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Management 365 - BW Terms in this set (15)The direct approach is more likely to ________ when compared to the indirect approach be the better choice for most requests A brief overview at the start of your instructional message ________. will help your audience understand when and why they need to use the instructions To make it easy for an audience to follow instructions, ________. include only one action per step Which of the following is an example of a routine business request? Explaining a travel expense to the accounting department When making a claim by using online customer support, what information should be provided first? Reason for writing How can a company turn an unhappy customer in to a brand advocate? By resolving issues quickly Which of the following will help to ensure effective communication when sending a text? Do not text long or complicated responses In addition to an expression of gratitude, what is a typical element found at the end of a routine request? A call for action A message that gives the writer the opportunity to establish or sustain a positive relationship with the audience is a(n) _____ message. goodwill An expression of gratitude ________. is typically included at the end of the request Which type of format is most often used for routine requests? Direct Which of the following best expresses the role of goodwill in business? Goodwill is key to building and strengthening relationships that are vital to an organization's success Which of the following is an example of a confirmation? A letter telling a customer that her claim has been registered by the company _____ business messages may include procedural information or instructions. Routine request What is the advantage of writing with a "you" perspective? A "you" perspective motivates your audience to respond positively Sets found in the same folderChapter 2 - Working With Others15 terms AnnaP330 Chapter 3 - The Communication Process15 terms AnnaP330 Chapter 5 - Persuasive Messages15 terms AnnaP330 Chapter 6 - Communicating Bad News16 terms AnnaP330 Other sets by this creatorChapter 15 - Individual Health Insurance Coverages5 terms AnnaP330 Chapter 14 - Annuities and Long-Term Care30 terms AnnaP330 Chapter 10 - Analysis of Insurance Contracts28 terms AnnaP330 Chapter 9 - Fundamental Legal Principles37 terms AnnaP330 Verified questions
literature How is the last paragraph different from the rest of the narrative? Why do you think Equiano makes this change? Support your answer with evidence from the text. Verified answer
question Underline the words in parentheses that will correctly complete each of the following sentences. Example: Rosa was too (*week, weak*) to move after she had (*led, lead*) her team to victory. Congratulations! I (hear, here) that the editor of the school magazine was (all together, altogether) impressed with the story that you wrote. Verified answer
vocabulary Circle each preposition and underline each prepositional phrase. This was the famous rocket plane known as the X-15. Verified answer
vocabulary Identify and correct the errors in capitalization. If a sentence is correct, write correct.\ San Francisco is now the largest port on the west coast. Verified answer Other Quizlet setsBasic Accounting Technicals34 terms katepausic Bio Exam 4 (Chapter 20)25 terms
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Which of the following best expresses the role of goodwill in business quizlet?
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