In Play Console, you can see an overview of your app's ratings, individual user reviews, and clustered data about your app's reviews. Users can rate your app on Google Play with a star rating and review. Users can only rate an app once, but they can update their rating or review at any time. Tip: If you're a user looking for information on
reviews that you've posted, go to the Google Play Help Center. To allow us to protect your app on Google Play and automatically detect suspicious ratings and reviews activity, we do not publicly post user reviews immediately, and new ratings do not immediately impact your published rating. Instead, new submissions are generally held back for around 24 hours.
You can still see and reply to new reviews, even if they aren’t yet public. This allows you to continue to provide great customer service and quickly address any issues your users may be experiencing. If suspicious activity is detected during the 24-hour delay period, all new ratings and reviews for your app will be held back from being published publicly while we investigate. Once complete, we will unpause and remove any ratings or reviews that were found to be abusive. Notifications and
status indicators on the Ratings and Reviews pages will tell you if your app is paused, and the resolution of any investigation. They also show you if each review is public or not. Using the Play Console website Note: Currently, the rating that users see on Google Play is weighted towards more recent ratings to reflect changes and updates that you make to your app. At the top of the page, you’ll see an overview of your app’s ratings, which includes: Near the top of your app’s Ratings page, in the “Ratings vs. peers” card, select Edit peer
group to create a custom peer group. After you create a custom peer group, you can see how your app compares with other apps on Google Play that you select. On your app’s Ratings page and on any “Ratings breakdown” card, you can see how your app’s ratings compare with one of the apps in your custom peer group by hovering over any of the app icons
displayed on a Ratings vs. peers card. Under your app’s rating summary, you can view historical and detailed rating data. You can download the data in any chart you see using the Download CSV button. This allows you to analyze your data offline. Use the date-range selector to choose what time period you want your data to cover. This covers a range from the last 28 days, to your app’s whole lifetime. Use the
period selector to choose how your data is aggregated: daily, every seven days, or every 28 days. Average rating shows your average rating over each period in your selected date range. You can choose if this average is just for the period (for instance the average rating for a given day), or your rolling lifetime average rating (your average total lifetime rating up to that day). Your peers’ median performance is displayed to help you compare your app’s
quality. Rating distribution shows the number of each rating that you received over each period in your selected date range. Change the selector to "Percentages" if you want to evaluate your normalized distribution, as opposed to absolute numbers received.
Ratings breakdownSee how many ratings there are, and your average rating, across key dimensions:
Select Explore on any "Ratings breakdown" card to see more information for that dimension, including how your app compares to other apps on Google Play.
Using the Play Console app When you view your ratings data with the Play Console app, you'll see your app's average Google Play rating, how individual users rated your app, and how your app performed over weekly and monthly time periods.
Browse reviewsUsing the Play Console website See reviews for production apps
See testing feedbackIf you have an app in testing, you can access and reply to user feedback in Play Console. Beta feedback from users is only visible to you and can't be seen on Google Play.
Using the Play Console app Review format Reviews are automatically translated to the language that you use in Play Console. To see a review in its original language:
On each review, you can see a user's:
Some reviews also include:
Note: Ratings and reviews include different versions of the same package. App ratings don't start over when you publish a new version of your app. Analyze your reviewsTo help you target the most impactful improvements to your app or game, you can view top trends and issues that users mention in your app's reviews. For tips on analyzing your reviews, visit the Android Developers site. To see top trends and issues for your app, open Play Console and go to the Reviews analysis page. The following features are available on the web version of Play Console. Review highlights: see popular themes in your app's reviews In the "Highlights" section, you'll see terms and user quotes that surface regularly in reviews written in English. Highlights update regularly to let you know about the latest user experiences with your app. We use machine learning algorithms to create highlights and apply filters to make sure only the most relevant reviews are included.
Benchmarks and topics: see how different topics impact your app rating In the "Benchmarks and topics" section, you can see how users review your app in relation to specific categories. This can help you identify and understand trends in your app's reviews. The two reports, benchmarks and topics, analyze how each topic impacts your overall app rating. Any data available within your "Benchmarks and topics" section is only visible in Play Console and isn't visible to users. Types of reports
Data points for your appAt the top-right of the "Benchmarks and topics" section, you can change the time period for your report. You can also filter results by artifact. When viewing your data, you'll see the following information:
Peer benchmarksIn addition to the data for your app, benchmarks show how your app compares to others in the same Google Play category.
Updated ratings: see how users update ratings and reviews over time In the "Updated Ratings" section, you'll see how users have updated their ratings and reviews over the time period selected. Types of updates from users
Data points for your app
Reply to reviewsTo reply to reviews from Play Console, make sure you have the "Reply to reviews" permission. You can write one public reply for each user review of your app. You can edit your reply to a review at any time. After you reply to a user’s review, they receive a push notification and an email notification. Email notifications include the following information:
For best practices on engaging with your users through reviews, visit the Android Developers site. Using the Play Console website When you’re replying to a review, you can type your own reply or select a suggested reply, which is a response based on a user’s review. If you choose to use a suggested reply, you can edit it before publishing your response. Suggested replies are only available for recent reviews written in English for developers who view Play Console in English. Suggested replies aren’t available for reviews that you’ve already replied to. Here’s how to reply to a review:
Note: To update your contact information used in suggested replies, visit your Account details page. Using the Play Console app Using the Reply to Reviews API With the Reply to Reviews API, you can retrieve and reply to reviews using third-party services like Zendesk and Conversocial or build your own custom integration. As a courtesy to other developers, the Reply to Reviews API enforces several quotas. To request an API quota increase, fill out this form. For more information, go to the Google Developers site. Developer Comment Posting Policy The public developer response feature is intended to help you resolve problems with your app and build relationships with users. Your use of Google Play is governed by the Google Play Business and Program Policies. Please follow these policies when commenting on user reviews:
The use of this feature is a privilege, not a right. Failure to observe the above guidelines and any other Google Play terms, may result in a suspension of your application, or Google Play developer account as outlined in the Google Play terms. Report inappropriate reviews and comments Sign up for review notificationsTo receive email notifications when users write new reviews, update existing reviews, or submit new testing feedback, you can set up your notification preferences. To learn more about email notifications, go to manage your developer account information. Download reports from Google Cloud StorageYou can access and download reports as CSV files from Google Cloud Storage. Reports are generated daily and accumulated in monthly CSV files. Related content
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