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Terms in this set (208)Match the terms related to schedule management with their definitions. Walk-in - Patient who arrives at the office without an appointment Having a properly maintained appointment book shows respect for everyone's time and creates an efficient ______ flow. 1) Cash Patient Few patients are willing to wait more than ______ minutes. 1) 30 20 Which of the following are strategies that patients sometimes use to avoid waiting at the medical office? 1) Deliberately
arriving after a scheduled appointment time Deliberately arriving after a scheduled appointment time Which of the following can cause appointment scheduling to get off track? 1) Phone calls Appointments running longer than expected Match the schedule management key terms with their definitions. Itinerary - Detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers Being able to access an appointment schedule from multiple areas in the office is an advantage of ______ scheduling. 1) Book Computerized Which of the following are characteristics of a well-managed appointment book? 1) It is key to patient
continuity of care. It is key to patient continuity of care. Most patients are willing to wait no more than __________ minutes to be seen by a medical provider. 1) 90 20 The first step in preparing the appointment book is to __________. 1) Have the practitioners approve schedule Establish the matrix of the appointment book
Which of the following is the common abbreviation for Pap smear? 1) ps Pap The typical amount of time for a complete physical examination is __________. 1) 15 to 20 minutes 30 to 60 minutes Which of the following appointments typically takes 5 to 15 minutes? 1) Complete physical examination 2) Emergency office visit Follow-up office visit A woman going to the practitioner for a routine prenatal examination can expect the appointment to last __________. 1) 5 to 10 minutes 15 minutes A new patient calls the provider's medical office and asks how long the appointment will take. The best response is __________. 1) "10 minutes" "30 minutes or more" The typical time allotted for a routine Pap smear and pelvic examination is __________. 1) 30 to 45 minutes 15 to 30 minutes In-office minor surgery such as a mole removal typically lasts __________. 1) 45 minutes 30 minutes A disadvantage of the open-hours scheduling system is that __________. 1) It increases the possibility of inefficient downtime for the provider It increases the possibility of inefficient downtime for the provider Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis? 1) Double booking Open-hours scheduling The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is __________. 1) Open-hours scheduling Time-specified scheduling The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the provider is __________. 1) Wave scheduling Wave scheduling The appointment scheduling system in which two or more patients are scheduled for the same appointment time is __________. 1) Wave
scheduling Double-booking The appointment scheduling system that groups similar appointments together during the day or week is __________. 1) Time-specified scheduling Cluster scheduling In some specialties, patients may be booked weeks or months ahead in __________scheduling. 1) Modified-wave Advance Which of the following appointment scheduling systems is also called stream scheduling? 1) Modified-wave scheduling Time-specified scheduling Which appointment scheduling system is also called categorization scheduling? 1) Cluster scheduling Cluster scheduling In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit? 1) Time-specified scheduling Wave scheduling A disadvantage of the wave scheduling system is that __________. 1) It assumes that two patients will actually
be seen by the provider within the scheduled period Patients become annoyed or angry when they realize that they have appointments at the same time as other patients Scheduling four patients to arrive at planned intervals during the first half hour, leaving the second half hour unscheduled, is an example of __________. 1) Modified-wave scheduling Modified-wave scheduling Which type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day but no appointments are available? 1) Advanced Double-booking Physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in __________. 1) Advance
scheduling Cluster scheduling An advantage of a computerized scheduling system is that it __________. 1) Prevents the need to allow time for catching up before the next hour begins Can identify patients who routinely are late, forget their appointments, or cancel The practitioner has recommended that a patient have an annual physical to include a breast examination. What is the best way to help a patient remember to schedule next year's appointment? 1) Schedule the appointment before the patient leaves the office Place the patient's name in a tickler file so when the time arrives, a form can be sent to remind the patient to call for an appointment Appointment reminders include appointment cards, reminder mailings, reminder calls, and __________. 1) Special appointments Recall notices Which of the following appointment reminders is best used for appointments that need to be scheduled 6 months to a year away from the patient's current appointment? 1) Reminder call Recall notice Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows? 1) Reminder mailing Reminder call For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment? 1) Reminder call Reminder mailing Which of the following should you do when scheduling a patient for a fasting procedure? 1) Avoid scheduling the patient in the morning. Schedule the procedure as early in the day as possible. A medical assistant tells a patient that fasting prior to having blood drawn means __________. 1) Following a clear liquid diet for 24 hours before having blood drawn Refraining from eating and drinking anything, beginning the night before the blood is drawn A patient with __________ requires extra consideration when scheduling and should not be scheduled for late morning. 1) Diabetes Diabetes The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times is to __________. 1) Keep the blood sugar from dropping too low Keep the blood sugar from dropping too low A patient with diabetes whose blood sugar falls too low may experience __________. 1) Diarrhea Confusion The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is __________. 1) At noon so the patient does not have to take off work On the same day and time each week What is the best way to deal with patients who are routinely late for their appointments? 1) Schedule all patients who are routinely late on the same day.
