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Terms in this set (38)

Leadership is a process through which an organization influences employees to accomplish a goal, either intentionally or unintentionally.

False

To be fair and effective, managers should use the same leadership style with physicians that they use with other workers.

False

In a healthcare organization, leadership should be used at all levels of the organization, not just at the top level.

True

In a healthcare organization, the leadership style that works well in one department might not be effective in another department.

True

The administrator of a skilled-nursing facility who emphasizes concern for his employees and strives to develop long-term cooperative relationships most likely is following

Theory Z

The managerial grid shows how much leaders emphasize

Both producing the work and supporting the workers

As studied in this course, which of the following statements is true?

Leadership is a part of management

Which of the following leadership theories examines the attributes of leaders and the influence these characteristics have on leadership effectiveness?

Trait theory

According to contingency theory, effective leadership depends on which of the following?

all of the above;
characteristics of leader and the situation, characteristics of the situations and the followers, and characteristics of the followers and the leader

Skills theory addresses leadership effectiveness by examining which of the following?

Leader abilities and expertise

Which of the following statements is not an assumption of Theory X for leadership?

People are motivated intrinsically

Inspiring others by innovating with new ideas, revitalizing the organization with change, and appealing to the human needs of self-actualization and fulfillment is

transformational leadership

A leader who mentors and teaches workers, and delegates power and control to them, is using elements of

servant leadership

According to McClelland's learned needs theory, needs can be learned throughout one's life.

True

Similar to Maslow's hierarchy of needs theory, Alderfer's ERG (existence, relatedness, growth) theory emphasizes that lower levels of needs must be met before higher levels of needs can be satisfied.

False

Adams's equity theory states that employees' motivation will be affected by how their work and compensation compare to work and compensation of other workers.

True

The desire and willingness of a person to expend effort to reach a particular goal or outcome is

motivation

The ability of one person in an organization to influence other people to bring about desired outcomes is

power

McClelland's learned needs theory includes all of the following needs except

safety

Herzberg studied the relationship between hygiene factors (e.g., company policies, pay, supervision, working conditions) and which of the following?

dissatisfaction

A nurse judges how strongly her work performance seems to be connected to her pay. Based on this judgment, she decides whether or not to exert more effort to improve her work performance to try and earn a pay raise. The nurse demonstrates

Vroom's expectancy theory

According to Maslow's hierarchy of needs, which of the following needs should be satisfied before safety and security needs can be met?

physiological

Which theory argues that people are motivated by the consequences of their behavior?

Skinner's reinforcement theory

Which of these conditions would improve the effectiveness of goal-setting theory?

employees have specific goals and get feedback on progress toward goals

Which of the following statements about power in organizations is not correct?

Power and authority are the same

Organizational culture is "touchy feely" stuff that has little effect on a healthcare organization.

False

Top management of an organization should allow individual departments to develop their own unique subcultures consistent with the overall organizational culture.

True

An ethical dilemma is a situation where someone will suffer negative consequences regardless of the decision made.

True

Managers often have difficulty shaping culture in their organizations because organizational culture is mostly influenced by external forces beyond managers' control.

False

The ethical principle of beneficence emphasizes promoting the welfare of others and not doing harm.

True

The ethical principle of justice emphasizes privacy, freedom of choice, and self-control.

False

The set of values, norms, guiding beliefs, and understandings that is shared by members of an organization and is taught to new members is

organizational culture

Which of the following statements regarding organizational culture is false?

organizational culture in healthcare organizations changes quickly in the dynamic healthcare field

Which of the following could a manager use to change a healthcare organization's organizational culture?

all of the above; beliefs, values, and norms of formal leaders, informal leaders, of employees

The Code of Ethics of the American College of Healthcare Executives provides standards of ethical behavior for healthcare managers in their relationships with

the profession, organization, and community

Which of the following sources affects the ethics of an organization?

all of the above; the people in the organization, the organization itself, and the organization's external environment

Ethics advisory committees, written codes of ethics, and role modeling can be used by leaders to

help employees to make better ethical decisions

Managers of healthcare organizations (HCOs) should be concerned with

all of the above; medical, professional, and managerial ethics in HCOs

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Which theory examines the characteristics of leaders and the influence these characteristics have on leadership effectiveness?

The trait model of leadership is based on the characteristics of many leaders - both successful and unsuccessful - and is used to predict leadership effectiveness. The resulting lists of traits are then compared to those of potential leaders to assess their likelihood of success or failure.

What is the trait theory of leadership quizlet?

Trait Theories of Leadership. Theories that propose traits - personality, social, physical or intellectual - differentiate leaders from non-leaders. Behavioural Theories of Leadership. Theories that propose that specific behaviours differentiate leaders from non-leaders.

What are some characteristics of effective leaders quizlet?

Terms in this set (10).
some characteristics of effective leaders include: self-confident, sincere, enthusiastic, effective listener, communicator, team player, and a problem solver. ... .
responsibility, Respect, Rapport, Recognition. ... .
Responsibility, respect, rapport and recognition are absolutely critical to management..

What leadership style do most effective leaders use quizlet?

participative leadership is the most effective style of leadership.