Having trouble paying for your Kaiser Permanente medical and pharmacy expenses?Kaiser Foundation Health Plan and Kaiser Foundation Hospitals, collectively referred to as Kaiser Permanente, are committed to providing programs that facilitate access to care for vulnerable populations. This commitment includes providing financial assistance to qualified patients who are uninsured or underinsured and have low incomes, when the ability to pay for services is a barrier to accessing emergency and medically necessary care. Patients must meet the eligibility requirements explained below to qualify. Show
Who is eligible for Financial Assistance and what are the requirements?The Medical Financial Assistance (MFA) program helps low-income, uninsured, or underinsured patients who need help paying for all or part of their medical care received from Kaiser Permanente. Patients are eligible for financial assistance when their family income is at or below 400% of the Federal Poverty Guidelines (FPG). Patients should consult with a patient financial advisor to determine eligibility and for assistance applying. Patients who have experienced unusually high medical expenses may be eligible for the program, regardless of household income. Refer to the MFA policy for a complete description of the program eligibility requirements. What does the program cover?The MFA program covers emergency and medically necessary health care services, pharmacy services and products, and medical supplies provided at Kaiser Permanente facilities (i.e. hospitals, medical centers, and medical office buildings), at Kaiser Permanente outpatient pharmacies, or by Kaiser Permanente providers. Services that are not considered emergent or medically necessary as determined by a Kaiser Permanente provider include, but are not limited to cosmetic surgery or services, infertility treatments, retail medical supplies, surrogacy services, and services related to third party liability, or workers’ compensation cases. Refer to the MFA policy or a complete list of eligible and ineligible services. Which providers are and are not covered under the program?The list of providers in Kaiser Foundation Hospitals that are and are not covered under the MFA policy can be found in our Kaiser Permanente provider list for Northern California. How can I get program information?Copies of the MFA policy, application forms, instructions, and plain language summaries (e.g., policy summaries or program brochures) are available to the general public, without charge, from Kaiser Permanente's website, by email, in person, by telephone, or by U.S. mail. Download program information:
Request program information electronically: Electronic copies of program information are available by email upon request. Call 1-800-390-3507 to request electronic copies. Please be prepared to provide an email address that the information can be sent to when calling. Obtain program information in person: Program information is available at Admitting, Emergency Room, and Patient Financial Advisors Departments at any Kaiser Foundation Hospitals in Northern California. Request program information by telephone:Counselors are available by telephone to provide information, determine MFA eligibility, and assist a patient to apply for MFA. Counselors can be reached at 1-800-390-3507, Monday through Friday, 8 a.m. to 5 p.m. Request program information by U.S. postal mail: A patient can request program information by mail. Information requests can be mailed to: Kaiser Permanente How do I apply?You can apply for medical financial assistance through Kaiser Permanente during or following a course of care or treatment received from Kaiser Permanente. To be eligible for the program, you must demonstrate an immediate need caused by a bill for an outstanding balance for Kaiser Permanente services, a scheduled appointment with Kaiser Permanente, or a pharmacy prescription ordered by a Kaiser Permanente provider for eligible services and meet income qualifications. When you apply, you will be asked to list your household size and total gross household income, which will be validated by an external data source. Applying online is the quickest and easiest way to apply. If your income recently changed or you prefer to submit current financial documentation, you can fax or mail your MFA program application, along with your supporting
financial documentation, as specified below.
Important: Any missing or unclear information may delay the application process or result in a denial. What should I expect after I apply?After we review your completed application, we’ll send you a decision within thirty (30) days of receipt. If it is not approved, we will provide a reason for the denial and instructions on how to appeal the decision if you disagree. What is an advantage of the fax machine in the medical office?It will allow for both e-faxes and legacy faxes that can then be attached to patient records. Some e-fax solutions can take an email and turn it into a message to be sent on to the provider, without the provider having to access either the e-fax queue or the patient record.
What is not an advantage of the fax machine in a medical office?And traditional fax machines aren't up to scratch. They aren't private. They don't guarantee the security of confidential patient information. They don't have the requisite security protocols nor do they have end to end encryption.
Which of the following is the act of evaluating the urgency of a medical situation in prioritizing treatment?Triage is the process of determining the severity of a patient's condition. Patients with the most severe emergencies receive immediate treatment.
How are handheld scanners used in the medical office?Barcodes are attached to medical records and patient wristbands are used for identification from the admitting process through discharge. Handheld scanners deliver efficient and secure data by capturing and eliminating errors in data entry with patient file, tracking and follow up.
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Which of the following is not an advantage of the fax machine in the medical office?
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