Schedule them for an appointment toward the end of the day. The appropriate procedure to follow with a cancellation is to __________. 1) Tell the patient she must come to the office to
cancel the appointment in person Draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time Yvonne had a cyst removed from her right hand three weeks ago. You scheduled her follow-up appointment for one week after the surgery, but she did not show up for the appointment. Today she called to say that the incision is red and oozing and has a foul smell. She thinks the surgeon "messed up" and is threatening a lawsuit. Which of the following statements applies in this situation? 1) The provider is not responsible because patients sign a form waiving their right to sue before the surgery is performed. The provider is protected from legal action if a "no-show" was documented when Yvonne missed her follow-up appointment. The appropriate procedure to follow for a patient who misses an appointment is to __________. 1) Schedule another appointment for the
patient, but tell her the appointment will be cancelled if she does not call the day before to confirm it Document the no-show in the appointment book and in the patient's chart What is the best way to handle a practitioner who consistently throws off the office schedule by returning late from lunch? 1) Organize the entire office staff to be late for work one day. Avoid scheduling patients for the first appointment after lunch when possible. When scheduling a patient for an outpatient surgical procedure, the medical assistant should __________ before choosing the facility or surgeon. 1) Ask the patient if she would rather schedule the
appointment herself Check with the patient's insurance company to verify coverage Carrie is to be scheduled for an elective outpatient surgical procedure. When you ask if she has a preferred date and time for the procedure, she tells you she would really like to have the surgery done on Monday of next week because her sister will be in town to help care for her. You check with the outpatient facility, and they have an operating room open at 11:30 on Monday morning. However, the surgeon is scheduled to leave for vacation on Monday at noon. What should you do? 1) Tell the surgeon that he'll have to postpone his vacation to perform
Carrie's surgery. Explain the situation to the surgeon and ask for his advice. A medical assistant can help a practitioner make the most efficient use of his time by __________. 1) Double-booking patients all day to eliminate slow times Avoiding overbooking or underbooking A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n) __________. 1) Program Itinerary Another name for a substitute practitioner who is hired to see patients while the regular practitioner is away is __________. 1) Respondeat superior Locum tenens A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called __________. 1) A list of objectives An agenda Which patient information would the medical assistant provide when scheduling a patient's surgery? 1) Driver's license number and next-of-kin Diagnosis and insurance information What situations can result in the practitioner having large, unused gaps in the schedule? 1) Meetings and conferences Underbooking and patient cancellations What is the best approach to handling patient cancellations? 1) Schedule other
activities in cancellation slots. Attempt to schedule another patient in the cancellation slot. A patient who is currently in the office needs immediate attention, but the practitioner has been called away to an emergency at the hospital. The best solution is to __________. 1) Let the patient leave, but have him return later that day Make sure the patient is seen by another practitioner Which of the following have been barriers to implementing an online scheduling option for some medical practices? 1) Cost Cost What are the 3 components to consider while scheduling? 1)
Patient needs Patient needs A well-managed ______ is the key element of an efficient patient flow. 1) Provider office Appointment book Which type of appointments cause the schedule to run behind because they have to be squeezed in? 1) Rescheduled Emergency Which of the following are advantages of computerized scheduling? 1) More patients can be seen in a day. It keeps track of patient attendance. Which scheduling feature allows patients to schedule themselves or request an appointment on the Internet? 1) Book scheduling Online scheduling The basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients, is a 1) Timeline Matrix In a paper scheduling format, how is it indicated that a time slot is unavailable? 1) Color in unavailable time slots with black ink. Draw an "X" through unavailable time slots. Which of the following would be blocked off on an appointment schedule because the doctor is unavailable? 