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Terms in this set (97)Which of the following consists of an organization's planned effort to help employees acquire job- related knowledge, skills, abilities, and behaviors? c _____ refers
to a process of systematically developing training to meet specified needs. A. Role-play d KYG Instruments, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new
employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by KYG. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to b Ensuring that employees are ready for training in terms of their attitudes, motivation, basic skills, and work environment is the _____ step of the instructional design process. b The HR department at Trevor Communications oversees the recruitment and training of employees at the firm. As the firm grows and recruits more employees, overseeing individual training programs has been come too much for HR staff to handle. Which of the following applications should the HR department use to help with employee training? c Which of the following best describes a learning management system? c The human resource department
of Brown Industries, a consumer electronics manufacturer, wants to set up a learning management system for its global sales force. This way, sales personnel can get training in new models and product lines even while on the road, and managers can ensure their employees are keeping up-to-date. The HR manager looks into "training systems" and identifies five top results. Which of the following systems describes a learning management system? c Which of the following best describes needs
assessment? a Faulkner and White Company, a firm that builds enterprise resource planning products for customers, wants to implement training programs for its employees as an HR initiative. Senior management proposes the use of an instructional design process. Which of the following should ideally be Faulkner and
White's next step? b Organization analysis looks at training needs in light of the c According to your text, managers will be most likely to support training if c A client asks Tenrep Technologies to carry out a project that involves working on a software tool called POPIL, which is new to the company. The training manager in Tenrep's HR department begins by conducting a needs assessment. Which of the following methods will the manager use to identify individuals' needs and readiness for training? a Which of the following questions can be answered by performing a person analysis? c James, the marketing manager for an automobile manufacturer, observes frequent conflicts between two of his subordinates, Jeff and Kevin. He asks the human resource department to help, and the department's training manager, Kelly, investigates. She tells James that the two subordinates lack interpersonal communication skills, but would be likely to improve with proper training. This scenario suggests that Kelly has conducted a(n) _____. c The management at a pesticide manufacturing company has observed a decline in quality measures. The managers ask Robin, the firm's HR manager, to investigate whether training might solve the problem. Robin conducts needs assessment and recommends a training plan. Which of the following conditions would
most likely have been an observation during Robin's person analysis? c In a person analysis, which of the following is a primary variable that can be affected by training? c Which of the following processes identifies the knowledge, skills, and behaviors that should be emphasized by training? b Adam, a team leader at a business process outsourcing firm, tells the human resource department that a significant share of his employees are
missing deadlines. The department conducts a needs assessment and tells Adam that the employees' jobs require time management skills, so a training session on time management would be likely to improve performance. In this scenario, the department's recommendations would most likely be based on a(n) _____. b Which of the following is a characteristic of task analysis? a A customer
at Danielle, a French restaurant, complains to Jason, the owner, about a specialty dessert being unacceptable. Jason inspects the dessert and finds that brie, a type of cheese, is overripe. Jason questions the new pastry chef, Mario, who acknowledges he should have substituted another type of cheese for the brie. Jason analyzes the situation and concludes that Mario should be put through additional training to avoid such mistakes in the future. What type of analysis has Jason performed in this
situation? b Which of the following is defined as a combination of employee characteristics and positive work environment that permit training? e Karen works as a sales manager for Apencience Corp. Karen can read, write, and speak Mandarin, English, and German. She assists top-level management in making business decisions and setting long-term goals for the organization. Which of Karen's abilities is illustrated in this scenario? e Cognitive ability is defined as the ability of a person to A. collect information, organize it, and share it with one's team members. e _____ is the limit on training's effectiveness that arises from the conditions within the organization. c KTPO Telecom wants to implement an on-the-job
training program for the sales staff that are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although KTPO's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program. This scenario illustrates _____. c Meryl, a training manager, is making a presentation to her company's business leaders. She says meeting the company's five-year plan will require skills in using some new technology. Employees and their supervisors are eager to learn, but Meryl says some situational constraints are standing
in the way of meeting these objectives. Which of the following could be such a constraint? d _____
refers to the ways an organization's people encourage training. d At All Sizes Auto, managers encourage employees to receive training and praise them when they demonstrate new skills. Employees are excited about how learning helps them succeed at work and take on more responsibility. Which
aspect of readiness for training does this example describe? d Openze Technology, a firm that manufactures mobile phones, has seen a major improvement in cost reduction since it instituted a three-week training program for all of its new recruits. During the training program, the
new employees are constantly encouraged to express their thoughts and ideas. Good ideas are rewarded immediately by the trainers, thereby encouraging active participation. Which factor most likely explains the success of the training? d Which of the following is a characteristic of effective
training objectives? e Terral Prime, an auditing firm, purchases a management information system called Alpha Duo. Most of Terral's employees are unfamiliar with the functional
