Stakeholder ManagementStakeholders are individuals who get impacted by the project. Project Stakeholder Management involves identification of stakeholders, analysis of their expectations and influences, development of appropriate strategies to work with the stakeholders and executing the process. Frequent communication is required with the stakeholders. Needs and expectations of the stakeholders require to be understood. Most of the issues are due to lack of communication. Addressing those issues are also important. Managing conflicting interest and involving stakeholders in key project decisions and activities is also crucial. All of this forms a part of stakeholder management process. Show
Project manager is expected to possess the ability to identify the needs and influences of the stakeholders and to manage them effectively. IDENTIFY STAKEHOLDERS Stakeholders can include the customers, sponsors, employees, management, government and society as well. These stakeholders have a potential to exert positive or negative influence on the project deliverables. Stakeholder needs are to be identified at an early stage of the project to ensure all of their requirements and voices are considered. The stakeholders can be classified on the basis of their interest in the project, the level of influence on the project outcome and their involvement. For the success of the project, the project manager needs to have a relationship that is cordial and extremely success oriented. Identify Stakeholders Process can receive inputs from:
STAKEHOLDER ANALYSIS Stakeholder Analysis Diagram Steps involved in stakeholder analysis process are:
Multiple classification models are used for stakeholder analysis, including but not limited to:
Stakeholder Interest Diagram BRAINSTORMING OUTPUTS OF
IDENTIFY STAKEHOLDERS
Updating the stakeholder register is an iterative process and should be updated regularly. PLAN STAKEHOLDER MANAGEMENT INPUTS FOR PLAN STAKEHOLDER MANAGEMENT
ANALYTICAL TECHNIQUES Engagement level of stakeholders can be classified as:
A Stakeholder Engagement Assessment Matrix can be used to identify the engagement levels of stakeholders. Here, C indicates current engagement and D indicates the desired level of engagement. Stakeholder Engagement Assessment Matrix OUTPUTS OF PLAN STAKEHOLDER MANAGEMENT When updating the stakeholder management plan, the validity of underlying assumptions be reviewed to ensure accuracy and relevancy. MANAGE STAKEHOLDER ENGAGEMENT Activities involved in Manage Stakeholder Engagement process are:
A few critical points of Manage Stakeholder Engagement includes:
INPUTS FOR MANAGE STAKEHOLDER ENGAGEMENT Tools and techniques used to Manage Stakeholder Engagement include effective communication methods such as use of email, meetings, process updates through intranet, war rooms, among others. Project manager uses effective interpersonal skills including active listening, building trust, resolving conflict and overcoming resistance to change. Like interpersonal skills, the project manager also requires Management Skills such as effective facilitation of consensus towards achieving project objectives, influencing people to support project, negotiate agreements to satisfy project needs and help modify organizational behavior to accept project outcomes. OUTPUTS OF MANAGE STAKEHOLDER ENGAGEMENT
CONTROL STAKEHOLDER ENGAGEMENT Your Project Management TrainingTable of ContentsWe guarantee that Your Free Online Training will make you pass Your Project Management Certification Exam!
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Which of the following are inputs to the manage stakeholder engagement process?Inputs To Manage Stakeholder Engagement
It includes Stakeholder Management Plan, Communications Management Plan, Change-log and Organizational Process Assets. The communications management plan includes a documentation of stakeholders needs for communication requirements.
Which of the following are outputs of the manage stakeholder engagement process?The outputs of the "Manage Stakeholder Expectations" process include: organizational process updates, change requests, project management plan updates, and project document updates.
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