1) Hospital rounds Hospital rounds A basic outline of the times the physician is and is not available to see patients is called a(n) 1) Appointment book Matrix What does a medical assistant do in the appointment book if the doctor has a surgery at 9:00 a.m. and it will last about an hour? 1) Don't schedule any appointments the entire morning Block off 2 hours in the appointment book To schedule an appointment, what are the three major pieces of information needed from the patient? 1) Social Security number Purpose of the visit Match the abbreviations related to appointment scheduling with their definitions. re - Recheck Generally speaking, a new patient visit should be scheduled in the appointment book or electronic schedule for how long? 1) 30 to 60 minutes 30 to 60 minutes Because appointment books are legal documents, the schedule should be written in
1) Pencil Black ink Match the appointment scheduling abbreviations with their definitions. pt - Patient Some experts advise keeping old appointment books for at least ______ year(s). 1) 5 3 In order to schedule appointments efficiently, you must have a guideline of how much ______ visits are expected to take. 1) Time Time Management consultants suggest that a schedule be written in blue ink because it is a ______ document. 1) Disposable Legal Which of the following should be recorded next to a canceled or no-show appointment? 1) Reason for canceling Reason for canceling The scheduling system chosen usually depends on which of the following factors? 1) Physician preferences Physician preferences In open-hours scheduling, patients arrive 1) Within a 2-hour window At their own convenience An appointment book is considered a ______ record. 1) Medical Legal Which of the following are possible disadvantages of open-hours scheduling? 1) There may be long wait times. There may be long wait times. Generally speaking, a new patient visit should be scheduled in the appointment book or electronic schedule for how long? 1) 30 to 60 minutes 30 to 45 minutes How do you cross out a name in an appointment book? 1) Draw a single line through the name. Draw a single line through the name. Which of the following is an advantage of open-hours scheduling? 1) Medical assistants cannot retrieve patients' charts before they arrive. It eliminates problems caused by broken appointments. Which of the following are goals of an appointment scheduling system? 1) Downtime among office staff Smooth flow of patients In an open-hours system, what is used to determine which practitioners are available to see patients at any given time? 1) Verbal reminders A matrix Which of the following is a scheduling system in which patients arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis? 1) Modified wave Open-hours Which scheduling system assumes a steady stream of patients all day long at regular, specified intervals? 1) Wave Time-specified Which of the following are disadvantages of open-hours booking? 1) Few patients can be seen in a day. Charts cannot be pulled in advance. Match the appointment types with their required time frames. New patient physical examination - 60 minutes What types of appointments typically require more time? 1) New patient visits New patient visits Which of the following problems is eliminated by an open-hours scheduling system? 1) Increased possibility for downtime Broken appointments Which of the following scheduling systems works well in a large facility with several personnel to provide a large number of services? 1) Double-booking Wave scheduling Identify the uses for an appointment book in an open-hours scheduling system. 1) To establish a matrix of when the physician is available to see patients To establish a matrix of when the physician is available to see patients Which of the following is time-specified scheduling? 1) Several patients are scheduled at the same time, and the first to arrive is seen first. Patients arrive at the office in a steady stream all day at regular, specified intervals. In wave scheduling, how is the number of patients to be seen each hour determined? 1) Divide the hour by the number of patients requesting appointments. Divide the hour by the length of the average visit. Match the appointment types with their time frames. Prenatal examination - 15 minutes When a patient's visit requires more time, you assign the patient a(n) ______ slot. 1) Shorter Back-to-back Wave scheduling has the ______ to allow for appointments that require more time than anticipated or for patients who miss appointments. 1) Flexibility Flexibility Which method of scheduling is based on the fact that some patients will arrive late and others will require more or less time than expected? 1) Wave Wave In which scheduling system can multiple patients be scheduled at planned intervals during the first half hour, leaving the second half hour unscheduled? 