aspects of Alpha Duo, and management decides to approach external trainers to train its employees. Rebecca, the company's training coordinator, is tasked with finding suitable trainers. Rebecca sends an email, with a document outlining the company's training requirements, to multiple vendors and asks them to provide suitable trainer profiles and cost quotes. What is the document called that Rebecca sends out to training vendors? a When using an outside training expert, a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction. e In the context of planning a training program, even though it is time consuming, putting together a _____ is worthwhile because it helps an organization clarify training objectives, compare vendors, and measure results. e Phonyton Inc. determines that it needs to train 200 employees on using a new software application. Philip, the training administrator, is investigating options to find the one that will meet the company's needs within the budget available. He determines that no one at Phonyton knows enough about the software to provide the training. Which of the following plans would be most likely to achieve training objectives at the lowest cost? e Filler Mayo
Inc. recognizes the need for providing on-the-job training to employees whose technical skills are lacking. The company's HR department is tasked with coordinating the entire training process. This function of the HR department at Filler Mayo is called _____. b Identify the training
method that is used for conveying facts or comparing alternatives. b Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and websites? c _____ training remains the most widely used method of training. e One of the least expensive and least time-consuming ways to train multiple trainees on a specific topic is through
_____. e Which of the following types of training allows trainees at different locations to attend programs online, using their computers to view lectures, participate in discussions, and share documents? c Identify the correct statement regarding audiovisual training. e Identify the correct statement regarding computer-based training. d
Roger, the manager of a car dealership, finds it impossible to train his mechanics on the details of every potential repair problem because of the increasing complexity and variety of today's automobiles. Hence, he provides them with a training program that will familiarize them with the basics of engine, emission, and other types of repair. Additionally, in case of a particular problem, the training program will let the mechanics seek expert advice through an online computer
application. Which of the following learning approaches is being implemented by Roger? b Which of the following statements accurately characterizes electronic performance support systems (EPSSs)? a Which of the following is a
work-study training method that teaches job skills through a combination of on-the-job training and classroom training? c Which of the following statements is true of an apprenticeship? b Allinall, a firm that specializes in building construction, hires Kyle, an unemployed teenager, to work in its carpentry division. Since Kyle does not have the required skills to work as a carpenter, he is provided
training that helps him pick up carpentry skills on the job. Kyle learns by assisting other master carpenters and journeymen. In addition to the skills Kyle acquires, he is paid by Allinall. The form of training exemplified in this scenario is called _____. c Russell is paid for assisting a welder on a construction site.
He also is adding to his welding skills by attending a local trade school. When he finishes his training program and demonstrates he has mastered specific skills, he will become a journeyman welder. Which of the following statements best identifies that Russell is in an apprenticeship program? c Identify the occupation that would typically employ an apprentice. c Identify
the occupation that would typically employ interns. b Which of the following statements is true of an apprenticeship? b Identify the on-the-job training program that is typically funded by an educational institution as a component of an academic program. a Carla, a student at Cardinal College, is pursuing a degree in international business management. As part of her program at Cardinal College, she has accepted an opportunity to work at Wong Consulting for a period of six months, where she will gain experience related to her field. Carla's employment at Wong Consulting is an example of a(n) _____. a Which of the following distinguishes an apprenticeship from an internship? c Which of the following training methods involves
representing a real-life situation with trainees making decisions resulting in outcomes that mirror what would happen on the job? e Fernando is hired as a seasonal firefighter by the California Department of Forestry and Fire Protection. The training used to prepare Fernando for his firefighting job involves an
online training module. In this game-like module, Fernando is virtually placed in a real-life scenario such as a garage fire or a restaurant fire, and his goal is to put out the fire and save as many lives as possible. This form of training is referred to as a(n) _____. e Which of the following statements is true of
simulators used in training? a Ionia Inc. uses simulators to train its cable installers. Several employees who completed the simulation
training did not pass the test in which they were supposed to demonstrate the necessary skills. The training manager investigated and identified the source of the problem. Which of the following would be the most likely source? a Identify the statement that accurately describes an avatar. c Using avatars for training purposes would be an example of _____. c Which of the following is a computer-based technology that provides an interactive, three- dimensional learning experience? e Which of the following
is described as a detailed description of a situation that trainees analyze and discuss and is designed to develop higher-order thinking skills? c Which of the following is the correct statement regarding case studies? b _____
involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves. c Behavior modeling is especially useful for improving b A(n) _____ is a training method in which participants learn concepts and then apply them by simulating the behaviors involved and analyzing the activity, connecting it with real-life situations. b Tom, the marketing director of an automobile manufacturing company, enrolled a new group of trainees in experiential programs based on the responses evoked during a training session. Which of the following responses by the trainees could have resulted in their enrollment in experiential programs? e Which of the following forms of experiential training is a teamwork and leadership training program that uses challenging, structured outdoor activities? c Which of the following is an example of an experiential training method? b _____ is a training method that coordinates the performance of individuals who work together to achieve a common goal. c According to your text, which of the following work settings is most likely to benefit from team training? c Team training in which team members understand and practice each other's skills so that they are prepared to step
