Which of the following growth strategies involves expanding marketing efforts toward existing customers?

Retaining employees, maintaining a healthy cash flow, delivering on customer expectations: These are all important objectives for running a business.

But ask any business owner, and they’ll tell you that one of their primary business goals – if not the primary business goal – is growth. Growth leads to more revenue and a bigger market share. It gives you the opportunity to invest in new capabilities, so you can turn your business into what you’ve always wanted it to be.

Nonetheless, rapid growth can be a minefield if you aren’t ready for it. It almost always involves taking on new responsibilities and new customers. If you don’t have the technology, staff, and trainings in place to handle your growth, it can even backfire, costing you dearly.

Here’s what you need to know about the difference between strategic growth and growth for growth’s sake.

Growth for the Sake of Growth is Unsustainable

You’ve likely heard plenty of horror stories of startups who got too big for their britches. Flush with venture capital and riding a seemingly endless growth trajectory, overconfidence can set in, and that’s when people get sloppy.

In one study out of California State University, researchers learned that companies with the fastest revenue growth (an average annual sales growth of 167% over ten years) performed worse in terms of share price than their slower-growing competitors (those with an average annual sales growth of 26%).

Rapid growth can lead to some unforeseen consequences, including the following:

• Accumulation of overhead
• Lack of analytical decision-making
• Breakdown of the management structure
• Reduced quality of customer service
• Communication and project management problems
• Data silos and poorly placed technologies
• Too much focus on short-term gains
• Poor hiring decisions and employee turnover

But the pace of your growth isn’t the only indicator of success or failure. Plenty of fast-growing companies do just fine—many thrive. It all depends on how you allocate your resources and what strategies you have in place to manage and sustain that growth.

According to Forbes, nearly half of the fastest growing companies invest significant funds and time in training their sales teams, while only 29% of slow-growing companies do the same.

You can usually tell when growth is hurting your business. You may experience an uptick in customer complaints and HR problems, and your employees may become stressed. If you find that you can’t keep up with the demands of your customers and employees, it may be time to step back and create a growth strategy.

Implementing a Growth Strategy

Strategic growth is intentional growth. It’s the result of a strategic initiative rather than happenstance or uncontrollable market forces. Sometimes, companies get lucky and their product or service is an instant hit. But most of the time, companies need create a growth plan ahead of time, then implement it.

The four basic growths strategies are:

• Market Penetration
• Product Development
• Market Development
• Diversification

Market Penetration involves expanding your share of an existing market with an existing product or service. This is most often accomplished through lowering prices and increasing your marketing efforts.

Product Development involves the creation of new products or services to serve an existing market. For example, if you provide businesses with SaaS, you could expand upon your product by adding new capabilities or create a new software product that you believe your existing customers would pay for. You can also expand upon your existing customer service initiatives.

Market Development is the process of introducing your products and services to new markets. New markets can be categorized by almost any type of demographic information (age, gender, etc.), by region, or by more specific market segments.

Finally, Diversification is the creation of an entirely new product for an entirely new market. This injects a great deal of uncertainty into your growth strategy and comes with a high level of risk, but it can also provide you with a substantial payoff.

These are the most commonly-recognized strategies for achieving growth by tapping new markets and delivering new products and services. But if you want your growth to be sustainable, you must look internally as well.

Preparing for Growth Internally

If you’ve gotten this far, you’ve already adopted some essential technologies and implemented internal processes to help you deliver for your customers. You may have even established your own set of best practices for doing business.

These are all positive steps, but legacy systems and old processes can cause problems if they aren’t updated to accommodate your growth. An old technology that was great for a small team may not be ideal for a multitude of teams and an army of contractors. If you’re bringing a new product or service to market, or if you’re tapping into an entirely new market, you’ll need to leverage the right channels if you want to maintain your momentum.

There are hundreds of sales and marketing technologies on the market which can help you grow, but navigating them is becoming a challenge. Each requires your team to learn a new system and adopt new processes.

If you need help preparing your team and your marketing technology stack for growth,to discuss your challenges. We work with companies across industries to help them leverage all sorts of technologies to enable growth, including marketing, sales, and operational technologies.

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