1) Double-booking Modified-wave In an open-hours system, what is used to determine which practitioners are available to see patients at any given time? 1) Note cards A matrix With modified-wave scheduling, patients are scheduled in ______-minute increments, OR patients are scheduled to arrive the first half hour, leaving the second half hour unscheduled. 1) 15 15 Which of the following is the main goal of wave scheduling? 1) To give more time to patients To begin and end each hour with the schedule on track Purposely scheduling 2 or more patients in the same time slot is known as 1) Time-specified scheduling Double-booking Which of the following are flexibilities allowed by wave scheduling? 1) Appointments that require more time than anticipated Appointments that require more time than anticipated Which of the following are advantages of double-booking? 1) More time is spent with the patient to focus on all areas of health. Emergency appointments can be easily booked. Which of the following are characteristics of modified-wave scheduling? 1) More time-consuming appointments are scheduled in 10- to
20-minute time slots. It allows time for catching up before the next hour begins. Which scheduling system groups similar appointments together on a specific day or for a specific block of time during the day or week? 1) Open-hours scheduling Cluster scheduling This form of scheduling allows time for catching up before the next hour begins. 1) Open-hours Modified-wave How does the double-booking system differ from the wave or modified-wave system? 1) Wave scheduling assumes that all patients will be seen within the same time period. Double-booking assumes that both patients will be seen within the scheduled period. In which type of scheduling are patients booked weeks or months in advance, such as for annual gynecologic examinations? 1) Cluster scheduling Advance scheduling Which scheduling system is useful when 1 patient can be seen by a nurse practitioner or physician assistant and the other by the physician? 1) Open-hours Double-booking A(n) ______ is someone who has never been to a certain facility before or has not seen the physician for more than 3 years. 1) New patient New patient Scheduling all patients on Wednesdays for wellness checkups is an example of ______ scheduling. 1) Cluster Cluster Appointments for new patients are most often arranged by the patient contacting the office via: 1) Telephone Telephone New patients should arrive _____ minutes early to allow time for filling out paperwork. 1) 30-40 15-30 What type of scheduling is booking an appointment several weeks or months ahead of time? 1) Cluster Advance A patient who has been seen by the practice within the past 3 years is called a(n): 1) Returning patient Established patient Return appointments for ______ patients are usually made at the time they are being checked out from a current appointment. 1) New Established A new patient has never been seen in the practice or has not been seen by the practice in ______ or more years. 1) 1 3 Entering the appointment in the scheduler first and then filling out the appointment card 1) Is considerate customer service. Reduces the chance of error. The reason for obtaining insurance information when scheduling a new patient is so that it can be ______ prior to the patient's appointment. 1) Reviewed Verified As patients leave the office, they are often given paperwork to return to the front desk. Other names for this paperwork are 1) Encounter form Encounter form When should a new patient complete the required "new patient forms"? 1) 15-30 minutes prior to the scheduled appointment 15-30
minutes prior to the scheduled appointment An established patient has been seen by the practice within the past ______ years. 1) 4 3 It is appropriate to put _________ in a tickler file. 1) Referral slips Reminder postcards How are return appointments for established patients usually made? 1) Telephone In the office When are confirmation calls typically made? 1) After a patient fails to show up for an appointment 1 or 2 days before the appointment A(n) ______ should be given to patients before they leave the office to remind them of their office visit. 1) Receipt Appointment card A patient who neither calls to cancel nor goes to the appointment is known as a 1) no-show. no-show. Which types of information are listed on a superbill? 1) Diagnoses Diagnoses Where should the tickler item for a patient's recall notice be stored? 1) Under the patient's date of birth Under the month when the patient should call the office Where is a reminder mailing placed after being addressed, depending on how far in the future the appointment is? 1) In the patient's medical record In the tickler file under the day when it should be sent In order to communicate with the office by e-mail, a patient must 1) Sign up and be assigned a password. Sign up and be assigned a password. It is beneficial to provide __________ to patients who are habitually late or typically no show for appointments. 