in and take another member's place is referred to as d All Natural Goods hired Peter to maintain inventory records and Pam to place orders for new inventory when stocks run low. So that the warehouse can continue to function when either is on vacation, the company trained Peter to place
orders and trained Pam to maintain inventory records. Which of the following training methods does this situation illustrate? d Which of the following is an example of the cross-training method? a The difference between adventure
learning and cross-training is that b _____ is a team training method that trains a team on how to share information and decisions to obtain the best team performance. d Which of the following forms of group building gives teams or work groups an actual problem, has them work on solving it and commit to an action plan, and holds them accountable for carrying out the plan? c Thomas heads a waste management firm. Recently, his firm was
under scrutiny from environmental organizations. To counter any possible negative claims by these organizations against his company, Thomas assigned five of his junior managers to study the issue and propose plans or initiatives that could make the company appear more environmentally friendly. He also instructed senior managers to mentor their subordinates as they devised new ideas. Which of the following form of team training was applied by Thomas? a Keith and his team, employees of an online retailing company, are being trained on cyber surveillance and user security. As part of their training, they are working to identify a solution to the problem of cyber-phishing and data breaches. Which of the following forms of group-building methods is being employed by Keith's team? b In the context of principles of learning, which of the following is defined as the difficulty level of written materials? e Matt,
the training coordinator at Joaquim Solutions, inspected the written materials for a new training program and concluded that the materials were not very readable. Which of the following conditions would most likely lead Matt to this conclusion? e Identify a guideline that helps increase the readability of training materials. d _____ requires that employees actually learn the content of the training program and that the necessary conditions are in place for employees to apply what they learned. b To ensure transfer of training, an organization's training programs should prepare employees to self-manage their use of new skills and behaviors on the job. According to your text, Which of the following is NOT a way for trainee employees to manage their new skills and behaviors? e The stage to prepare for evaluating a training program is e Information such as facts, techniques, and procedures that trainees can recall after training is an example of _____. a Which of the following is the most accurate way to evaluate a training program? b Stronx Consulting tests its salespeople on listening skills and then implements a training program to teach all of them to be better listeners. At the conclusion of the last training session, it conducts a posttest to measure listening skills again. Based on the results, the training manager reports that the training program increased listening skills by a significant amount. Which of the following statements represents the main weakness in the manager's
conclusion? a According to your text, the simplest approach to evaluating training is to d Which of the following forms of training prepares employees to perform their jobs effectively, learn about the organization, and establish work relationships? a
Which of the following statements best expresses the reason why orientation programs for new employees are valuable to employers? a Level On, a firm that creates games for mobile devices and PCs, has an unusual training program for all its new employees. The program lasts for five days and does not involve doing any work. During this period the trainees, in teams of three, visit
different departments, gathering information about the company and various department functions. Additionally, they are paired with more experienced employees to discuss their goals at the company and to learn more about the organization's culture and policies. The form of training used for new employees at Level On is known as _____. a Identify the main purpose of diversity training programs that focus on attitudes. e Which of the following is the main objective of diversity training programs that focus on behavior? d Compared with other forms of diversity training, which approach do
trainees tend to respond to most positively? b Identify the type of diversity training provided by some organizations that involves sending employees directly into communities where they have to interact with persons from different cultures, races, and nationalities.
c Windel Auto, an automobile manufacturer based in the United States, partners with a Japanese manufacturer, Telspar, to supply automobile parts. To ensure that its employees do not miscommunicate with its Japanese partner, Windel implements a training program in which managers study Japanese customs, language traits, and interpersonal traits, and then spend a few months working alongside Telspar managers in Japan. Which of the following
forms of training has Windel Auto used in this scenario? A. community service c Sets found in the same folderHR Chapter 8 Multiple Choice98 terms perrin7777777 Chapter 766 terms sophiems26 MGT 367 CH 9123 terms richat1 Chapter 1130 terms jsnoble6 Other sets by this creatorMGT 4150 Business Strategy ch 1,2,3,455 terms perrin7777777 b2b ch 12 true/false20 terms perrin7777777 b2b ch 13 true/false20 terms perrin7777777 b2b ch 14 true/false20 terms perrin7777777 Other Quizlet sets11/04/2022 - BIOMAS11 terms Jad_Hub BIO201 Final Practice Questions204 terms yesnomaybeso1 QUESTIONS- Chapter 25 Public Key Infrastructure10 terms gloriafernandezb 16: Photosynthesis30 terms Keerthana_K What methods can be used to identify training and development needs?Several basic Needs Assessment techniques include:. direct observation.. questionnaires.. consultation with persons in key positions, and/or with specific knowledge.. review of relevant literature.. interviews.. focus groups.. assessments/surveys.. records & report studies.. What are the 4 types of training methods?4 Categories of Training Methods – Explained!. On-the-job oriented training methods:. Simulation Methods:. Knowledge-Based Method:. Experiential Methods:. How do you identify training needs?7 steps for identifying the training needs of your employees. Set clear expectations for each role. ... . Monitor employee performance. ... . Ask away. ... . Analysis (and lots of it) ... . Make the most of personal development plans. ... . Use focus group to understand employee training and development needs. ... . Set up a system of mentoring and coaching.. What are the three types of training needs?There are three different types of training need: organizational; workteam; individual.
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