analysis to estimate the effect on the breakeven point if the difference between revenue and variable cost per unit increases somewhere between 1% and 15% of its current value. (b) If fixed costs and revenue per unit remain at their current values, what type of change must take place to make the breakeven point go down? Verified answer
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Computer Organization and Design MIPS Edition: The Hardware/Software Interface5th EditionDavid A. Patterson, John L. Hennessy 220 solutions Other Quizlet setsGlobal Environment: Chapter 327 terms alex_klouvas 303 test 347 terms cthaute MKT Reading Checks61 terms jsoto678 Chapter 3: Marketing 30539 terms Carolyn_Bailey44 What are the key components of customer service environment?Here are the top five components that make up great customer service.. Overall Customer Experience. Individuals have one main purpose for contacting a customer service center: to resolve an issue. ... . Top-tier knowledge. ... . Friendliness. ... . Promptness. ... . First-call resolution.. What are the components of customer service quizlet?The key components are the customer, organizational culture, human resources, products, delivery systems, and service.
What are the 6 components of the customer service environment?6 Key Elements to Include in Your Customer Service Strategy. A Company-Wide Mission.. A Recruitment Process to Hire The Right People.. A Commitment to Ongoing Training.. A Customer Service Policy.. A Focus on Empowering Your Team.. An Effective Feedback Loop.. What is the central component in a customer centric environment?Customer-centricity starts by focusing on what customers need and how they want to interact with your business - not your products, it's features, or revenue model. By designing your company from the customer's perspective, your organization will be able to meet the customer's needs and deliver a positive experience.
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Which of the following is a component of a customer service environment Quizlet
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