1) Aggressive letters Confirmation calls Which of the following are ways to obtain authorization for a referral? 1) By making a phone request and speaking to a customer service representative By making a phone request and speaking to a customer service representative A no-show is a patient who 1) Shows up on time to an appointment. Does not come to a scheduled appointment. If seeing an emergency patient causes a delay to the physician's schedule, what should you do? 1) Share the details of the emergency so the patients who are waiting will be more understanding. Tell the patients who are waiting there has been an emergency. A system of ________ helps patients to remember to call to schedule appointments at appropriate times. 1) Tickler files Recall notices Place the steps for receiving e-mail scheduling in order, with the first step on top. 1) The patient signs up to receive e-mail
communication. A patient's ______ number provided by the insurance company should be included when documenting referrals in the medical record. 1) Authorization Authorization Which of the following should be done when choosing referral names of either physicians or facilities? 1) Have the provider call the referring physician for approval. Be sure that all of the paperwork required by the insurance company has been completed. Which of the following actions should a medical assistant take if a patient calls with an emergency? 1) Have the patient come in right away for a non-life
threatening emergency Have the patient come in right away for a non-life threatening emergency Which of the following are true about fasting? 1) Patients
can drink only noncaffeinated beverages Patients cannot eat Refraining from eating or drinking anything beginning the night before a test is called _________. 1) Testing Fasting Where should referrals be documented? 1) Tickler file Patient's chart The best appointment times for ______ patients are early in the day. 1) Walk-in Fasting What is the preferred time for scheduling patients with diabetes? 1) Late afternoon Early morning When is the best time for fasting patients to be scheduled? 1) In the late afternoon As early in the day as possible When is the best time to schedule patients who are chronically late? 1) Early afternoon Late afternoon When scheduling appointments that require a patient to fast, be sure to inform the patient of which of the following? 1) When fasting should start When fasting should start Patients who come in without an appointment are called 1) Walk-outs Walk-ins Which of the following are true of scheduling patients with diabetes? 1) These patients should be scheduled for late morning. These patients must eat meals
and snacks at regular times. Which of the following types of walk-in patients are exceptions that may be accommodated into the schedule? 1) A patient referred by a friend of the physician Emergency patients What is the appropriate action if a patient cancels an appointment and would like to call later to reschedule? 1) Send the patient a reminder e-mail. Thank the patient for the notice. Which of the following is the best way to prevent patients who are routinely late for appointments from disrupting the appointment schedule? 1) Discharge them from the practice Schedule them toward the end of the day. What is the correct procedure if a patient cancels an appointment? 1) Draw a single line through the patient's name in the appointment book. Draw a single line through the patient's name in the
appointment book. Which of the following are true of a walk-in patient? 1) Does not have insurance coverage Arrives without an appointment Why should a cancellation be noted in a patient's medical record? 1) To make the doctor aware that the patient has canceled the appointment To protect the practice from possible legal action Which of the following are appropriate ways of dealing with a walk-in patient? 1)
Allow the patient to see a PA or an NP, if available. Allow the patient to see a PA or an NP, if available. If a patient has to cancel an appointment, which of the following are appropriate responses? 1) Why are you canceling? Thank
you for calling. When a patient calls to reschedule an appointment, when is it appropriate to write "cancel" and cross out the original appointment? 1) After entering the rescheduled appointment Before entering the rescheduled appointment Why should the physician be informed when a patient has missed an appointment? 1) Legal issues may arise. Legal issues may arise. Which of the following are ways to handle scheduling situations caused by the physician? 1) Adjust the office schedule to handle the situation. Adjust the office schedule to handle the situation. Besides the appointment book, where should it be noted if a patient cancels an appointment? 1) No additional notation is required. In the patient's medical record What are some outside appointments that might be necessary?
1) Consultation with other physicians Consultation with other physicians What are possible actions when a patient misses an appointment? 1) Send out a form letter to the patient. Send out a form letter to the patient. The ______ is often responsible for knowing the preferred physicians and facilities of the physician and specific insurance carriers. 1) Patient Medical assistant Which is the best action for scheduling a physician who is consistently late for appointments? 1) Advise patients that the physician is usually late, so the physician will arrive late for the appointment. Adjust the office schedule to handle the situation. When scheduling outside appointments on behalf of patient, which types of information should be provided to the receiving center? 1) Patient's insurance information Patient's
insurance information Lab work, surgeries, and radiology appointments are examples of 1) Hospital appointments Outside appointments What should be documented in a patient's chart after scheduling an outside appointment? 1) Instructions provided to the patient Instructions provided to the patient Which of the following types of information must be given to the scheduler when scheduling a surgery? 1) Type of surgery Type of surgery What are the possible consequences of overbooking? 1) Stress for the physician Stress for the physician Which of the following actions should be taken when scheduling outpatient procedures? 1) Allow the patient to choose the facility where the patient is the most comfortable.
Always verify the patient's insurance coverage before choosing the facility or physician. Which of the following apply to underbooking? 1) It refers to large, unused gaps in the schedule. It refers to large, unused gaps in the schedule. Before calling to schedule an outpatient procedure, which types of information should the medical assistant have on hand? 1) Name of the procedure Name of the procedure Which of the following should be in a physician's medical bag? 1) Copy of the appointment book Penlight Which of the following should be done when arrangements for an outside appointment have been made? 1) Provide the patient with post-procedure instructions. Provide the patient with written
instructions. During time allotted in the schedule for a physician to return phone calls, the physician may answer e-mail inquiries from patients, which is called making 1) Office hours "Mouse" calls Place the steps for reserving an operating room in order, with the first step on top. 1) Give preferred dates and times, the type of surgery, and the length of time the doctor will need the operating room. Which of the following are common procedures for scheduling pharmaceutical representatives? 1) Give the representative the physician's business card and ask the representative to contact the physician to arrange a meeting. The doctor may set aside certain times or days during the week to meet with representatives. Which procedure is used to schedule more patients than can reasonably be seen in the time allowed? 1) Overbooking Overbooking An ______ is a detailed travel plan, listing dates and times of flights and events, locations of meetings and lodgings, and telephone numbers. 1) Itinerary Itinerary Leaving large, unused gaps in the schedule is called 1) Active scheduling Underbooking What does locum tenens refer to? 1) A patient advocate A substitute physician Supplies required for house calls vary depending on the 1) Time of the visit Type of visit Which audiovisual equipment may need to be arranged when planning a meeting? 1) Podium Podium For a physician to communicate with a patient via "mouse" calls, the patient must 1) Sign the appropriate releases Sign the appropriate releases What should meeting minutes include? 1) What decisions were made What decisions were made What should you do when a pharmaceutical representative who is unknown to you comes into the office? 1) Check if the physician is available for a meeting. Ask for a business card and check with the physician before scheduling an appointment. The practice's schedule matrix should be based on ________. 1) The patients' needs The practitioner's schedule Who should receive copies of the itinerary when a physician must travel? 1) Hotel representatives Office personnel Place the steps for scheduling an appointment in order, with the first step on top. 1) Establish the type of appointment required by the patient. If a local physician is not readily available, a ______ may be hired to see patients while the regular physician is unavailable. 1) Substitute physician Substitute physician Which of the following types of information should be on a patient's appointment reminder card? 1) Diagnosis Appointment date Which factors should be considered when choosing a meeting site? 1) Adequate size of room Adequate size of room Which of the following is a meeting report that documents who was present, what happened, and what was discussed and decided at the meeting? 1) Dictations Minutes Place the steps for making appointment confirmation calls in order, with the first step on top. 1) Starting with the first appointment of the day, call the patient listed. Setting time frames apart for specific appointment types refers to _________ scheduling. 1) Modified wave Cluster Which of the following information is needed when scheduling a patient's outpatient surgical procedure? 1) Referring provider's tax ID number Patient's allergies and current medications Why is it preferred to schedule appointments earlier in the day? 1) Open appointments later in the day allow space for unexpected appointments. Open appointments later in the day allow space for unexpected appointments. Which of the following materials are needed to schedule an outpatient surgical procedure? 1) Pencil Calendar Which of the following should be done to verify the accuracy of a scheduled appointment after entering it into the appointment book or electronic scheduler? 1) Repeat the appointment date and time to the patient Repeat the appointment date and time to the patient After scheduling an outpatient surgery, it is important to inform patients of which of the following? 1) They will need to arrange for transportation to and from the appointment. They will need to arrange for transportation to and from the appointment. Place the steps for scheduling outpatient surgical appointments in order, with the first step on top. 1) Obtain detailed information about the procedure and patient information from the
patient's medical record. Sets found in the same folderMedical Assisting - Chapter 14124 terms Mark_Koehl7 Medical Assisting - Chapter 13151 terms Mark_Koehl7 Chapter 16 Schedule Managment62 terms lmartinez183 Chapter 1876 terms stephpschroeder Other sets by this creatorPSYC101 - Chapter 1443 terms Mark_Koehl7 PSYC101 - Chapter 1382 terms Mark_Koehl7 PSYC101 - Chapter 1282 terms Mark_Koehl7 PSYC101 - Chapter 1164 terms Mark_Koehl7 Other Quizlet setsSS39 terms Ella_Patel4 Anatomy study questions197 terms sch3270PLUS REL A 250 18&1928 terms Carli_Peterson1 Neurosci Behavior, emotions, decision ma…15 terms krystilogan Related questionsQUESTION The admission assessment form indicates that the patient has pedal pulses that are rates 1 in amplitude. What should this finding indicate about the client's pulses? 7 answers QUESTION What are the classic signs of tension pneumothorax? 14 answers QUESTION what are interventions for diabetes insipidus? 15 answers QUESTION What are reasons for urinary diversion? 15 answers Which way is best to assist with patient scheduling?Which Way is Best to Assist With Scheduling a Patient?. Use Block Appointment Scheduling. ... . Implement Self-Scheduling Technology. ... . Send Out Appointment Reminders. ... . Automate Care Reminders and Recalls. ... . Keep a Patient Wait List to Cover Cancellations. ... . Avoid Unnecessary Appointments with Secure Two-Way Messaging.. Which method of scheduling is based on the fact that some patients will arrive late and others will require more or less time than expected?Chapter 16. What is the best way to filter a salesperson's request to see the physician without disrupting the office schedule?What is the best way to filter a salesperson's request to see the physician without disrupting the office schedule? A medical office assistant should always consult the office guidelines for preferred methods of scheduling.
What is the best way to handle a practitioner who consistently throws off the office schedule by returning late from lunch?What is the best way to handle a physician who consistently throws off the office schedule by returning late from lunch? verify the patient's insurance coverage. You have been asked to schedule a patient for an outpatient surgical procedure.
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Which of the following is the best way to prevent patients who are routinely late for appointments from disrupting the appointment schedule?
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